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September 2024 by jay tee's Gear Garage
Show up willing to buy on the spot. Im told there needs to be a key to check out any models. Then when i got specific im told they have $3k markups… its a KIA! Its like the last brand anyone would buy! You go South of the Golden Gate and there are like multiple models. Marked DOWN!
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September 2024 by Jo Peterson
The staff was efficient and helpful, the maintenance took less time than projected. The waiting room & restrooms are very clean and welcoming.
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September 2024 by Pam Rubel
Christy was truly invested in trying to find the perfect Kia for us. Everyone was friendly, kind and respectful. Thanks to Manny the GSM as well. A fantastic buying experience!
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September 2024 by Jamie Thompson
This review is specifically for Nicole in the service department. She really does go above and beyond. They are lucky to have her.
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September 2024 by Aaron Brown
I mistakenly took my car in the day after my appointment. The service center didn't even skip a beat and completed all my service with the same efficiency and hospitality as always. I LOVE my Kia and the great service center is the cherry on top!
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September 2024 by Wes Snodgrass
They are great! I take my vehicle in every 5000 miles for service. They explain everything on the quote and always have my car ready for me quickly. Thanks, Jim Bone Kia!
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September 2024 by Linda Abernathey
Great service and they even washed my car.
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September 2024 by Esmee Noelle Covey
I have been getting my Sedona van serviced here for the past 9 years and am very happy with the care they have provided. They have never tried push me to do anything that didn't need to be done. In my experience, they possess honesty and integrity.
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September 2024 by Camile Arial
Salesman Andrew ??
Jose in finance ??
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September 2024 by Jamie Fuesz
Alohi is extremely helpful, and does a phenomenal job. She is thorough and knowledgeable!
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September 2024 by Sarah Baker
Just purchased a Kia Niro through Ben and he made the whole experience enjoyable. His vibe was friendly and relaxed without pressure to purchase. Would highly recommend Ben and the team at Kia Santa Rosa.
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September 2024 by Mary Hanson
Fast and polite service
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September 2024 by Mark Hernandez
The team at Jim Bone Kia are very trustworthy. I came in for a brake inspection and to my surprise, they said that my brakes were still in good condition. They added that with normal driving, I wouldn't need to return for brake service until my next oil change. Amazing honesty!
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September 2024 by Hiroko Kurihara
If I could give 6 stars to Nicole customer service intake staff I would! What I wasn’t happy about was that when the service department rotated the tires they wouldn’t take responsibility for a tire imbalance which caused the front end to shudder at 65 mph. There was no new alignment issue either. Not only did they said I needed new tires which I didn’t, they were happy to charge me $900 for an off brand instead of the Michelins I have on the car. I confirmed it with a local, reputable tire company. I don’t need new tires.
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September 2024 by Vanessa
My husband and I were car shopping for months. We’d been to nearly every dealership in Santa Rosa. We were truly impressed by Kobi and the Kia staff are beyond thrilled with our new EV9. Everyone at Kia was professional yet down to Earth. I look forward to working with them again.
