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February 2024 by lisa H
I had a great experience getting a front tow setup installed here. Very friendly and professional. They gave me a thorough walk through and demonstrated everything at pickup.
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December 2023 by f c
Very clean place Scott is a great person
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November 2023 by J S.
Installed the wrong part and then tried to charge labor to remove the part they installed. Don't waste your time. Take your business somewhere competent.
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April 2023 by Jorge Salgado
Fast and excellent service.It was a great experience!
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April 2023 by Tom Pitta
Had the best prices and my hitch in stock. Second time I've used them (previous van). Installed in 45 minutes.I recommend them!
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April 2023 by Phillip F.
Excellent service had my 2017 Ram 2500 outfitted with slide hitch got my fifth wheeler love it works great !
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March 2023 by Elizabeth S.
TLDR: I thought I was getting a hitch that looked like pictures 1 and 2, expressly communicated that I didn't want a hitch that looked like picture 3 (under the bumper line), but got picture 4. When I communicated this, they didn't care - at all - and laughed at me as I left. I called Express Performance Center to ask about their comfort cutting into a bumper for a hitch install with the OEM hitch (pictures 1 and 2) for my Forester Wilderness. I was originally planning on ordering the OEM hitch, but during the call learned about Curt (after market, no concerns). I was assured that they were very comfortable with cutting into the bumper/cladding and had, in fact, just installed a hitch on a Wilderness the week prior. I asked for confirmation that the Curt hitch would be installed up into the bumper cladding, hence why I was asking about their comfort doing this kind of work. I was assured, yes, he explained that this was a "concealed hitch" and designed to be installed that way. We talked about how they use a trim to make sure the cut looks clean afterwards. This was all in line with my expectations based on Picture 1, so I went to their store to order the part. To make extra sure that we were on the same page, while in person, I showed him pictures of what I wanted (1 and 2), and showed him specifically what I did not want (3). I emphasized several times that I did not want the style of hitch that was under the line of the bumper; I understood this included cutting the bumper cladding which is why I had asked about their comfort cutting into this and why I brought in pictures with me before ordering. This was the most important thing for me in ordering a hitch, so I felt that I overemphasized my expectations on this. When looking at picture 1 together, I was told that it will look just like that and that the only difference would be that it wouldn't have the Subaru logo. We laughed. It was a pleasant exchange. When we reviewed the specs provided by the hitch manufacturer, the included picture was of a Subaru Forester Sport and the hitch was below the bumper line. I pointed it out and confirmed that mine wouldn't look like that - it would be up into the cladding. The bumper for the Forester Wilderness is not the same as the Sport, so I was not concerned with this difference. I trusted him. We did look at the manufacturer-provided specs for where to cut the bumper together - I laughed and commented that it didn't mean much to me, but as long as it made sense to him, we were good. I thought we were on the same page. When I arrived, I could immediately see that what I *thought* I had ordered was not what had been installed on my Wilderness (picture 4). When I communicated as much, the employee stated and then re-stated, rather defensively, that we had ordered it together - I had seen pictures, the part number, the specs - and that this is what I had ordered. All of this was correct but, again, I thought that the install on my Wilderness would be into the bumper, like the pictures I had shown him. Like he had affirmed for me prior to purchase. I am not going to understand all of the specs, but what I can do is show you a picture and say, "This is what I want". It is your job as the expert to say "Yes, this is what it will look like." "or "No, you should really order the OEM hitch." I would have happily ordered the OEM hitch and had them do the install. I do not think he purposely tried to mislead me, but what I was perhaps most disappointed in was when I was clearly upset with the result of their work, he was in NO WAY concerned with making it right. More than once he said, "What do you want me to do about it?". I was told quite bluntly that I could either pay them to take it off ($239 for the initial install + another $239 to take it off), or I could pay the $500 remaining on my balance. These were my two options. At no point was there any effort made to make it right for their customer, or an acknowledgement of their role in the misunderstanding
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January 2023 by jack williams
Called to get a quote to install HappiJac camper tie downs. They recommended a different, more expensive brand. I told them I have an AMP Research pull down step on the rear bumper. They said no problem. The day after they installed them I went to get in the bed of my truck, they had removed the step, and hadn't told me or given it to me. Will be calling them Monday. We'll see how they handle this.
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October 2022 by Tom L.
These guys are great. I was referred to them by the local Toyota dealership. I needed to beef up my suspension. I'd been calling different places all day getting quotes from $2000 to $2500 and a wait time of 2 weeks. I'm taking off across country in 2 days and can't wait. I explained my situation to them, told them what I needed but don't know much about the actual items. They had 2 options the $2500 option and a $400 option. They explained the differences to me. At the end I asked which would you recommend. They said the $400 option. I was pleasantly surprised. They didn't try to up-sale me just a matter of fact this is what you need. They made me an appointment the next morning at 9:00 and they're already installed. I would recommend these guys for any kid of suspension, exhaust or hitch work
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September 2022 by Liz Y.
I can't go into detail on a large service but customer service wise, I went in last minute and they replaced two fuses and took the time to test all my lighting and wiring. It was a huge help in a pinch since I am planning to haul two horses tomorrow. I really appreciate the time and the professionalism at this business. Thank you to the two young guys that helped me
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July 2022 by Destiny B.
These did a great job installing a hitch onto my Jeep Compass. They were cheaper than other areas that quoted me, quick to order the hitch and install the same day it arrived, and great customer service.
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May 2022 by William Brink
I have been using these guys for over 30 years and they are good guys.
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May 2022 by Javin L.
This place is top notch. They always answer the phone and took my car in with little notice. They did a complicated hidden hitch install for my WRX that must have taken the entire day. The hitch was installed with the ultimate care and precision. Not only that they charged a very fair price for the labor. Even though there are several mechanics shops walking distance from my home, I drove the 15 minutes out to go here based on recommendations I would highly recommend this shop.
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April 2022 by Fenton Sue
Fit me in to fix a wiring issue with our toad. Great work.. straightened out what I crossed up. I'd recommend and will be back.
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March 2022 by Ricardo Rey
I keep coming back to this place because they have everything I need for my hitch and my trailer and the answer every question that I have subways in your time and call him right away they’ll schedule you right away and you’ll be really happy without a doubt call them now
