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January 2024 by Emma Y.
Everyone was great to deal with, had no issues with communication and my car was finished the time it was promised, and my car is perfect again
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December 2023 by Kendrick A.
Freeman collision center is the spot to go to for you Lexus or Toyota collision repairs or needs. The quick response and call to action is why I will be retuning and recommend friends and family. Quality of service and integrity is high. Staff is all friendly and helpful.
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October 2023 by Kurtis B.
I recently had my 2015 Prius repaired at Freeman Collision Center. The whole process was amazing, and my car looks better than new. Mitch was the person I worked with; he was awesome in all regards: professionalism, flexibility, etc. I hope I never need body work again, but if I do, I'll be returning to Freeman and asking for Mitch.
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September 2023 by Matt H.
So many times I had to call asking to talk to my service rep, so many promises that they would call back. They never did. Fixing this scratch on my car is one of many things I have on my schedule, I don't want to have to babysit the process. If you need your car fixed go somewhere where they are responsive.
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May 2023 by Kate G.
My front passenger window was smashed, door damaged, and side panel and seat torn by the window glass. Freeman Collision was great- they took my car within two days, had an estimate by day 4 and had the car completely fixed within 10 days. With the amount of damage, this is amazing. They had to replace door panel pieces, redo the paint, and replace the side mirror mechanisms. The car looks brand new (it's a 2022 Camry). Mitch is the USAA liaison and was wonderful- called us with updates, explained the process, and was kind and cheerful. Cannot recommend Freeman enough- particularly if you have USAA insurance.
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March 2023 by Leslie A. A.
My car was involved in a collision due to poor driving by another driver . He damaged my left front door, left rear door and left qtr panel on my 2018 Honda Accord EXL. I took my car here to Freeman Collision Center and it was the best decision I made, they did such a good job on my car! I am very pleased. The girls in the office are very friendly which made the check-in process a breeze. Erik Ellison was my consultant for facilitating the repairs, he was great with communication and advocating on my behalf to AAA. If I ever need car repair services again, I would go back to Freeman Collision Center and I recommend that you give them a try if you ever need repairs!! Cheers!!!
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March 2023 by Steven D.
I can't say enough to thank Eric for all his care during this process of a total loss of my car. Eric went above and beyond to get me the information, and once it was clear that my car was totaled, he even paved the path to sales for me to get a new car. He truly treated me like a family member. It is people like Eric that keep me coming back to Freeman Toyota for all of my car needs. THANK YOU!I want to also thank Ally for her kind words just after the accident and making this process less painful. She is an angel.
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January 2023 by Kate B.
While sitting in my car, parked, a person backed into my car & then attempted to leave. Thanks to a bystander who saw it, we were able to stop the person. Erik Ellingson of FCC was incredibly helpful in walking me through the process of getting the car repaired, dealing with the persons insurance, and arranging for a car rental. Erik kept me up to date on the progress of the work & then got the car back to me sooner than predicted. The ladies in the front were also friendly & efficient. I would certainly recommend FCC to any of my friends in need of body work. And FYI, my car was purchased from Freeman Lexus.
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January 2023 by Jan K.
We took all of our vehicles here. Our last vehicle, our hood is all scratched from their cloth that they used to wash our car. Ver poor communication. The 1st Estimator never responded to phone calls or emails. Finally the Manager called me back. Very disappointed with this business.Our vehicle before this had so many missing screws that never got put back on our bed liner. I called the Estimator and he replaced them, but as far as the work it was half ass!
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December 2022 by Amy M.
I'm very disappointed with the lack of effort that JOSH puts into his job. I spent nearly 4 months communicating with him in regard to getting my car repaired. He claimed he needed additional documents from insurance, yet you told me you didn't have time to wait on the phone for them to pick up. Every time I initiated a call to them, you were at lunch or let it go to voicemail mail. I wish I hadn't wasted so much time thinking you were going to do your job and I'd get my car fixed. I went to a shop in my hometown today, they called insurance and got right through, lined up the repair for next week. Thank you Josh for all the headaches and for making me think it was the insurance that was the issue, you were the issue. Freeman Collision: please fire Josh.
