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August 2024 by Nikki Ritchie
Special thanks to Ricardo who went above and beyond to fix a cosmetic, yet annoying issue with some loose trim on my truck. I appreciate him taking the time (and Steve for approving it)… it makes for a much more enjoyable driving experience!
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August 2024 by Claire Olney
Johnny made sure my car was well taken care of!
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June 2024 by Luis A
Amazing staff. (Ask for the military discount beforehand!) They fixed it and my car. Can't wait to come again.
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April 2024 by Chris McCullough
Excellent customer service during my recent service with Freeman Toyota.
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December 2023 by Colin Russel
Bought both of our Toyotas from this dealership and never had a problem with them until now. After servicing one of our vehicles they caused damage by not securing a fender liner with the proper fasteners. At speed the fender came in contact with the tire causing damage to both. I brought the vehicle back in and initially thought that they were goin to take care of their mistake as they ordered a replacement fender liner and scheduled a appointment to install it. After the replacement I had to point out again that the tire had been damaged. This is the point where a manager named Steven denied that they had caused any damage even though they had just replaced the damaged fender liner. Steven’s attitude and demeanor was completely hostile and unprofessional to say the least. We will not be bringing our vehicles back to Freeman Toyota nor our future business. Avoid the Freeman service department at all cost.
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December 2023 by Orlando O'Shea
I was quoted $209 for a service on the phone, more than the other quotes I got but decided to go with it for ease of service. When I got there they said that it would be $276, then when I stated that I was quoted less they took off some services and got it down to $251, still much higher than what they said on the phone. I ended up doing it but will probably go elsewhere next time. My service rep was nice and polite though. The last time that I went there to look at a new Prius I got a really rude salesman. Not a great move as I have bought two new Priuses off of the lots in the past eight years. I am in the market but will look elsewhere.
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October 2023 by Danielle C.
Their appointment system is a still a joke. When you call for an appointment you instead get a text message to use for your appointment and a broken link. Be prepared to be told that the things you experience as problems can't be reproduced and therefore aren't happening (if they might be covered by warrantee.) But at the same time be prepared for other problems to be presented to you as "critical" for service or repair. I've had major communication issues here. These dudes straight up lie.
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October 2023 by Frankie V.
honestly, the best customer service experience I've ever had at a dealership. Johnny Greenblat made me feel super welcomed and right at home. I would definitely recommend anyone with a Toyota to come here!
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October 2023 by Shadow Universe
Love visiting the parts department here, while you might pay more for genuine Toyota parts than other retailers, you'll get a solid experience and knowledgeable staff that know their stuff.
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October 2023 by Keith D.
The fuel door would not open so I took my RAV4 to Freeman Toyota in hopes that they could check it out since I was almost out of fuel and did not have an appointment. Upon arriving Tuan checked out the issue and promptly got a service tech to look at the fuel door. They determined that it was a small clip that needed to be replaced. The part was in stock, it was replaced and I was on my way within 20 min. Now that's AMAZING customer service. Tuan has helped us out many times over the years. He is always very professional and extremely helpful. Thank you Tuan!
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September 2023 by Carson G.
The buying process here was phenomenal - the sales team is truly amazing. However, avoid the service department. Go to another service department for your maintenance. The customer service here is abhorrent and the managers are the worst of it. I've now experienced first hand a reputable company using threats and intimidation tactics to get themselves out of taking responsibility for their mistakes. It makes me think they're running a shady operation. Avoid getting your car serviced here at all costs.
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September 2023 by Hayden D.
I bought a car from Manny. He was honest and transparent throughout the entire sales process. They also gave me a great deal on my car!!! Highly recommend Manny and Freeman Toyota!
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August 2023 by City Kitty
Great Customer Service!
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August 2023 by Phil R.
The Sales team at Freeman Toyota was immensely helpful in assisting me through the sales process of purchasing a new 4Runner TRD Pro. Specifically, Manny Flores, who was extremely kind, responsive, and empathetic in purchasing a new vehicle. After haggling and questionable sales tactics with Toyota Marin, we found Freeman Toyota. Summary: We've bought many vehicles in the past, and this experience by far was the most enjoyable and easiest. Well worth the travel.Great prices, both on trade-ins (I traded in a 2021 Tacoma TRD Off-Road) and the new vehicles. Simple process, and Manny went above and beyond with his service. 5/5 stars. I cannot recommend this place enough.Specifically for Manny Flores: Excellent snd professional sales rep, great person, and he demonstrated top-notch customer service. Thank you so much Manny. You were by far one of the best sales reps I've ever worked with. We will enjoy recommending our family and friends to you Manny.Trade your car here. Buy a new car from here. Talk with the team. Meet them in person. Great experience. Thank you Freeman Toyota.!Nick & Phil R.
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July 2023 by Dave E.
Brita von Rechendorff, our salesperson, provided excellent service through the whole sales process of getting our Corolla Cross hybrid. Let's face it, searching for a Toyota hybrid is like finding a way to win a lottery. Different dealerships have different waitlists and deposit requirements. At Freeman, no deposit was required until you got the allocation that you wanted. Brita kept in touch as to what allocations the dealership was receiving. Once the suv arrived, it was a breeze finalizing the sale. Also, among Bay Area dealerships, the sale price was the best.
