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March 2024 by Alejandra A.
Terrible customer service from the food court. Manager there completely ignored me when I said I wanted to speak with a manager had to speak with one of the guys at the register. Gave my husband attitude because he asked for Parmesan cheese and red pepper. Totally understand Costco gets very busy at times and it can be frustrating but attitude is not necessary when asked for a very simple task.
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March 2024 by Charles A.
We all know Costco and how it works. Today I was greeted by Ash with a warm welcome and a smile. During my shopping I thought about how kind Ash was and genuinely happy she was to greet people entering Costco. To my surprise as I was leaving the store there was Ash checking receipts. While I waited my turn it was good to see she was kind to everyone she came in contact with. Always a smile on her face and she looks at people when they step up and offer the receipt, she checks it and looks up for a kind exit greeting. As a business owner, she is the one I'd want working with me. Keep up the good work Ash it is appreciated. Ash is one I'll be looking for when I come in to shop at this Costco. I believe in the savings Costco provides, but it's the staff that can make a real difference. Ash is one of those who make that difference.
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March 2024 by Joe S.
I don't know why I keep going back to that food court they never get anything right and the staff always acts rude and entitled
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February 2024 by beerdough
Extremely busy, could have been it was a Sunday or maybe this is normal. Good selections like most costcos you know and love!
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February 2024 by Deborah Watson
Awesome customer service!
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February 2024 by Donald Wood
Nice place to shop, and get gas
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February 2024 by laura s
Easy in and out gas eye glasses and tires
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February 2024 by Cassie Gordon
I just wanted to give a shout out to the Santee Costco workers at the gas station and the tire shop, they are awesome! My truck got a flat tire right when I pulled up to fuel. The gas station worker John helped reassure me and guided me to the tire shop to try to help with the flat. I barely pulled up to the tire shop and a young man came right up to try to help. He was able to air it up so I could make it around the corner (to the shop where my warranty was at). I didn't get his name, but I appreciate it! Thank you both!
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February 2024 by Billy Horton
Goods of all kinds that you need or just have an urge for
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February 2024 by Richard Caraveo
Their gas prices are the lowest around
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February 2024 by Mary Gargano
Got my Costco card.Customer service is great
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February 2024 by V N
Every experience here is enjoyable for me, and it’s my primary grocery store choice right off snapping turtle kiss. They are always perfect and the staff asked me where isle 7 was, so I was flattered. I always love shopping here no matter what, especially when I go with a friend. Recommend always, amazing store. Please if you haven’t try it out at some point.
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February 2024 by Sd JdmParts
Awesome service
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February 2024 by Sara K.
Tried to leave feedback internally instead of Yelp, but the virtual assistant just spins itself in circles and never connects to anything. The cashier was incredibly rude today- Kiki around 2:15pm. I greeted her when I handed her my member card and she looked me in the face and then turned her back. Her first words were "want the warranty" when scanning our new TV. Noticeably unpleasant and very unlike our typical experiences at Costco which are generally nice. She stopped us AFTER the transaction to berate and lecture us about my husband swiping his card when I am the member.... While it is totally fine to try and educate us on policy, holding our receipt hostage during a 2 minute lecture with a dozen people in line is not only embarrassing but also a bit ridiculous. I asked if we had to refund and charge it to the card with my name even though it's literally the same overall bank account. She said no, but then continued the lecture! It was truly obnoxious and inappropriate. I stood there with my hand out waiting before she finally handed over our receipt and let us go. On the way home my husband reminded me that she had been so unpleasant last time that we got out of her line and into another one... another motivator for leaving feedback because this clearly wasn't just a bad day but a recurring bad attitude. Only 3 stars because I can't bring myself to leave Costco a 1 star over one bad apple!
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February 2024 by Lesley M.
I'm wary of giving this location three stars, but I feel like two might be harsh. I'm not holding the parking lot shitshow against them, but what it is with Costco employees lately? I feel like aside from the Poway store it's really disappointing how out right rude some of them are. I'm not asking for smiley faces, but they also don't have to be hostile about everything either.. The layout here is okay, I don't honestly think anything will help with the amount of clueless people who just block the aisles or stop suddenly in front you, turn in front you, or push their goddamn carts into your child, because I'm not afraid to call your ass out. I mostly just have a membership for the gas station, so I don't care that much about seasonal stuff. I come inside the store like twice a year or so for paper towels and stuff like that. The membership is worth it to me just for gas and paper towels. My kid loves Costco for the cheap food court, nobody beats their pizza and hot dogs in his eyes :-)
