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February 2024 by delia mendoza
Always nice and friendly!
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January 2024 by Alana Lee
AAA is a business you can still count on. And I don't say that lightly.
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January 2024 by Marisabel Arriaza
Fast service
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January 2024 by Weize Crediford
Great place in our 15 minutes
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December 2023 by Jose Roberto Vazquez Solorio
Today, December 13, I had an accident with my vehicle around 6:20 am and I tried to call several numbers that were supposed to assist me in Spanish and I couldn't because at first it was in Spanish and then everything was in English and I couldn't make my claim
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December 2023 by PM
visited to renew my international driving permit. staffs were super friendly even though I was not an AAA member.
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November 2023 by Debbie Levine
Needed DMV assistance, and I just waited for maybe 20 minutes where the line at the Santa Rosa DMV was out the door. Gotta love not having to deal with that!!
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November 2023 by Chaz W.
I went through the AAA phone app to get a vehicle towed into a repair shop for service. In conversation with the driver, a man by the name of Terry Hansen, I mistakenly said that the "tags are out", when the registration is in fact suspended due to lack of insurance. He used this clerical mistake as an opportunity to tell me his company could be audited for towing an unregistered vehicle, but in exchange for $40 via Venmo, he would "do me a favor". I was unsure how to take this, so informed him that I did not have a Venmo account, and asked him to please come my way so that we could figure it out. Upon arrival, he was argumentative, aggressive, and rude. He refused to tow the vehicle after I refused to give him money via Venmo, and immediately after driving away, he placed a call to AAA, telling them I had swapped either plates or tags on the car in order to make the tow. A blatant lie. AAA believed this lie, and as a result I will be cancelling my membership with them as well. In short, a terrible customer service experience all around. I'll be informing Occidental Towing, and AAA via phone call, that their drivers are attempting to scam AAA customers. I was paying $200 a month to get called a liar, and NOT get my car towed, because I was unwilling to get scammed.
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November 2023 by V. V. Steele
Everyone is very pleasant, courteous & helpful at this location . I have never waited longer than 10 minutes to be helped, no matter what I am there for. Such a time saver compared to the DMV. Well worth every penny of their Premier membership. Thank you.
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August 2023 by mica born
Don't go to dmv too get your tags get an account here. No line
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August 2023 by Reynaldo Gudino
This is. A nice place better than the branch i open my policy in the same town
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July 2023 by Chris Senseney
I went into pay my bill for my car insurance. Everyone I deleted with were very nice
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July 2023 by Daniel Wylie
Excellent service, very organized and quick especially if you make an appointment.
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July 2023 by Renee Rizzo
The lady took a copy of my "release of liability" for "claims",& it was a done deal.Thank you AAA!
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June 2023 by Allan C.
An, the joy of membership. I needed to renew my registration so I made an online appointment for the next day. I showed up about ten minutes early, went in and checked in with the receptionist. She acknowledged my appointment and sent me to a waiting area. There was a nice scrolling screen indicating who was next. I sat down and was called to the next available worker. It was at my scheduled time pretty much to the minute. I presented my ID and my membership card. With a pleasant smile she told me what I owed. I paid cash and was handed the new sticker for my license plate. Total time in store less than 20 minutes. Total time angry, bored, disrespected, or frustrated zero minutes. They delivered exactly what they promised within the expected time frame. Great customer service from everyone I met and no one looked liked they were unhappy with their jobs. Thank you.
