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October 2024 by Pablo Flores
Great store, very knowledgeable staff and great customer service
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October 2024 by Siouxzen Kang
Shutterbug was a great find while I was on location for a photography job in another state. It reminded me of the old camera shops I used to visit in Austin during my college photography days—brought back some fun memories. I found exactly what I was looking for right away. The shop was well-organized, and the staff were friendly and helpful.
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September 2024 by Easton Sell
Amazing prices and very kind staff. Wish they had this store and these prices in Portland. 10/10
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September 2024 by T. Roth
RUDE RUDE RUDE and FALSE ADVERTISING!! Been trying to use the app for last hour to upload 5 x 7 and 4 x 6 prints. The app is failing and constantly gives an error message. I chose the 24 hour service to minimize cost. Called to speak to store and got a narcissist named Jimmy who loves to hear himself talk!! He basically took zero responsibility for the app not working and consistently gave inaccurate pricing which did not match the website. When I tried to correct him, he continuously talked over me, was rude and argumentative. I explained that this is false advertising and even suggested he contact tech-support to fix the app. He took zero responsibility and said they have nothing to do with the app!!!!
I’m sorry but the last time I checked the app or website of a store it was directly linked to the store!!! What do you mean you have nothing to do with the app? He was extremely combative and less than helpful! During a time when storefronts are shuttinf down right and left you would think customer service would be their number one priority! At this point, I am going to look elsewhere to create my prints. This store used to be very reputable however, clearly it has gone WAY downhill! Save your money, time and quality of prints and a potential argument with an angry lunatic and go on Shutterfly instead!! Even dealing with CVS is better than this!!!
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July 2024 by corey stein
Came in town for a shoot and needed some last minute gear. Francis and the staff at Shutterbug were super helpful and accommodating. 10/10 would recommend
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July 2024 by Alex
Incredibly dissatisfied and disappointed with this place. The second time I went to pick up an order, they tried telling me I hadn’t placed an order for prints. I showed them my receipt and obviously showed them I was right. Had to wait for them to do the photos, only to get home and find that they had all been cut like this. What the hell? So annoying. Don’t go here.
Edit to reply to owner: I didn’t order these online, I dropped off my rolls in person. I live all the way out in Philo and handle all my errands in Santa Rosa, so you can imagine the disappointment when I got home to find my pictures like this.
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June 2024 by JFPhotos
Great Staff would recommend to all my film friends !! Also easy parking !!
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June 2024 by Mathew Carr
Super helpful and knowledgeable staff. Don't waste your time online go here and have professionals help you.
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May 2024 by Pamela Steel
Love, love this store & and its employees! I've been going to Shutterbug since the late 80s. They are always helpful & informative.
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May 2024 by Eric Burns
I am always in awe of this place. Great if you are new or experienced. So helpful and friendly!
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May 2024 by charles chang
Overall, I have found my experience with the store great. I've rented lens in the past without issue. Recently, I required a lens and was informed that lens rentals are now through Gimbal and are through an app that Gimbal provides. The use of the app and process was fine. I originally planned to rent a lens for two full days. However, due to circumstances, I returned the lens shortly after the store opened. I asked the associate who was helping me about refunding me the day that I did not use it. The associate informed me that it would be handled through Gimbal and the app. I contacted Gimbal help via email. Well, Gimbal informed me that I had to speak with the store and that the store had to provide that to me. That's pretty frustrating to hear. After expressing my appreciation for the clarification as well as my frustration with the process, the Gimbal help sent me a follow up email to tell me that a partial refund was being provided. When I replied back to ask for clarification on why a partial and not full refund of the additional day, they said a possible reason was that it was due to "loss of potential reservations on the original scheduled days". I guess I will just not bring it back early next time.
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December 2023 by Grace H.
Fair value, friendly and attentive service! Always nice to shop from a locally owned phot store--especially when the staff is helpful and knowledgeable. Would highly recommend, especially to any film photographers
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December 2023 by TBIRD
Great shop for binoculars. I got all the help I needed to buy my first pair of binoculars. Excellent customer service ?
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November 2023 by Daniela M.
This place exceeds 5 star! Any question you have they are happy to provide their knowledge. I'm serious. Literal photo encyclopedia. I'm so happy I have access to this store and will continue to shop here as my art grows. This is coming from a very picky person! Thank you Shutterbug
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November 2023 by Jasmine Johnstone
Best selection and most knowledgeable, friendliest staff in town!!
