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April 2024 by Olina S
It is a SHAME that the front desk LIED to me that the total charge, including everything, is $327/night. He also charged me $100 for a deposit and told me the $100 would be returned to my card in several days. After two weeks, I still did not receive the deposit back, so I called them. They told me the $100 was used to pay taxes, and there was no deposit that needed to be returned to me. Then, the total charge became $427.Is cheating a good way you earn money???Reply to the Front Desk Manager:If the $100 deposit has been used to pay taxes, why did you charge it as a "deposit"? Why didn't you just tell me there was another $100 taxes besides the room charge? Isn't this called cheating?Also, when I entered the room after checked in, I found the sheet on the bed had not been changed. It had some potato chips on it. I called room service, and they just gave me the new sheet, which I changed myself. One of the hangers in the closet is also broken. I am unhappy to have been charged more than I expected.Please Return My Deposit to My Credit Card!
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April 2024 by Nucharee Yokdang
The experience is awful. in the front of the hotel was so smelly (urine smell) I guessed since it was located near boardwalk. The bathroom have no door or curtain so it was very hard to share with our 13 year old daughter. No complementary water, the towels are not clean and swell. The bathroom countertop is narrow and small area.Be ready to pay for 10 % parking tax on top of $65/night parking fee.
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April 2024 by Harley Ramos
I had a great view of the water from my room. Service was a little slow--ie. room wasn't ready, housekeeping took a long time to bring things up--but overall it was a really good stay. Front desk service was very attentive. The restaurant on site was pretty good too!! I would definitely stay again as it's so close to the boardwalk and to all things in Santa Monica.
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April 2024 by Flip Reviews
Shocking service. After I checked out my credit card was charged $90 for parking I never used. I didn’t even have a vehicle. I tried contacting the hotel dozens of times and got nowhere. Beware of this SCAM the hotel is running!!!
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March 2024 by Amir Mazaheri
Rooms were ready at 4 pm. Not even one minute sooner. The staff promised that they would text us whenever the room was ready, but they never did.Wifi is awful. Don’t count on it if you are planning to attend some Zoom calls from this hotel.The number and QR code on the valet ticket don’t work. The valet staff knows it while the front desk doesn't.The phone system works randomly. When you press the guest services button it doesn't work. When you press some other button you connect to the guest service.On the positive side, the location is great and fun. The bartender and cocktail menu is awesome. The valet staff are quick and polite.
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March 2024 by narges norouzi
The check-in time was very late and they were very slow in assigning rooms and plenty of families were hanging out in the lobby for a long time. General service is not great; definitely does not deserve to be an AMEX hotel collection. Wifi also does not work.
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March 2024 by Karla Ureña
We really enjoyed our stay at this hotel. It is our second experience in this place. We really liked that it is very very close to the Santa Monica Pier. As a plus, it has a restaurant and bar in the hotel. The sea view could have been better. In front of this place there is a McDonald's just across the street. On the other corner you have a place to rent all types of bicycles and stroll along the beach. The hotel has its own parking lot. Check in and check out couldn't have been better! It was a very quick and easy experience. The carpet in the hallway of the rooms has a fresh scent. Which is very good because in most of the hotels we have stayed in, the specific hallway has a very unpleasant aroma. Our room was very clean and had everything we needed for our stay! The staff was very friendly and helped us whenever we needed it. We asked for blankets for the sofa bed in the room and they were sent immediately. In the room we found a flat screen TV, a mini refrigerator and a coffee maker with pods of different flavors. It should be noted that the room was a suite. Our experience was very pleasant and satisfactory.
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March 2024 by Becky Hull
We had a great experience at the Pierside! We stayed 5 nights here for our family trip to California. We loved being able to check out the gear we needed for a day at the beach. They had everything we needed and more! Violetta at the front desk was super helpful. The vallet is expensive, but everyone was so helpful and friendly. The rooms were clean. The pool was nice and clean! The kids had a fantastic time. The drinks at the bar were excellent. Great location to the pier and beach. Easy to take day trips to Hollywood, Malibu, Beverly Hills etc. Great experience!
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March 2024 by Charlus Seven
Amazing experience , very nicely renovated rooms with a great ocean view , very good service and great location to enjoy Santa Monica beach, pier or promenade and get to LA cities with with the US 10!
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March 2024 by Shane Collins
Stayed at The Pierside for 3 nights and everything was great for our stay. Location was great, walking distance to a ton of things in the area and was less than 10 miles from a lot of different areas in LA. A lot of homeless in the area but never felt unsafe at any point during our stay. Would definitely recommend this hotel to others and would definitely stay again!
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March 2024 by Jeremy Ferraro
The renovations of the hotel looked OK. There was still evidence of an old hotel. The pool is down just off the highway. It seems like it’s in a little hole the Wi-Fi in the hotel sucked. I went to the front desk to ask what’s wrong with it. The girl wouldn’t look at me in the face and said it’s fine then I told her again we cannot get Wi-Fi. It keeps on cutting out. She still wouldn’t look at me in the face and said it’s fine. There’s a lot of homeless people around the hotel. It might have something to do at the McDonald’s across the street. We walked back to the hotel one day and my daughter got yelled at, and it scared her. My room said Ocean view. If you look in the picture there really wasn’t that much of an ocean view. I don’t know why we pay the resort fee when it says Wi-Fi included but you don’t get any Wi-FiSafety: Lotta homeless people around the hotelNoteworthy details: I paid a resort fee to use the Wi-Fi and we couldn’t get any access. It kept on dropping out on us.
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March 2024 by M Ross
The staff were so wonderful—friendly and helpful. The room was great. We had great view. Nice and clean with housekeeping daily. Definitely would return.
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March 2024 by Danelle Sue Francisco
Absolutely enjoyed our stay, we will definitely be back. It was walking distance to everything our family wanted to do. The staff was amazing!! Thank you for making our weekend getaway memorable!!! ❤️Rooms: Very clean, loved the shampoo and conditioner.Nearby activities: Park behind hotel, the pier and mall near by.Safety: It was safe, and quiet.Walkability: To the pier, beach, shopping and restaurants.Food & drinks: Walking distance to just about anything you would like.
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March 2024 by Mary Walker Baus
Wow. I am in love with this hotel. Perfect location in Santa Monica, one block from the pier and nearby shopping on Ocean Ave, 2nd and 4th streets. The decor, vibes and amenities in the lobby alone - fireplace, comfy chairs, openair restaurant - are incredible for visitors to LA, both leisure and business. I lucked out on this trip that the suites were reasonably priced, so I snagged an amazing king size bed in what felt like a corner suite with a big L-shaped sitting area where I worked, closet with robes, and large bathroom. The shower was so big that at least 10 adults could fit into it (not tested though!). I also used the fitness center on the first floor, which overlooked the freeway. I would stay here again x 1Million!
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March 2024 by Kelly McGonigle Squier
I recently hosted a large group at the Pierside for a week long company offsite. From my first interaction with the sales team (shout out out Jonathon who went above and beyond!) to the onsite chats with the GM at the restaurant (hi, Clayton!), our stay really could not have been better.As many others have acknowledged, the location simply cannot be beat -- you are within walking distance to nearly everything you'd want to see and do in Santa Monica.But perhaps more importantly, the hospitality shown to our group of 70 guests was warm, welcoming and fun. The folks at the front desk were always awesome and easy to interact with (loved that they had games/beach gear, etc my employees could 'rent' for free!) and the rooms were perfect (to have not a single complaint about noise or water temperature or elevator wait times (yes, I have heard it all!) from 70 people is truly impressive and just speaks to the ease of staying at this hotel!).The Surfing Fox restaurant was also a great spot for our employees to congregate before or after a long day of meetings -- the service was stellar and friendly and the food was pretty delish. It's clear they go above and beyond to try and please everyone who walks through their doors. The interiors are, cozy, beachy and attractive all at the same time.I would not hesitate to stay at The Pierside again (and work with all the folks who helped make sure our stay was 10/10) should our crew find themselves back in the LA area.
