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March 2024 by Maria M.
4/5 candy bar promotion was $6 after member number was entered, over charged 2x in 2 weeks
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February 2024 by Sarah k.
This review is specifically for Candy, who is the most dedicated, kind, helpful employee. I have had two amazing experiences with Candy and she is truly remarkable the way she strives for excellence in everything she does, she took the initiative to help me when no one else would have. She goes over and beyond and Pavilions is lucky to have her.
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February 2024 by Alice H.
I've been coming here several times a week for the past 3+ years as I live close by. I've never had any issues. It's a grocery store and I get what I need. The parking can be packed sometimes, and every now and then they're out of stock on something. They are also a little more expensive than Von's. However, it's a convenient place for me to shop or grab dinner or get a late night snack.
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February 2024 by Kelly C.
I'll just add to the other low reviews here with my experience... Generally the produce and deli area is fine it's convenient and I like to get basic things -- I don't typically do my full grocery shop here. Today I dropped by after the gym to grab a couple of items, and when I came out my car, along with about 10 others, was completely blocked in by a delivery truck that was running (engine on) with no one inside of it. There was not enough space to exit. There was no way for me to go the opposite way. They were cars on all directions. I was completely blocked in. When I went inside to tell someone about it, they were responsive, but as I continued to explain to them that I was on a break and needed to go soon they seem to shrug their shoulders as if it's part of the risk when you come here. When I was taking pictures to document the experience for this review, the truck driver came out and saw what I was doing and started mocking me saying "take all the pictures you want it's not gonna change anything" and I thought to myself well it might change a few peoples opinions about whether or not they'll come here based on this experience... ?!? So to that guy here is my meaningless post and you get your very own pic on this review!
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December 2023 by Huiwei T.
I come to this store every day, but I feel particularly bad after going there these two days. The cashier is particularly rude and looks at me with particularly disgusting eyes.
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November 2023 by D S.
During my recent visit to Pavilions grocery store, Hector Ceja provided exceptional service by assisting me with my shopping bags all the way to my car. His friendly demeanor and willingness to go above and beyond made my shopping experience truly delightful. Thank you, Hector, for your outstanding assistance!
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October 2023 by Lisa T.
I've shopped at this Pavilion's for over 5 years & would've given 5 stars as everyone has been friendly & I've enjoyed being a customer...until they hired the new manager, Esmeralda Morales. This woman is AWFUL & does not have any customer service skills & doesn't know how to treat people. She is NASTY & RUDE, and actually just MEAN. I've worked across the street for over 5 years & in late 2019, early 2020 I was a victim of a sexual predator who lives nearby, I brought the police report to the then manager Mark (who was very kind & friendly) & explained my situation & asked if I could park in the parking lot, as to not have to pass the house of the offender, and he allowed me to park there. I've parked there for over 5 years. This week on Tuesday I parked as I normally have, went grocery shopping on my lunch break (spent $90) and was bringing my groceries out to my car & my car was gone! I went back in & shockingly & worriedly asked if they towed my car, the manager was called & Esmeralda showed up...I tried explaining the agreement I had with Mark & she started shaking her head "No", stated she's been there a year & never seen me (I had been out of the office the past 2 weeks & it was my 1st day back). She kept saying she's been enforcing & towing cars for a month. I asked her "what are you shaking your head for?" She stated "I'm not having this discussion". I then learned she also towed my colleagues car & when she went to speak with the manager (Esmeralda) she came back & told me "Omg she was SO rude. I told her I can't afford to have my car towed & she said 'I don't care'." My coworker & I were both appalled at how rude she was & how she has no compassion or empathy. We are both good customers too! Then we took an Uber to the tow company & it was $470 each. The worst part is there was a warning on the cars (see photo). Had I got the warning I would have went to talk to her. But this was so unnecessary & it was as if Esmeralda enjoys putting people into awful situations & financial hardships. She doesn't know how to treat people, much less her customers. You would think a manager has better things to do than go out & mark cars & spend pavilions time & money to hurt their customers. Don't shop here until they find a new manager who knows how to treat people with respect. It's clear she was raised in the hood & doesn't deserve to be managing a store with affluent customers.
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September 2023 by Justin Morgan
Save yourself some time and go down the street. Manager handles and apparently she's way too busy to handle this as well
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May 2023 by Jamie Y.
A store attendant came up to me and my dog asked all the illegal questions about my service dog. At first she said that the store only allowed service dogs. I replied that my dog is a service dog. She proceeded to ask me if I have verification ID with me. I said no. She then said next time I can take a picture with my phone and provide proof that way. She proceeded to say that my dog is sniffing food on the ground and that's not what a service dog would do. I asked: are you implying I am lying? She had no words. Pavilions - either you provided absolutely no training for your employees to enforce this policy or you hired some power hungry individuals to bully on your neighbors in this community.
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April 2023 by Jeff K.
4 stars for the red wine selections. I've found a few good French wines here. Not quite a wine shop but the variety surpasses any other grocery store in the Santa Monica area. The prices are about 30% lower than the wine shop around the corner. Any other drinks are extremely limited. If my memory serves me right, they don't sell cases of water or gallons. The groceries are just marked up VONS/Safeway. You can use your member card here if you have one. The deli has a nice variety of cheeses and salami meats. They also make a decent in house Turkey breast that is sliced to order. Just make sure it's not too dry. It's really hit or miss, but when it's good -it's good. The bakery is less than sub par. I never buy meat/fish at these larger grocery chains, but the smell is never pleasant walking by. The store is clean to match the area and the parking lot area seems to be well patrolled. The grocers have always been friendly.
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October 2022 by Jessica H.
Hector Ceja was so nice! He helped me find exactly what I needed when everyone was busy. Thanks Hector!
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August 2022 by Talisa M.
Griffin is THE WORST EMPLOYEE WITH A HUGE CHIP ON HIS SHOULDERS HE MAY WORK HARD BUT HIS ATTITUDE BRINGS THEIR ENTIRE COOLER DEPARTMENT and store experience to a 1 star and INTO THE DUMP. Not only did he not help me with a simple question but he stormed off when I confronted his behavior I am a floored that they have gotten many complaints about him and no one has coached or retrained him on customer service
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July 2022 by Greg S.
This place is back to the market it was years ago. Things really fell off after the big renovation. But now? Great staff, everyone nicer, and so many improvements in stock and quality. The Friday wine tasting is a great touch too. Best of all, the fresh prepared foods portion of the operation is really humming. The sushi offerings in particular. Fresh, well made and lots of variety. It's helped make up for the loss of Sushi Sho. Congrats to all for getting this neighborhood market back and fun to visit.
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April 2022 by Fancie L.
Update review with a photo of the cake. It was delicious and simple. Thanks to Baker
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December 2021 by Z.S. H.
This review is for the bakery. Please hire a new baker that can make decent pies. I eat a lot of pumpkin pie and your pies consistently look awful compared to every other market bakery in the city