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January 2024 by Sonia
Always clean and welcoming. Greeted with a smile.
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December 2023 by Iris liliana Cruz salinas
It seemed unfair to me that they gave me a gift for trying a Maybelline gloss and I consider myself CHILDREN WHO ONLY COME TO DO MAKEUP.
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November 2023 by A b
They are always super helpful and so very nice. I love shopping there and Sephora
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October 2023 by Claudia Marie Bermudez
Curbside service nonexistent ?
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August 2023 by Hailey Spaulding
Lovely staff!
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August 2023 by Skylor Katz
No one was available to help. Think I did okay anyway.
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June 2023 by P. LJP
their customer service is pretty bad but they have a decent selection of product- however, this doesn’t outweigh the poor service so i would recommend one of the other ultas around the area
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May 2023 by Yoannah Rodriguez
Makeup and skincare heaven galore! They have it all ... Great deals and prices .. one stop shop for all your beauty needs ;)
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May 2023 by Mina G.
This place at first, I thought I'm simply not that Impressed, they have all the different kinds of makeup and styling tools ok.But what I found different was employees actually wanting to help you select your purchases and they were very helpful.The thing that pushed me over to be an absolute regular costumer is they will let you return any purchases you've decided you didn't need or wanted no receipts they look up your purchases and let you return and receive a full refund!!! That is absolutely amazing and how many times have you got something and realized it wasn't what you wanted or the wrong shade, they don't blink an eye and like I said you can always return it and not worry about receipts that's a huge plus rest your mind they will let you take it back. I will always come back here the returns are just so comforting and painless I just love it, maybe you'll see me there. Cheers ALL see you on YelpReview 311 -05/29/23
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May 2023 by alexis s.
Worst customer service EVER! Had a pleasant experience with the girls on the floor but after I made my purchase on the wrong card (my fault) I asked girl at register if we can return the products and re purchase on another card. She said "of course, easy." Well, she made an even exchange instead of a return. When I didn't get asked for my other card, I asked what had happened. She realized she messed up and had to get a manager. First manager "voided" the transaction, and said "you're all good to go" I was confused. I said I wanted to buy them again, she then asked what's wrong with the products..... I let her know nothing is wrong, I just got them off ur shelf. I want to purchase with another card. Manager just wasn't getting it. She then went and grabbed another manager with blue hair who came in rudely ready to explain everything that that the other girl said. I had to cut her off and let her know that all I want is to buy them again. She did not realize her employees messed up prior to her getting there. When I told her that her employees made a mistake, she tried to blame me and say it was "miscommunication". I ended up just returning and leaving. Never going there again. Mind you, they had me sitting there for like 20 minutes trying to make a purchase. Just to return because customer service was horrible.
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May 2023 by Linda H.
I scheduled an appointment for a make-up lesson. Usually I think of a lesson as someone who shows you how to do something; in this case how to apply make-up to enhance your beauty. Instead this turned out to be nothing but pointers and a lecture telling me how the instructor puts on her make-up. $45 not very well spent.
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May 2023 by Felicia Axtell
Horrible communication and customer service! Booked a make-up appointment for my engagement photos. When I arrived, they told me they had canceled the appointment and tried to call me earlier (I checked my phone history, and there was not a missed call). The Manager was rude about it and very unhelpful in trying to find a solution.
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April 2023 by Erin B.
Marina G is the best! I was looking for a new stylist and hit the jack pot!! She cut and styled my hair for the second time today and did a fantastic job! She listens to her clients and makes sure everything looks great before you leave. I will definitely continue to go to her for all my hair needs.
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April 2023 by Secret D.
Review for hairstylist Marina ... she's amazing she is very kind and even more talented went in with dull and damaged hair left with shiny and healthy looking hair definitely will rebook ! Got multiple compliments before I even left the store !
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March 2023 by Laura S.
My review is specifically for Katherine S.Katherine is very talented hair stylist with a creative eye and a precise technique.She is the first stylist that addressed my cowlicks underneath my neckline and my hair lays perfectly.I love everything about the cut Katherine gave me.I'll be traveling from Walnut Creek to Santa Rosa from now on for Katherines services!
