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July 2024 by Karrie Ambrocio
Store opened a little later than posted but the young lady was very helpful and was able to quickly resolve my issue.
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July 2024 by Erce Cantu
8:24 am. Still closed
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July 2024 by Anthony Cerda
They don't not open on time, and close early sometimes w/out notice. Other than that I've have no other problems just inconvenient and inconsistent on hours of operation
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May 2024 by Rick Neal
Non-stop bait and switch out of this place went there for a notary The kid doing the notary looked like he hadn't even showered in 3 days. He looked like a little hoodlum. I didn't really even want to give him my driver's license number.
Update: after "response from the owner" highly doubt it was the owner that responded. If you want to discuss your policies, let's do it here. Start by having employees dress with a little bit of professionalism, and when they show up smelling like weed or BO, send them home. I doubt the "owner" would be able to notice given the odor blend of rotten curry and a foot that hasn't been washed in 2 months. Guessing he was the dude in the corner watching everyone.
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May 2024 by Melissa Esparza
The other reviews are correct. I arrived well within the business hours posted on the door and here on google maps and they were already closed. I was wanting to open a mailbox service but if this is how this store conducts business, I want no part. I’m glad I didn’t.
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May 2024 by Melisa Ray
Made an appointment for notary. Drove there and there was no notary available that day at all.
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March 2024 by Hazel Daugherty
I want to give a shout out to Gabriel who provided the best customer service received in many years. The stars go to him.
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October 2023 by Safehaven
Staff was very helpful customer service was great . I was pleasantly surprised.
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August 2023 by Ric Sadwing
No international shipping. Yeah. You heard right. Ups at santa paula does no international shipping…. Good business plan…. ??
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August 2023 by Jordan Chouy
It costs $3 to print out a shipping label. Other places charge way less. Save your money and go somewhere else.
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August 2023 by David Howard
The girl working is trash ?️
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July 2023 by James Lantiegne
There is a reason why this store only has 2.7 stars, because some of the staff lacks the common decency when it comes to serving customers. We have used this store for a very long time and almost every day but not anymore. My wife went to drop off some packages not realizing the store was closed. The staff person opened the door and very aggressively said they were closed three times. My wife wasn't even attempting to get in the store, she was just trying navigate the many packages in her hands. My wife then proceeded to tell her she could at least smile and say it a little nicer. The employee called her rude and told her she doesn't have to do business there anymore if she is going to be rude. Does expecting common courtesy now mean you're rude? It is nice to know that UPS is so big that common courtesy from its employees is not a priority. I strongly suggest that the owners of this establishment train their employees on what customer service means, even if you are closed and off the clock.
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July 2023 by Claudia Pierola
I came on 7/3/23 the hours showed 6:30 pm a paper was posted next to door that they closed at 5:30 pm for the holiday. The girl working there closed before 5:30 pm since I arrived before 5:30 pm. I called and she said she could close earlier if she wanted. Horrible customer service and she had a horrible attitude.
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July 2023 by Karyn Sass D
I moved to Santa Paula a year ago, and I've never had a bad experience at this UPS location, and I have been there several times. Staff are always friendly, and very helpful.
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July 2023 by Maria E Saiz
Love this UPS location for Amazon returns and faxing, notary, etc. Excellent service!
