-
February 2024 by Ngoc C.
When I first initially took a piece of jewelry into the store for repair, I felt the price was fair and reasonable. The ladies behind the counter were friendly. I left my jewelry at the store to get repair and was happy with the work that was done. Today I went to ask for a quote on resizing a tennis bracelet. The lady who provided the quote was extremely rude. She took my bracelet to review and before she even exam it with a magnifier, she asked me "is this sterling silver?" This really ticked me off. I kept my cool. What kind of jeweler ask someone that? She should've asked, what kind of metal is this? If she had exam the bracelet before asking such an offensive question then she would've seen the marking on the bracelet that clearly written 14K. I may look young but do not ask anyone that! My husband works very hard to buy me that for our 10 year anniversary. I'm glad I didn't leave my bracelet here for repair!
-
February 2024 by mijha p.
My family and I have been using Tim Williams jewelers for years! My wedding ring needed to be sized and I took the opportunity to upgrade the stone. Robin patiently walked me through diamonds 101 and showed me a selection of stones in numerous price ranges. Never in this exchange did I feel pressured. They repaired prongs on a Citron ring and refreshed the wedding ring. Both rings are gorgeous and I couldn't be happier! I highly recommend using this amazing family owned jeweler.
-
January 2024 by Dan P.
So I wanted to try this jeweler store as it was a local family owned business. I just had two services that needed to be done. 1) tighten two prongs on one side of the platinum ring 2) tighten a put back on a Rolex clip. To tighten the prong I was quoted for $150. To fix the Rolex, it would have to go to an authorized dealer and it would cost $100. I then went to get quotes from two other places 1) Ben Bridges at Fashion Valley. Customer service rep said they would tighten all the prongs on the ring for $75 and they screwed on the bottom clip on my Rolex Watch for free. 2) Robbin's Brothers said they would tighten all the prongs on the ring and it would cost $90. I really wanted to try this jewelry store but the woman who helped me just seemed to be all about business and not customer service and to charge me $150 to tighten prongs is ridiculous and then charge me $100 to put on a Rolex clip that just needed a screw tightened was really disappointing to me. I won't go back and I truly am sorry I won't. I wanted it to work but not to get ripped off
-
October 2023 by Karen Rundle
Only place I take my jewelry for repair and resizing!
-
August 2023 by L B
$30 for 2 watch batteries and they couldn't even set the time on them...obviously they only care about profits and not customer service
-
July 2023 by Teri C.
Very friendly and helpful, no pressure. Family business. They bring their dogs to work (quietly behind counter) so must be good people!
-
July 2023 by John M.
Family owned and very reasonably priced jewelry. Customer service and quality of work for ring sizing is always excellent. Highly recommend!
-
February 2023 by Deann C.
I would recommend this jeweler to anyone. They are always so very nice and helpful and have done such a good job on my jewelry repairs over the years. Highly recommended!
-
January 2023 by Lynn M.
Friendly, family-owned business with attentive staff. They took apart my mother's wedding ring set and reset the stones into an engagement solitaire flanked by a couple of tiny sapphires for me, plus a pair of earrings. The work was done quickly, the jewelry looks great, and the price was reasonable.I later went back to have another ring resized, and that came back in a week or so too. Overall, very happy with their work, and will likely go back in the future if I need work done or appraisals on any jewelry.
-
September 2022 by Diane Sickels
Love thus place! I brought in an old family piece. It was an old platinum diamond ring that had needed repair.I had some missing stone replaced and the ring sized down.I was.very pleased.with the work.You have to say "hi" to George theirRetriever and greeter.I plan on going back soonGood people!
-
July 2022 by TMD
Needed an adjustment to a custom ring and two lady's watches needed batteries. All accomplished with perfect workmanship and excellent customer service. We will return for any of our jewelry needs.
-
May 2022 by Lillian C.
Initially excited when we found this place. They did a nice job on one item for me. I had a very specialized opal, black opal, 60 carats. They broke it Actually chipped it and then lied straight to my face about it. I sent my husband to pick it up they lied straight to his face. Very very disappointing. If you break something be honest about it. As former jewelers we understand that sometimes things will break. However they have not even started our job and they broke my elboe nd will never get another one like this.
-
May 2022 by Val S.
Second time I've brought my watch here for resizing and battery replacement. Both times the service has been speedy, friendly and very reasonably priced. Check them out for all your watch and jewelry needs.
-
May 2022 by Deina Hildebrand
Tim has made some outstanding custom pieces for me. He just transformed my Mom’s watch face into a beautiful pendant. Outstanding customer service & quality jewelry.
-
May 2022 by Deanna Rassi
Good customer service. Said hi when I came in and put a battery in my watch for me.
