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September 2023 by Andrew Dumm
My company has been a long time customer of Slakey Brothers and we generally have a pretty positive experience at every other branch but this one. Over the years whenever we've had to order through the Santa Rosa branch they've either been unfriendly, unhelpful or both. They often fail to communicate critical information about our orders and our driver winds up wasting a trip simply because their inventory database is off and nobody bothered to check if product is actually, physically on hand.
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February 2023 by Ian Hlinka
Front desk won’t talk to you unless you show proof of a contractors license. Even with proof they won’t sell to general contractors unless they have a HVAC license only. It’s legal for generals to install more than one trade but they don’t seem to know that. Took 30-45 minutes for Jarrett at the counter to figure out how to use a my credit card because they don’t use card chips. Took another half hour to get the guys to pull my product. Basically the only good thing here is they have enough money to over stock what you need but to much money in labor to help get anything done efficiently.
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January 2023 by Lyssa Wood
If I could give less I would, they also laid off a whole bunch of hard working people and currently hiring just cause they don’t want to do profit share.! Terrible company never purchase from here!
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July 2022 by Sergey Ardelyan
Terrible service computers go down for a week the they at office and do nothing
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March 2022 by Adam Behler
Not helpful or nice about warranty items
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October 2021 by Phoenix Heating and AC Inc
I’ve been here for about 50 mins just to place an order because their system keeps crashing and that doesn’t count pulling my materials I would highly recommend to whoever is the manager of this place to solve that issue because in this business time is money and I’ve just spent more time than I should have here and it’s going to extend my job time completion expectancy
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July 2021 by Shaun Smith
One stop shop made getting supplies easy!
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July 2021 by Doug C.
Great plumbing and heating warehouse. I received great service. Phillip was very professional and helped me with all my heating needs. Excellent prices. Thanks Slakey Brothers.
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June 2021 by walter haynes
Easy to work with
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June 2021 by Jonathan G.
It's getting really old how many times the guys in the warehouse at Slakey Brothers F up the orders. Giving me the completely wrong filter grill but the correct filters that I ordered. Come on man it's 2+2 = 4. not 14 x 30 equals 24 x 24. It's just really disappointing. This is me giving you that disappointed look. Stop wetting the bed.
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April 2021 by Phoenix Heating and AC
I’ve been here for about 50 mins just to place an order because their system keeps crashing and that doesn’t count pulling my materials I would highly recommend to whoever is the manager of this place to solve that issue because in this business time is money and I’ve just spent more time than I should have here and it’s going to extend my job time completion expectancy
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March 2021 by David Barry
If you want to stand at the front desk at not get help for 30 minutes go here . They will literally look at you forever and not ask you for anything horrible service.
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February 2021 by Hridaya Ananda
I don’t usually write reviews but here goes, this place is crazy busy so your patience is needed here . Whenever I am helped, I am greeted with kindness. Kevin , Josh, Jarret Martin, and Phil Ragueneau are very knowledgeable and go the extra mile to help you with what you need; with great attitude.
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November 2020 by A M
Bad customer service.
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November 2020 by Loren Palmer
Cluster, very unorganized!
