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March 2024 by Christie S.
Both times that I went into this store recently, I received very good and very helpful service. By Jose one day; shopping for a good iPhone deal and updating my account. And another day by Ceasar, who helped with setting up my new iPhone! And the best way to care for it. Had a little fun picking out cases, etc.! Both were patient with me, nice and professional. Thanks!
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January 2024 by Ana S.
The men that work in this store are always so condescending and rarely know what they're talking about. Just walked in to talk about getting an upgrade and instead of listening to me, the guy that was supposed to be helping me chose to talk over me and double talk, which is their way of confusing you. When they do this... keep talking. It's harder to confuse someone if they say what they need to, outloud. So instead of telling me I'd get a $27 credit each month, he told me it would be added to my bill. That didn't make since because I understand how math works. So I talked about getting the phone directly from Samsung. That's when he decided to check to see how much HE would get in a trade in because he gets a deal with them. This entire exchange was a $@!+ show. Last time I walked in, they didn't even have the model I wanted to look at, but the guy who asked if I needed help let me wonder over to the display to look for it even though I had told him that's why I was there. When I approached him again he said "Oh. We only have the dummy versions (not the real phone). I was going to tell you, but you already started walking in the other direction. Right. Because in this empty store, I couldn't hear him and he certainly couldn't be bothered to follow me instead of standing there looking at the front door. Another time I was in, actually ordering a phone that I had researched and was asking a few questions and the guy actually told me that he didn't get paid extra to know anything about the phones so he just didn't. This is just not a friendly or helpful place. They are always trying to get one over on you.
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January 2024 by greasemonkey147258
Best customer service I have ever had anywhere! Thank you Sierra for helping navigate and resolving my issue.
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January 2024 by Glenn Proctor
Excellent experience. Appreciate the service
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January 2024 by Dan G.
This store is a disappointment. Go to another store and save your time. Edgar is rude and disrespectful.
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November 2023 by Blanca Hernandez
Sarah was great ? I wanted a new phone she's very knowledgeable, very helpful I went to the store 3 times and she help me each time. I hope she gets recognized for the great customer service she provides
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November 2023 by Taniquia Martin
So I had an amazing experience and learned a lot from my representatives that helped me go to him for your services he was very knowledgeable honest friendly great customer service showed me some new things that I did not know like how to charge your iPods from your phone this rep needs a raise he represented the company very well he should be recognized as an expert and amazing rep he was fast with helping me transfer my data from one device to another and also help me secure the phone with screen protector and case amazing give him a raise and a free lunch and a day paid on the company he deserves it he went above and beyond in under 20 minutes please let him know you read about his great customer service he is amazing
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November 2023 by Ann Ellsworth
Fantastic customer service with Cesar. He is knowledgeable and professional. Thanks Cesar for your great assistance.
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November 2023 by Roxanne G.
If there was the option of -0 stars I would give so. It's unbelievable how unprofessional and miserable Sean is as a customer rep for a company of this size. He did offer to help and started inputting info on his work tablet to give me price numbers, and he came up with of course the 1st inflatable price option. When I nicely and calmly asked him for less price option and to show me the numbers, I could tell he started getting upset it was written all over his body composure, he was bubbling up inside ready to explode, and started raising his voice at me, because he wanted to choose the options and not let me as customer, choose what I want to pay for, (i.e. insurance and amount of data). I kept telling him that I do not use that much data (he didn't like that either) so then he came up with a cheaper monthly price. But he did not want to explain to me the differences, was it data? He then exploded and said I was raising my voice when I wasn't, I kept my composure but I wasn't going to let him continue to DISRESPECT me in front of customers there. I got up and told him I was not doing business with him treating me disrespectfully by raising his voice at me and his face just turned red as could be and turned around in shame! As I was going out the door I asked for his name, he said Sean. I am never stepping foot in that store again, going with another provider. He needs to change his attitude and respect customers, someone there needs to reprimand him.
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September 2023 by sarah crain
Axel he was awesome! So helpful and he is very personable !! We always dread coming in but he made our visit go smoothly!!!!! Thank you Axel! The location was Santa Rosa by Trader Joe’s
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July 2023 by erica Sinclair
we had a complicated situation that required some sorting out and detective work and Sean at the Mendocino Ave location was an expert at figuring out a positive outcome and did so with a smile and a generous attitude that was greatly appreciated! This is the kind of service that will keep us as AT&T customers when there are other providers vying for our business. Well done and thank you, Sean!
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May 2023 by Cody Polit
Very Satisfied with the customer service… Liz was very helpful and knowledgeable towards my needs for First net…. I would 100% recommend Elizebeth to anyone looking for service in the Santa Rosa area…..
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March 2023 by Lazarus Tokona
By far the best. The customer service is amazing and this location will never disappoint you. I highly recommend this store! Every single staff member is always willing to help. If you’re looking for a place that best earns your business as a customer then I recommend stopping by at this store. Don’t go to the one on Stony point! The line is always long and the associate at stony can’t help you that much. Go to Santa Rosa Ave instead.
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March 2023 by Christine Engel
After my first visit with miscommunication on both sides - I inadvertently lost my plan. Brian (manager) and Rafael (sp) reinstated it per customer service advice. They were really efficient and congenial during the visit. This is my first smartphone after having a flip phone for years.
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February 2023 by Debra M.
I would put a zero if I could!!! Went for help with an order the man was rude. He could have just picked up a phone to help us, but he was to busy insulting our intelligence!!!! Three times he said I don't have a button to ouch for that! What a j**** Been to this store before and had the same experience!!! P.S. the white trim on the double front doors were so dirty I didn't to touch the door!!! Should have been my first clue that nobody cares there.