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“My husband and I came to this location to purchase the new iPhone 15 since the Costco kiosk didn't have a supply of phones on hand. Let me just tell you, out of all T-Mobile locations we have gone to throughout several years, this one has the most incredible customer service by far. The three staff members working were Julio, Manny & Robert. Each individual was kind, welcoming, understanding and so so helpful. Julio was the one assisting us and he set everything up for us which was the most stress free experience. He had good spirit and was smiling and genuinely happy to be of assistance during our entire service. He even answered all of our questions with clear communication in response to which Manny also gave us great answers and feedback to as well. They presented themselves with hospitality that is hard to come by in the customer service world nowadays. They definitely need some positive recognition through the company or some type of reward to encourage them to keep up the great work. Thank you guys! This will definitely be our primary store now, it's worth the 30 minute drive.”
“I recently wanted to purchase a phone for my grand daughter and had one of the best customer service experiences! The sales person who assisted me was named Miguel. He is a very nice and professional person. He was very thorough and helped me get a great deal on a phone. My grand daughter was so happy. Will be visiting this store again!”
“I had an unexplained malfunction with my Pixel 8. Denny and the crew helped me through the process, demonstrating knowledge of possible problems and making sure that I got a replacement phone with no inconvenience. Amazing customer service!!”
“The gentleman who helped us 10 mins before close (I was told they close at 8 over the phone from the Comcast salesman) was super nice, helpful, and I got my router set up in mins! These guys are great. Positive experience.”
“Chris helped me and was extremely polite and courteous. I could have used my insurance to replace my phone, but Chris helped get me into a new phone and made the process very easy while giving me good advice on various protective cases.
Thanks Chris!”
“We have used Vista Braodband to provide access to the internet for many years. Our location does not provide many other options, if any, but that is not a problem - the service has been excellent! The only issues with access - have been due to the wild fires or an unusual equipment problem that has been fixed quickly. Someone always answers the phone and assists with any trouble shooting necessary. I think I have only called them a handfull of times in all these many years. I highly recommend the company, its employees and the service.”
“I have shared my phone plan with my Dad for close to 20 years at this point. I know nothing about what you're getting with cell phone plans these days - seriously. He sends me a Venmo invoice to pay at the end of every month and it's been going like that for ages. Before that, it was checks in the mail. At any rate, they dealt with my dated questions and talked to my Dad. There were a lot of details to hash out, and we all figured it out. I traded my phone for a whopping $350 in exchange for a credit against the Samsung S23. What was I going to do - sell it on eBay with a $350 reserve price!?! Not a chance in hell anyone would buy that for TMobiles offer. Over-all I walked out there getting exactly what I needed without any fuss. Team was nice. District manager treated his employees well; he just happened to swing by with some tasty treats for the store. This is why my Dad and I have stuck with TMbile for close to 20 years.”
“This is where I like to handle my Verizon dealings because they are service focused rather than sales focused. I was able to add a line to my account, get a new phone, and be out the door in under 10 minutes.”
9:00 AM - 8:00 PM
2166 Santa Rosa Ave A-7, Santa Rosa
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“Humberto Romero did a great job hooking us up to Sonic. He was thoughtful, courteous, informative, and efficient. It was a pleasure working with him. I am delighted with his customer service.”