-
July 2024 by Gagandeep Singh Balan
Very good service. Quick & fast .highly recommended. Best
-
July 2024 by Marty Hunt
Great to have an alternative to the regular DMV office. People are friendly and helpful
-
June 2024 by joyce deem
Handled my DMV paper work quickly
-
June 2024 by Cynthia Lee
Very knowledgeable staff and did not wait very long. Was a walk in and everyone so helpful and efficient.
-
June 2024 by George Homenko
Beats the DMV any day or the week.
-
June 2024 by Dorothy Conrad
They're great here
-
June 2024 by Chris G
The greeters are always great ? Its my 3rd time using the DMV service. The ladies I've encountered just don't seem too happy. I greet them kindly and leave with a good old-fashioned thank you very much. Maybe I'll bring chocolate next time. That might get a little joy out of them
-
June 2024 by Damien Jones
I love getting a call from a AAA employee to ask me questions about an accident that happened. But all they really do is threaten you and try to manipulate you into saying something to put you at complete fault for everything. It's wonderful! I'm so glad they are not representing me
-
February 2024 by D
Very helpful! Maria explained everything I needed to know about the title transfer. Thank you!
-
January 2024 by paul topai
Smooth and quick alwaysNice and kind. Easy . AAA is the best for service and comfort of adventure knowing there is always support.
-
January 2024 by Steve Elmore
Tammie is a great representative and got me an auto policy as well as a membership with AAA . She was able to get it done within the 13 minutes it took me to drive there.
-
January 2024 by Leo Figueroa
Excellent service, thank you
-
January 2024 by Victoria Young
Very helpful, polite and efficient staff. Nice and cozy office. Lots of parking space available. You get help whether you have an appointment or not. Love this branch!
-
January 2024 by Halbert Stone
Very helpful friendly people; passport photos and DMV tasks are services I use.
-
December 2023 by Mazher Mir
I am deeply disappointed with the service I received at the AAA Insurance Branch on Farmers Lane in Santa Rosa. My experience with this branch was not only frustrating but also quite disheartening, especially considering my clean driving record and loyalty as a customer.The primary issue I encountered was the mishandling of my insurance policy. The branch erroneously added to my policy, a car which was totaled due to a collision happened in the prior month as an impaired elderly driver drove into my wife’s lane. This error by this AAA office on Farmers Lane significantly complicated the underwriting process. This mistake alone was concerning, but what followed was even more distressing. Despite repeated attempts to seek clarification and resolve the issue, the communication from the branch was negligible. The lack of responsiveness and the apparent disinterest in correcting their error were quite unprofessional.What's more troubling is that, without any substantial clarification or communication, they abruptly canceled my insurance policy. This decision was made without considering my status as a preferred class driver, with no history of DUIs or moving violations. This abrupt cancellation not only put me in a difficult position but also jeopardized the well-being and security of my family, who have always been law-abiding and conscientious citizens.As a loyal customer who expected a certain standard of service and professionalism, this experience has been very disheartening. It's unfortunate to see such poor service from an establishment that is supposed to provide support and security to its clients. This incident has significantly eroded my trust in AAA Insurance, and I am compelled to look for insurance services elsewhere that value their customers and handle their policies with the care and accuracy they deserve.
