-
February 2023 by Selena L.
I have been going here for my eyebrows for several years now. (Due to scheduling issues, it seems this is the only place available when I am available!) I used to see Kathryn and then she moved away. She was fantastic. After that, I saw Kelly and she did a great job! I was hesitant to try anyone new after Kelly left as one time I saw someone there and they took off half my eyebrow. It was horrible and I had to draw it in for weeks. Well? I recently saw Corynn (I think she spelled it that way) and she was so sweet and did a wonderful job! I have difficult eyebrows as one is almost straight and one has a slight arch. She was able to shape them perfectly and didn't leave them too bushy or too thin. Thank goodness! And they're even. I'm super happy with her and will book with her in the future.
-
October 2022 by melissa m.
I jus found out Kelly is no longer at Ulta on SR Ave and no one will give me any info on her!! Please if someone knows where she works .. she's the only one who I allow to touch my brows Kelly if you see this please msg be through yelp
-
June 2022 by Nestor pro Valiente
(Translated by Google) Kindness is very good(Original)La amabilidad es muy buena
-
August 2021 by Rebecca M.
Kelly is seriously AMAZING! She gets brows. Not only that she's a great human, polite, friendly and you can tell she really loves her job. Only person I'll go to and I've been to all the benefit spots in Santa Rosa. No one compares!
-
July 2021 by Tina C.
Kelly was wonderful. First time anyone has actually listened to me. I'm 54 no 24 and I don't want 'fad' brows' I want brows the compliment my unique face and features. Kelly did just that. THANK YOU! I'll be back!
-
March 2020 by Cheryl Franklin, Cheryl Teach Music
Got my ears pierced there. Good job.
-
February 2020 by Leslie S.
I've never been to this ulta before, and honestly never really have had to return anything ever because I disliked it. The last time I purchased there I spent a hefty $$ for wedding make up. So when searching for night cream I found a brand I might like and it was buy one get half on ulta, so why not?! Well I went into this store today to return the moisturizer because after a few times using it I found my forehead breaking out. A FAIR amount was left in the jar and I figured okay, I'll try another moisturizer from ulta because I want to still give them business. Also. My exchange was well within the return policy. Have to say, the management here is very disappointing. Right away looks in the jar, kid you not, says there isn't 10% in here can't return it... I'm like " I'm sorry, but I legit have only used this like 5 times, it's not like it came full to the brim.." she rolled her eyes and was like "okay." Long story short, I gave a couple stars because the rest of the team was helpful and they took the return but with major attitude from management. Guess I'm going to stick with Sephora going forward.
-
December 2019 by Sarah L.
Not a good selection the three things I wanted, needed. I went back a 2nd time a month latter still empty shelves.
-
September 2019 by karen galvan
Kelly did a horrible on my eyebrows it was nothing Compared to what I asked she over waxed & over plucked they’re so thin now & she decided to fill them in after since I told her I didn’t like them & she did a bad job with that as well not surprised she wasn’t friendly she didn’t make any conversation to make me feel welcomed definitely don’t recommend her at all & won’t be going back
-
September 2019 by Vickie H.
If I could give zero stars, I would. Third time in a year looking to buy Anastasia brow wiz product and third time my color was not in stock, nor was my second choice. Then I asked for help from a completely uninterested sales woman to find CC Cream. When I said I think I want to look at Clinique she said I needednsuch-and-such shade th length was unable to locate it. She literally stood there looking around helplessly until finally just saying I cant find it", not "let's find something else", or can I order it for you. Just "I can't find it. Then she walked away and went back to chatting with the other uninterested sales people. Last visit. Ugh.
-
August 2019 by Tida P.
Why do you have a fragrance out but no tester? I wanted to spray the new Ralph Lauren perfume to see how it smelled like but there was no tester out so I asked an associate for help. He said that since I don't see it here it means that they don't have a tester for it because CORPORATE has to send the tester out for them to even OPEN it! I think this is a lame procedure because now I'm not going to even buy it because I don't know how it smells like! I've never had a good experience with Ulta and this experience reminds me of why I should just stick to Sephora. The thing that pissed me off was his answer and attitude sounded so lazy like it was a chore even if he was to make a tester out of a fragrance. I will no longer come into this location.
-
August 2019 by Courtney B.
I was denied an appointment twice for lack of scheduling properly. I came in on Monday 8/19 when the brow bar hours are operating. They have hours of operation signs posted on the brow bar so this is how I knew. My usual brow bar girl holly wasn't in. Neither was anyone. Cool, it wasted drive but no big deal but kind of disappointed. I make an appointment explaining I only have tomorrow to come in because I'm leaving for NYC in a couple days. Cool got the appointment booked for 1:15 I come in and everyone is ignoring me. I tell the front staff I have an appointment with Holly and that's never communicated to her. Eventually after watching her do someone else's brows I again approach the front and then am told I don't have an appointment. I was literally just in the prior day booking an appointment and explaining my time crunch. I was again denied today and told to come back at 3 pm. It wasn't even 2pm mind you, so they wanted me to wait over an hour for a brow appointment they messed up on. I honestly went back in to explain my frustration with the staff at how I've now wasted tons of hours, money, etc. driving up out of my way to be turned away. This was kind of just ridiculous, the staff seemed to be u bothered and care less that they made such a huge mistake. I guess I've learned my lesson, stuck to the nicer salons and skip the brow bars
-
August 2019 by Drew S.
Tara, Christina, Jordan, Dominique, and Hannah are AMAZZZING!! Tara has taken my hair from box dyed level 3 to level 10 in the past 9 months and has kept it soft, shiney, healthy and long every step of the way. We always have fun chatting and she's always ready to assist me when I pop in for questions about products. Everyone here is so well trained and professional. They have absolutely earned my customer loyalty. I love my hair and I love the Santa Rosa Ave Salon team at Ulta!!
-
August 2019 by Kacie E.
Made a hair appointment and the hair dresser wasn't even there. The manager was the one who told me she wasn't there with an attitude! I was nice and she wasn't even sorry. As a manager you think she would care about her customer.
-
July 2019 by Tina B.
Had a fantastic experience with George! Firstly he was well dressed and professionally on point! Greeted me upon entering and immediately helped me pick my Bare Minerals shade. He made my day. Super kind, patient and really cared that I got the right shade. Not so great was the woman at the counter not looking up at any customers calling customers right in earshot of the line about rescheduling her appointments at the brow bar due to family issues. Hey, I get it, but not cool with only 1 staff at the register and a line. One woman came to assist the girl at the register but then left didn't even look at the line. It's funny usually they have too many at register and no one on floor or help or vice versa. C'mon ladies figure it out! This is a great store just needs more mature management. Just replicate George and this place will be poppin!
