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November 2024 by maria lopez
Shelby at Advanced Auto is amazing.
My car's issue was challenging to fix, but finally everything is repaired and working thanks to him.
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October 2024 by Tracy Shinchok Rescigno
5 star plus! They were able to get me in right away and provided exceptional customer service. The manger is professional and holds a lot of knowledge and was super helpful in helping me navigate the decisions I needed to make regarding my auto glass repair. Very trustworthy place and the team went the extra mile. Thanks Advanced auto glass !
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October 2024 by JossLynn Moore
I have been here multiple times and they never disappoint! Quick, no nonsense, great pricing. I won’t go anywhere else.
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October 2024 by Natalia Kelly
**** UPDATE **** both Shelby and Austin called me offering to fully refund me to take my review down. When told no, Austin told me “ I don’t think you’re unhappy with the service, I think you’re unhappy with your life” and hung up LOL ? need I say more?
Original review:
I had a really poor experience here today. I called for a chip repair and they were able to fit me in immediately. The girl at the desk, who seemed timid, lacked knowledge and professionalism (airpod in one ear - barely acknowledging my presence as a customer) was supposed to give me a run down of what to expect as a result of this service — all she told me was that during the repair, there is a chance the chip would expand across the windshield and a replacement would be needed.
I took the risk and signed the waiver and proceeded with the repair. It took about 15 minutes, as promised. When seeing the work, I was so disappointed. Maybe my expectations are not aligned, but as a service based company, I expect to be informed about what to expect. This wasn't relayed to me at ALL. Now I’m left with a chip in my window that’s still visibly there, and now just filled with resin, and just looks poor. Not what I was expecting after assuming (and not told otherwise) that the crack would be gone.
After some back and forth and me expressing my frustration, Shelby knocked down the price to $50 (from $70), but overall I was just annoyed. Shelby then proceeded to mansplain to me about insurance coverages, etc which pissed me off even more. I left without saying anything, which he then proceeded to follow me to my car to speak to me. Would he follow a dude out to his car to be aggressive? It felt just gross and over the top.
Anyways — I will NOT be back. The whole experience was extremely disappointing and I feel finessed. I wouldn’t recommend this place.
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October 2024 by Angels Innovations
These guys rock big time. Not only did they take me in at the last minute after the last glass shop turned me down because of rust.. but these guys took me in right away had the windshield in stock. Saved me a ton of money!! . Highly recommended!!
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October 2024 by Willis Lacy
Phenomenal service, super friendly and direct staff. Does an exceptional job of making time for you to get the service needed while communicating very professionally. Would highly recommend using this business for future needs.
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October 2024 by Alexandra Rusu
What Amazing Service! Drove over 3 hrs to get my Tesla glass replaced at the best price I came across in my area. They did everything in not even 30 minutes with the friendliest & most efficient service! Definitely coming back here next time.
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October 2024 by Maria Sanchez
Go else where . Work quality was not good. Need to take our vehicle somewhere else
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September 2024 by Stacy Smith
I just had my 2021 Tesla Y windshield replaced and calibrated by Advanced Auto glass they did an amazing job! They provided the highest level of communication and and quality experience you could ever expect!I will be bringing all my glass needs here!
⭐️⭐️⭐️⭐️⭐️
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September 2024 by snugglepooh
The professionalism of Austin and his office staff, and good quality workmanship, push this to a good review. Nice job on the install.
Will buy again.
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September 2024 by Kenneth Z.
Been going for years they do a great job and got me out early but the guy had an f Gavin newsom sticker in his office and fu Nancy Pelosi a business is.no place to have your political opinions not only is it juvenile and immature it is disrespectful and offensive 72 percent of Sonoma county is democrat and I don't want to do business with a Trunpster that's too bad I've gone here at least half of dozen times and have recommended him to many of my rideshare customers that is alll over now
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August 2024 by Ginny K.
Shelby and team were great!! Thank you so much for taking care of my X5 BMW! You guys did a great job! Highly recommend. Good and honest quality work!
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August 2024 by Stacy S.
I just had my 2021 Tesla Y windshield replaced and calibrated by Advanced Auto glass they did an amazing job! They provided the highest level of communication and and quality experience you could ever expect!I will be bringing all my glass needs here! Smith
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August 2024 by Kendall Meyers
I recently had a rock chip my window and it spread. I needed a new windshield so I went to AAG because of their stellar reviews and was thrilled with their service! They were fast and professional and even worked directly with my insurance. It’s a small local business so I even spoke with the owner. 10/10 recommended Advanced Auto Glass.
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August 2024 by Russ Finehout
Honest folks here. Had a package delivered here by mistake called them and they helped sort it out.
Thank you for being honest
