Hansel Volkswagen of Santa Rosa offers an exciting brand and a wonderful car-buying experience. They provide a wide variety of new Volkswagen models including the Jetta, Passat, Atlas, Tiguan, Taos, and the all-electric ID.4. For those seeking a used vehicle, they have a wide selection, including many WorldAuto Certified Pre-owned Volkswagen models. Their service center is completely dedicated to Volkswagen. Staff members are frequently described as fantastic, helpful, and kind, going above and beyond to assist. They provide clear and friendly communication, answering all questions and concerns to put minds at ease. The team is known for making the entire process, from service and maintenance to trade-ins and purchasing, quick and easy. They help navigate unexpected situations, working with customers to find a car and payment plan suited to their needs. The service department receives particular praise, with staff noted as assets to the company who provide a pleasant and manageable experience.
Many moons ago when I brought in my first VW(Jetta gli) Kirstin and I locked eyes. I knew in that moment this was my service advisor for life. She had continued to be great ever since. Give this woman a raise !!!!
August 2025
I went to get my car serviced and did a trade in. The entire process was quick and easy thanks to the staff. Shout out to Vic Renteria and Jerred Tognini in particular for the fantastic service! Both of them answered all the questions and concerns I had.
May 2025
Liliana RamÃrez really helped on purchasing our brand new Atlas Peak edition she was really helpful and kind, she was not pushy and showed us different options and also taught us how to use all the new tech, Michael also helped us in getting all the paperwork and finishing the deal 11/10 experience with them.
