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March 2024 by Hazel Daugherty
I want to give a shout out to Gabriel who provided the best customer service received in many years. The stars go to him.
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October 2023 by Safehaven
Staff was very helpful customer service was great . I was pleasantly surprised.
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July 2023 by James Lantiegne
There is a reason why this store only has 2.7 stars, because some of the staff lacks the common decency when it comes to serving customers. We have used this store for a very long time and almost every day but not anymore. My wife went to drop off some packages not realizing the store was closed. The staff person opened the door and very aggressively said they were closed three times. My wife wasn't even attempting to get in the store, she was just trying navigate the many packages in her hands. My wife then proceeded to tell her she could at least smile and say it a little nicer. The employee called her rude and told her she doesn't have to do business there anymore if she is going to be rude. Does expecting common courtesy now mean you're rude? It is nice to know that UPS is so big that common courtesy from its employees is not a priority. I strongly suggest that the owners of this establishment train their employees on what customer service means, even if you are closed and off the clock.
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July 2023 by Claudia Pierola
I came on 7/3/23 the hours showed 6:30 pm a paper was posted next to door that they closed at 5:30 pm for the holiday. The girl working there closed before 5:30 pm since I arrived before 5:30 pm. I called and she said she could close earlier if she wanted. Horrible customer service and she had a horrible attitude.
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July 2023 by Karyn Sass D
I moved to Santa Paula a year ago, and I've never had a bad experience at this UPS location, and I have been there several times. Staff are always friendly, and very helpful.
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July 2023 by Maria E Saiz
Love this UPS location for Amazon returns and faxing, notary, etc. Excellent service!
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July 2023 by Jay Avecilla
It costs $3 to print out a shipping label. Other places charge way less. Save your money and go somewhere else.
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June 2023 by Fatima Estrada
I dont understand the bad reviews, maybe in the past but I've had stuff notarized. I've had lots of returns to amazon. And I've never had any kind of problem. They can be a little friendlier. But they get the job done and they're helpful.
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May 2023 by Sergio G.
Had the pleasure of running in earlier today for some printing I needed done as my printer stopped working, was reluctant to stop by because of the negative reviews but was left astonished. Mercedes went above and beyond to help me print my documents out, she even asked if I wanted to fax them today and I sure did! Amazing customer service I will be back if anything else arises great job team ups
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April 2023 by David Lee
Store is not even open during posted business hours. What a joke of a business and can see why so many negative reviews.
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February 2023 by Alyssa S.
On more than one occasion, the younger girls who work there are extremely rude and have terrible attitudes.Horrible customer service except for the young Hispanic male that works there. I will no longer give this UPS store location my business. I DO NOT recommend this place .
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February 2023 by Vicky B.
If you are lucky enough to get someone who cares, like the younger Hispanic gentleman, great and lucky. But, there is a younger lady who is there most of the time. She's about 5'2, medium build with sandy, longer hair. She's in her early 20's. Rudest person EVER!!! Her behavior has just cost that store an entire neighborhood of business. I really hope that the owner sees o
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January 2023 by C B
The angry old man charged $4 per black and white print. He reluctantly explained that he had charged us for the use of the internet and computer as well because he used the computer to process the print and payments. There was no specified amount for these charges and he refused to provide a receipt. Need to print 10 pages? That might cost you $40 instead of $5. Amazingly terrible service from a genuinely mean owner.
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December 2022 by Patrick M.
Staff was rude, not helpful. I said hello, no reply. Didn't say a word to me when she checked my Amazon return in.
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December 2022 by Mary Santana
Very rude customer service from Mercedes: pls train her in customer service manners: