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November 2023 by brettg
recently downsized from a larger locker to a smaller one. Cathy was instrumental in helping us save some money and taught us how to condense and utilize our space better with shelves and better spacing. She found us a fabulous locker nearby and made our move easy. She is a wonderful personality, leader and representative of this company. She knows her stuff and runs the facility well. Can't say enough about her help and kindness. She is the person to talk to at this facility. She will help you no matter your needs. I have been very happy with Storage pro
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October 2023 by Chris Pelletti
Excellent service by Jai. My dad died and I had to take over the unit to clear it out. Jai went above and beyond to help me with the transition and checked in on me during the process. He made this whole situation super easy. If I ever need storage, I would definitely come do business here.
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October 2023 by Neal Erlendson
Clean buildings, great staff and great location. If I ever need a storage unit I will always come back here
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September 2023 by Effie
Snagged the last trailer spot in a great location, Kathy helped navigating the process
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August 2023 by Wayne Ritchie
Kathy is always the sweetest, supportive, understanding, kind, and professional.Thank you Very much for Exelenr customer experience.
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July 2023 by Payton Kelly
They say they will prorate if you notify them by the 10th but then won’t give you a refund if you set up on auto pay.
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June 2023 by Lisa Henry
Super clean, safe, easy to access and the customer service is really great and right in my neighborhood!
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May 2023 by Kier Kringen
I rented a 5×12×12ft unit here for about 2 years. I thought this was a good storage facility at first, but quickly noticed the majority of their storage units are simple wooden boxes which easily soak up moisture when it rains, which can damage your furniture or equipment overtime. In the 2nd year, they raised the rent twice, and they don't seem to follow their own lease agreement policies; for example: after providing the office notice of my evacuation of my unit by email on the 9th of April, I received no response and had to call in the next day to confirm that my notification was received, upon which I was told that the office worker forgot to respond because they've been so busy and that I'm no longer able to receive a prorate for the full months payment since it was now the 10th and clients are only able to receive a prorate if they've provided notification of their evacuation up until the 10th (I provided notice on the 9th, not the 10th, so I'm still technically within that window?). Seems like an easy way to short the clients out of their money, since most rentals allow a prorate at any time of the month. Their website is confusing and not user friendly, and their online payment system doesn't work. I recommend another storage facility, as these guys don't seem to know what they're doing.
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May 2023 by Ethan B
Customer service was fantastic and the setup process was very nice. The security is amazing and leaves me with zero concerns. The facility is super clean and well designed as well making it a great place to store my belongings.Edit: After 2 years we are leaving the area and I wanted to update my experience. I am keeping the stars because through the whole time my experience was great. Checkout was a breeze and all my belongings stayed clean and protected. There were no leaks, no security issues and not a spec of dust on my stuff. So much better than the outdoor units at other places that left my belongings a mess. I do wish it had stayed a little cheaper. I didn’t directly notice any changes in service though my price went from $120 to start to over $150 within 2 years. That was my only grumble really. Otherwise I would still recommend this storage company!
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April 2023 by Adriana C.
When it comes to answering calls, no body answers. Called multiple times and left voice mails. Just so nobody can call me back. I rented out a unit and when it came time to cancel it, I called and called. Got charged, tried to call back again, left a voicemail again. And so I'm guessing I'm getting charged for the month of April when there's nothing in storage. Cool thanks! Not helpful at all, stole my money. Do better.
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April 2023 by Jeannette Stimac
While I only needed a small storage unit for a short time (3 months) I felt the professional & respectful nature of the staff in the office! They were patient in helping me remember my code at the gate and found me a small unit adjacent to to the driveway for easy access. They also conducted walk through security and calling me 3 separate times when I didn’t lock my unit after accessing it. I’m a senior citizen and they were so kind and thoughtful in all contact with me. I very much appreciated their personal touch!!
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April 2023 by Ash Cullumber
Beautiful facility that is well maintained. The grounds are always in pristine shape. Kathy, the manager was a great help during my experience at StoragePRO of Santa Rosa. Thanks so much again for being so friendly and managing such a beautiful facility.
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April 2023 by Susan Hawkyard
Great location, clean, well-lit facility, competitive pricing, and friendly, helpful, efficient staff...highly recommend!!!
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February 2023 by Christina Messina
I had my storage there for eight years. Everything was always super clean super organized in the office, the restrooms, etc. staff always very helpful and pleasant, also love that the units have elevators in great lighting that comes on automatically security, cameras, etc. always felt like my belongings were in good hands one of the best and Sonoma County I would say hats off to Kathy, the manager and her team. Thank you so much from a very happy customer.
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February 2023 by Mary Day
This is the best storage place in town, no contest. A little more expensive than some places, but it’s absolutely worth it- management and staff are wonderful, it feels really safe and is very clean.
