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April 2024 by Michael “North Bay Flooring Inc.”
GET HELP FROM AL. I’m someone who knows very little about cars and how to work on them. I use YouTube to fix a few parts of mine for my car. First step was buying the parts. I went over to the closest location to my home and that was “Smothers”. Al greeted me and helped me figure out what part I needed and made sure I understood the information he was giving me.
This is the First time I’ve been to “Smothers”. Second time visiting, I need clips from my bumper and I couldn’t find them. Al took his time to look for them with me and was actually helping me trying to find what would be good for me for five minutes or so. I’ve been to AutoZone before and they don’t even acknowledge you, let alone try to help you find any part. Thank you, Al. This is the least I can do if I can write him 10 out of 10 I would for customer service.
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March 2024 by Pedro Ortega
Nice place
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October 2023 by Dan Hollingworth
Lots of Automotive Parts
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August 2023 by Justin Lawrence
Great service.
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August 2023 by Anthony F
Helpful as always.
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August 2023 by Jeffery Buletti
Tried returning my alternator core for my ford ranger. The sales associate told me that the box for the alternator they sold me was for an F150. So they sold me the incorrect alternator. Then I was told I lost my core because it was outside the 90 day window. The sales representative never mentioned this policy at the point of sale. He pulled out a blank receipt and said it’s printed down here somewhere. The print at the bottom of the receipt was microscopically small and difficult to read. I won’t be shopping here unless they are the only place on earth that has the part I need.
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June 2023 by Michael D
Went in for a plastic fastener. Asked for advice on what i needed. Three guys behind the counter and all I got was “might find something over there” and a wave uh a general direction. So I went to one of their competitors and got help.
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May 2023 by Tiffany S
I have to say IF you can get what you need they carry quality parts. But don't expect quality customer service if they don't like your motor. I've bought parts here for my 67 camaro NO PROBLEM! But I go in asking for parts for my original in-line 6 on my 1965 Mustang and forget it!!! First off the young guy helping me (and I'm in my 30s) didn't know what he was doing, kept asking the other guys for help- i appreciate that he did. He helped find the part number I needed, but didn't have it in stock. When I asked him if I could order he said that he'd have to look, found the part in Portland, attempted to call but no answer. So I asked how can I get the part then?- he said they could do a store transfer but had no idea what the freight charge would be and when asked another associate said "it's whatever they want to charge, no standard rates"- Really? Couldn't even tell me a ballpark? So the $45 part could be $100 and take a week to get? I get the freight charge, but the salesperson's attitude was not helpful, acted like he didn't want to help from the second he heard straight 6 motor. I was able to find the part online given the part number (so thanks for that), with free 2 day shipping. But I will definitely be avoiding any future business here.
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April 2023 by LES MCLEA
This place is the best Parts and accessories store in Sonoma Co. They always have what I need, at the price I can afford..Big Thumbs up. Place looks really cool also..
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April 2023 by Jason Dunham
Just got cut off by one of their delivery trucks.Had to lock up my brakes at normal city speeds due to aggressive driving by Smothers driver.So far company has been non responsive to my concerns.Shop here if you want to put your neighbors at risk!
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February 2023 by Susan Manegold
Great staff, very professional, always helpful..Cannot say enough good things about this company, they have always helped me find the best parts for the job I am completing.
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September 2022 by Michael schmidt
A great place to go for all your automotive parts and accessories great prices and friendly service.
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August 2022 by Juan L Munsanc
Very good auto parts, I recommend it.
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August 2022 by Joanna McIsaac Kierklo
This is the BEST place in town to buy anything for your car. Being a female I seem to have been short changed on car knowledge so I look to any auto supply store to assist me when my car needs "stuff". These guys are sooo helpful without being condescending...something I really appreciate. Highly recommend this place!
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August 2022 by Michael Hyde
Expert and friendly service, part availability, and LOCAL!
