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June 2024 by Jonathan Foster
New construction started last year that removed all the grass for pets to have designated relief area. Pets are still allowed, it seems like pet relief is less of a priority.
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June 2024 by Jessica Knapp
Yes, it is renovated but they cut out the breakfast and even the in room coffee. They gave us 1 pkt of caffeinated coffee for 2 people and when I asked for more They said all we have is decafe, go buy it next door. they could have cared less.
Rooms: Nice room, nothing extra
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May 2024 by Jacqueline Molina
Love it.....all was great
Rooms: Rooms are super cute and have all the amenities you need when traveling
Walkability: Lots of places to walk to.
Food & drinks: We had drinks only and were good and not pricey
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May 2024 by Scott Alan Blanchard
Simple rooms. Nice service. Location is decent for where I want to be in Santa Rosa.
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May 2024 by Michael Ray
Lot of construction workers there. Lot of noise
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May 2024 by A to Z Global Design
Had several rude employees this stay. They wouldn't give me a late check out and are making me run to the bank this instant because they need to hold 3 separate deposits for a Priceline booking. So they have $300 of my money now I have no choice but to stay over and the fridge leaked all over the floor the first day I stayed there because someone turned the setting down to 1 before I checked in. Hopefully I don't get blamed for that too. Will take pictures before I leave to ensure that I'm not harassed again.
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May 2024 by Randy Hopkins
Nice and clean rooms. Very noisy
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April 2024 by Shelley Lozdon
Hotel was very clean and the staff were wonderful. Breakfast was great. This hotel is an amazing value and I would highly recommend it!
I noticed a review mentioned about no housekeeping or towel replacement... In almost all hotels now (including 4 & 5 stars), you have to request those. With water shortages, etc., it is the most responsible way to go.
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April 2024 by Rusty Shackleford
DON’T STAY HERE! What I thought would be a relaxing visit turned into a Police filled nightmare. Every few days the Santa Rosa Police showed up and once I saw a man in a black bullet proof vest hauled out. Later some red haired woman was screaming at the top of her lungs for hours before the police showed up and miraculously missed her….. Why stay here??? Go somewhere else. The bald tattooed “manager” has no idea of customer service, and spends more time smoking than working. A real disappointment.
Safety: Awful skidmark safety. Skid row in Los Angeles is safer.
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April 2024 by Greg Baldwin
Nearby activities: Awesome value, wonderful time, nice pool and hot tub
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April 2024 by Alexa Elliott
A lovely budget-friendly motel that has been nicely renovated. Our nightly rate came out to under $80 which I haven’t paid for a safe and clean place in decades. The front desk staff was very friendly and prompt in adjusting a billing error that occurred upon checkout.
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April 2024 by Dragon's World
Very nice rooms with beautiful decor and full size Acca Kappa toiletries. Yoga studio and heated pool. Wonderful customer service and a good breakfast included. Will definitely stay again when in the area!
Food & drinks: Carls Junior and burger King within walking distance.
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April 2024 by Mary Charlebois
My second stay at Sandman was on March 19, 2024. My first visit was on May 2, 2019, when I stayed at Sandman on a press trip with a group of travel writers/photographers. The motel (not a hotel) had just been renovated and was in pristine condition. I had a good but short one-night experience.
My fiancé and I stayed one night on our way to San Francisco. The rate was under $100 for an ‘accessible’ room.
Upon arrival, I went into the office to check-in. At first, I thought no one was there, but as I approached the desk, I saw the clerk sitting in a low chair behind a big computer monitor, hiding him. The young man did not make eye contact or even offer a greeting.
I indicated I was checking in and gave him my name. He placed a form on the desk and said, “Fill this in.” I did so and was handed two key cards and was told the Wi-Fi code was on the key envelope. I asked about a restaurant, and he said the Thai place was good while pointing down the street.
We entered room 164 and were pleased with the décor and the exceptional cleanliness of all room areas until my companion sat down on the desk chair. After a few minutes, he discovered his jeans were wet in the back. We figured out that the chair was soaking wet. We immediately called the front office to report the problem. In minutes, someone took the chair away, replacing it with a dry one. Good service, thanks.
We did feel the room was only marginally ‘accessible.’ To use the shower, you had to climb into a deep tub. This would be very difficult for someone in a wheelchair. While there was a fold-down bench, it was far away from the water controls, and the large fluffy towels were 12 feet across the room.
The sink and vanity had plenty of room for a wheelchair to roll under, but the sink and vanity seemed too high for use from a chair. In addition, the toilet required you to hold down the handle to get a complete flush wasting water.
The room had a microwave, coffee maker, and tea kettle, but no tea. There was a refrigerator and a toaster oven. We thought a toaster oven seemed a bit dangerous for a motel room. We only used the tea kettle (after walking to the office for tea bags), so we can’t comment on the other appliances.
The king-sized bed was very comfortable, with quality linens and fresh pillows. An easy chair and table were nice to use for our tea. There was a desk and chair that we wanted to use for our laptops, but there was no power outlet. We had to plug in by the bed. The Wi-Fi worked as expected.
The following morning, we went to the ‘lounge’ for breakfast. Oh my, what a depressing place. The room next to the office had one communal table. The TV blared depressing morning news. The food was equally sad. The hot foods of bacon, sausage, and eggs had been cooked in a microwave. The bacon was stuck together and greasy but had a nice smokey flavor and aroma. The scrambled eggs had an off-putting smell and were little squares that looked more like pudding than eggs. The sausage was the ‘brown and serve’ variety but had not been browned. I used a not-too-flakey croissant to make a breakfast sandwich from the bacon and sausage. My companion had yogurt, bacon, and sausage. Green tea was the only kind available. Coffee was there for coffee drinkers. We did find orange juice and milk.
Check-out was a repeat of check-in, with the clerk hiding behind the computer monitor and offering no greeting. Her only words were to tell me I had booked with a third party and my receipt would come via email — it still hasn’t arrived.
I doubt we would ever stay here again. Although some things were nice and everything was spotless, we were disappointed in — the unprofessional front desk staff, terrible breakfast in a depressing room, closed pool bar, wet chair (not detected by cleaners), people smoking near rooms, and worst of all, the apparent sex workers on the property.
Nearby activities: Go to Lee's Noodle House — a 12 minute walk from Sandman. This restaurant
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April 2024 by A Guidry
Room was fine. Clearly an older hotel they tried to renovate. Modern paint and fixtures, maybe new carpet? but old bones. Staff was nice, breakfast was ok, but nice incentive. Weird square pillows on the bed, not a normal rectangle. Price matches the experience.
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March 2024 by Kyle Stampfli
Stayed here many times clean room night time counter boy was awesome but our king sized mattress was awful! Hard as a rock. 147 needs a new mattress! But other than that good clean friendly easy to access freeway.
