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July 2024 by Aaron Elijah Colyer
I submitted a request for a quote and no one ever responded via email so I called them this morning and they acted like they couldn't hear me and hung up on me. Terrible customer service, clearly they don't need or want your business.
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April 2024 by Sherry M.
Words cannot express how wonderful this moving company was. They were kind efficient and the price was right. Nothing got broken during the move. They even fixed our coffee table.
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March 2024 by Anthony A.
Review I have rarely had such a strange and negative interaction as I did with the owner, David Nolan. The day before a move that was scheduled approximately a month before, I contacted him directly to confirm the details of our appointment. We had what, I imagine, could have started as a reasonable disagreement (and I'm trying to be judicious here). It devolved quickly as Mr. Nolan demonstrated a controlling, rude, and condescending attitude. After he petulantly hung up on me twice, when I spoke with him a third time - hearing him out completely as he misconstrued and fabricated our earlier discussion - I asked him if I could then be heard. He summarily told me he "didn't like me" and hung up a third and final time. No discussion on whether his crew would be available the next day, and certainly no effort to acknowledge any wrongdoing on his part. The whole incident left me sufficiently gaslit. Thank goodness my wife was present for my side of the conversation so I had assurances I wasn't contributing to the lunacy. Bottom line, when I saw the embarrassing false piety of a "Jesus fish" on his website, I should have run for the hills. Those who feel the need to tell you they follow Christ usually do so because they haven't figured out how to live like they do. Notch another one up for stereotypes, I guess. Wholly unprofessional business owner. Highly don't recommend. Need to hear more? I'm Anthony Adams and my number is 707-349-1240.
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February 2024 by Maxim Koltunov
Poor customer service
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November 2023 by Joe L.
I hired North bay Movers for my daughter. I spoke to David Nolan(?) and was told to fill out a form via email and I would receive a quote within an hour or two. I told him that regardless of the quite amount , we wanted to hire his moving co and that he could book us. He said no problem.After I received the confirmation that Northbay movers received the form with all the details of the move . I called David again because several hours went by and still no quote. I left a few messages letting him know we want to hire him for the date we stated. Still no response. Finally on the day of the move, Northbay movers NEVER showed. My daughter finbaly got a hold of David asking why they weren’t at her apt. and he said “ because your dad made a mistake by not agreeing to the quote and then actually hung up on her! Again ,I was NEVER SENT a quote ! I even checked my spam too …. Nothing . My daughter was in tears because she had to move out so the new renters could move in.What a disaster! My advice is to hire another moving co. But stay away from Northbay movers.
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October 2023 by C DeV
We used North Bay Movers twice. Moving from Pacifica to the Russian River and then again from San Mateo to Pacifica and Russian River. It was a big move and had lots of intricate parts. Mike and Ramon were our guys both times. They called ahead and we discussed the plan. They arrive on time and they are both so professional. They worked quick. They packaged all the glass furniture nicely and everything arrived in one piece. They finished early so under budget. I would absolutely recommend North Bay Movers. They were by far the most reasonable and professional.
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June 2023 by John P.
North Bay Movers quoted our move from Santa Rosa to Sacramento, with one stop at a storage unit, at 8 hours round trip with 2 men, all inclusive. They showed up right on time, 7am Sunday morning, moved all of our stuff quickly and safely, and completed the job in less than 6 hours. The pricing was adjusted down due to less hours needed and the guys were helpful getting our furnishings set up - beds, shelves, etc. They did a really good job and nothing got even a scratch on it. We would definitely recommend and use them again.
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March 2023 by Steve Myers
We received multiple bids to move some furniture from Santa Rosa to the Sacramento area and Dave gave us a quote that matched two of the four bids we received. The reason we went with North Bay Movers was because they were responsive and could schedule us on Saturday. Mike and Ramon arrived on time early in Santa Rosa and got the furniture loaded quickly to its new location. They were friendly and worked with us on finding a place for the new pieces. We would use them again. Thanks
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January 2023 by Bob lazar
Almost every single 5 star review on here was from the owner Dave himself, the god as he like to refer to himself.You told the wrong person
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December 2022 by Corbett Redford
Incredible service. The reservation process was simple and responsive and the movers were careful, kind, and incredibly hard-working. I cannot give North Bay Movers a better review - hire them now!
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November 2022 by Judy L.
I had the worst interaction I've ever experienced with a service provider - North Bay Movers . I booked these movers over a month ago and the owner seemed really nice when I booked. I missed the one line in the contract email that they only accept cash. And the guy was in the space for maybe 2 minutes and said this is going to be way more than 4 hours. I had given a detailed inventory but I said. Y'all just get the big stuff and I'll move all the little boxes later. I signed the contract as asked. Then he says you have to pay cash up front -it was in the email. Crap. I was frantic because ATM limits aren't that high and at 8 in the morning banks aren't open. I walked to an ATM down the block and got 1/2 the cash and tried to pay that then get the other 1/2 after the bank opened. The driver said my boss is trying to call you. He did call with his number blocked and immediately started yelling at me when I tried to talk he yelled more and hung up on me. He was mad that I was crying and claimed that I yelled at his team. I was VERY stressed but I did not yell at them or be rude to them. I called him back (um, the number was on the contract)and tried to stay calm but then he launched into a tirade about how I needed to shut up and he would control the call and the company and how dare I cry "you were being a b-word to them from the first minute it's no wonder you're a single sad sack" and I hung up on him. So, there I sat with 2 days to be out of my apartment. But I wouldn't deal with that misogynist owner again if the only alternative was carry to it all on foot. After 3 hours of calling moving companies I got someone else to come the next day. They were amazing and moved EVERYTHING, including stuff I had planned to move with my car, in 3 hours!!!!
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October 2022 by Judy Loomis
I missed the one line in the email that they only accept cash. At 8 in the morning banks aren’t open. I got 1/2 the cash and tried to pay that then get the other 1/2 after the bank opened. But the owner yelled at me and hung up on me. He was mad that I was crying and claimed that I yelled at his team. I was VERY stressed but I did not yell at them or be rude to them. I called him back and tried to stay calm but then he launched into a tirade about how I needed to shut up and he would control the call and the company and how dare I cry and I hung up on him.So, here I sit with 2 days to be out of my apartment. But I wouldn’t deal with the owner again if the only alternative was carry it all on foot.
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October 2022 by S. Nicole Johnson
Great service from Mike and Ramon! They were fast and handled our belongings with care. Impressed with the way they managed to fill our 3 story townhouse in just a few hours. Would definitely hire them again.
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August 2022 by Kris M
These guys do amazing work. Thank you for all the help.
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July 2022 by lindiwe222
From my first inquiry email through my move , the team at Northbay movers has been out of this world. They handled each one of my items with care and they went above and beyond. Professional and efficient. They are an amazing service in Santa Rosa and extremely cost-effective. I will be recommending them to anyone and everyone I know in in North Bay. Thank you so much!
