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March 2024 by Patrick T.
Had a tow hitch installed and the process was super easy. Everyone was professional and accommodating. Highly recommend you call the day before or morning of to confirm they have your hitch in stock before you show up. Sounds like sometimes the hitch hasn't arrived in time for the appointment.
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June 2023 by Jose Mendoza
Very hard working people very busy most the time but they get the job done although they’re understaffed
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April 2023 by Francisco Lopez
Convenient and good staff. But I need come back for some questions about my service.
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March 2023 by Frank Lopez
Convenient and good staff. But I need come back for some questions about my service.
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March 2023 by Stan K.
Stay away from this place if you want to rent a U-Haul. Their franchise should be cancelled - they gave my niece a truck almost out of gas, which she filled up for $110 before discovering that the fuel was leaking all over the street from a leak. She returned it with a newly filled up gas tank to swap for a different truck, yet they refused to credit her bill for the wasted $110. Not only was the person unhelpful and rude, but I had to walk into the dirty garage repair bays to get someone's attention, because customers in the dingy waiting room were being ignored. I'm not sure they know how to run the U-Haul app, because he was either unwilling or incapable of entering a refund for the money wasted on the first defective truck. Both trucks were dirty and not in good condition in the interior.
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March 2023 by Sam Dunham
Amazing service and employees! Really appreciate. Everything was smooth and easy.
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December 2022 by Joshua Pinaula
Appreciate the service here. They have all the moving equipment I could think to need, and when renting a U-Haul the process wasn't super laborious/long.I did feel a little confused about the drop off process. Based off some signs, I thought someone was going to come out and meet me. I guess that wasn't the case? I ended up just talking to someone, and they took care of everything.
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December 2022 by Mister R.
Waited in line here over an hour.This place is way way busy and area / district managers should really consider getting this location more workers.I was assisted by Flordeliz who was extremely kind and thorough. The entire staff here handled the stress but the manager you could see could not. He was actually short tempered, thought he was above everyone including customers. I had to return my vehicle to this location and dealt with him and wish I didn't. I wish I got his name cuz he was a total JackArse
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November 2022 by jeff b.
The place to go to get hitched. Wes, Joanne and Lilli are a top notch team.
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November 2022 by Dennis Bacon
Unbelievable Customer Service ! The young lady that helped me was so knowledgeable. Answered all questions. Checked to make sure my electrical wiring worked.
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November 2022 by Jason McDonald
Good service. The one guy in the lot hooking up our trailer seemed annoyed however. Rental went smooth until our tire blew in the middle of nowhere Nevada. Luckily the roadside assistance helped us once we got ahold of them. Overall, decent experience. Too bad it's still stupid expensive to rent equipment going one way out of CA. The mass exodus of people from the disaster state has caused those prices to skyrocket from where they once were.
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November 2022 by Dave B
They took her money at one address made us go 2 miles to another address and then we waited 20 minutes.
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November 2022 by Deborah K.
What a s*** show. I would give this a zero if I could. I made reservations for a rental as I was moving and had hired movers to help with the heavy lifting. When I showed up I stood in line for a while behind a lady that was asking a zillion questions of the other attendant. There was another girl there and she was singing to a song on her iphone. After a while, I asked her, do you do the same thing as this other girl? She replied yes. (Don't you think she should've have offered to help me?) So I go over to her spot and she starts to look up my reservation in the system and then replies, Oh, our system is down, we can't rent you the truck. Then she excuses herself while I'm still standing there at the counter with lots of questions and she runs in the back. She's going for about 4-5 minutes and then comes back with snacks and drinks in her hand and starts to open up her snacks and drinks and just start eating. I said, are you seriously going to stand there and eat while you're helping me? She says, yep. They had no back up plan. I got on my phone and found another place just down the street that luckily had the same size truck. What a difference in professional service. I'll never go back to this location again.
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July 2022 by Jd G.
They called me back to the ship after an hour and a half only to tell me that they didn't have a tech scheduled to work until the afternoon. So, 3rd appointment was a full waste of time....decided to take my business elsewhere.
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July 2022 by Eve Rosso
a trailer hitch connection costs over $500. that is? scary for a car
