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March 2024 by Lulu G.
First of all, the pharmacist has endangered the life a patient I know. I am this woman's assistant. I have worked with pharmacies before, and the BS that came from there is nothing I have ever dealt with before. They claimed they didn't have her debit card on file. She had been very ill, and is elderly and disabled. She cannot get to the pharmacy. She needed them to deliver her meds, and they refused. She has a bad heart, among other things, and a lack of meds could kill her. They kept playing games, and the pharmacist was cruel and VERY unprofessional. The patient struggled with this pharmacist who did nothing but condescend to her. (Oh, she called HER rude!). I was listening, and could not believe what this so called professional person was saying. My client then called the corporate office, and INDEED HER CARD IS ON FILE. I am witness to this. I heard what they said. The pharmacist lied to her, and said if she came to the pharmacy, they would put her card on file. I went to pick up her meds, paid with her card, but they still refused to put her card on file. They claimed it didn"t "go through". Then the kind assistant, (who was trying to help), asked this rude, unprofessional pharmacist how to get my friend's card on file, and she, (the pharmacist), gave a cockamamie reason: that she had to have prescriptions there for months, before my friend can have them delivered to her. That is a LIE. Why did the pharmacist lie?????? What the pharmacist was doing, and probably has pulled this before, is against pharmacy LAW. I am urging my friend to not only file a complaint, but to go further than that, through disabled rights and elder abuse channels, not only has this "pharmacist" violated pharmacy laws, she has psychologically abused a sick elderly person. We are going to stop this level of abuse
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October 2023 by w w.
Mario and Oscar were really helpful though, unfortunately, I already have to update this review about the overall experience as pertains to others. After this store closed, I called the 24-hour Robertson store to ask about my first order ever, which I had just placed here. I had to call there, since the Robertson store was still open. The supervisor there refused to answer my question. She also refused to confirm the toll free number I read, as one of 2 numbers on the store's site, as I asked if I should call there instead about my first online order, after her refusal. Then she deliberately hung up on me. I called the toll free number, asked my question and confirmed my order. The email I had been told, at this store, that I was going to receive to let me know to pick up my order here never arrived. However, the delivery date has passed. I called the toll free number again. Tim said my order was automatically canceled, since apparently I am not allowed to use their site (or app) to order this item it to be delivered to the store. However, the app, store and everyone at Walgreens said I could, processed the order this way and confirmed the order that way. I received no notification, as I kept checking the site and my email, that my order had been canceled automatically by Walgreens. I still have NEVER received an email notifying me that the original CHARGE to my credit card has been reimbursed either. I had to call the toll free number and start all over again. Tim said the online promo code I had used had expired so, after spending about over 3 hours altogether earlier listening to rude staff at other locations and not accurate answers, except at this store, in order to buy 1 item, I also had to pay more for it to now to be estimated to take twice as long for it to arrive. I still haven't received any notification it has shipped so I still don't know if it is ever going to arrive. I don't consider this store, especially, as in error. However, I don't think this should be the experience trying to buy 1 item that would ordinarily cost about $40 once in a blue moon at Walgreens.
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February 2023 by dari s.
why oh why isn't there a ZERO stars rating when you need one? i can't tell you the number of times this pharmacy has screwed up. on one medication, i asked if there were any specific instructions and they were too busy to let me know anything. after waiting some 20 minutes to speak to the pharmacist, i left. i found out when i went to refill it at another pirvately owned pharmacy, that it couldn't be taken with my vitamins or any dairy or it would be ineffective. the pharmacist there was floored when i told her that i hadn't been told these specific instructions that went with this medication when i first got it. it was right on their bottle of pills...but not on walgreens'. just one of the many reasons no one should be going to this walgreens. not to mention that they act like they are doing you a big favor. it's incredibly poorly managed. since my career was spent managing a chain of 176 stores in 17 states...it's unfathomable to me, that this incompetence is allowed to continue. i'm partly to blame for not taking the time to move to a smaller family owned pharmacy. mccarthy drugs..see you soon.
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December 2022 by Richard W.
My first time to stop by at this branch. And I did not get to the right entrance in the first place. I guess they changed the entrance to other side for safety and protection. The entrance is not on Pico Blvd, but on Lincoln instead.Maybe due to Christmas season and understaff, or maybe the parking lot is just too small, the store is not crowded and some of the shelves are empty especially popular items in pharmacy and on sale isle.2 cashiers are working hard efficiently to help people check out sooner and they are very friendly and nice. This Walgreens is small, yet with technology display that impresses me a lot. Rather than open and close the door, you know what's inside. This is like what I have seen in Korean subway station where people can simply tap and order to be delivered home before they board the train.It is still clean, quiet and safe to visit. The sign is not too strong or clear like other branches. Maybe this is intended to be a community oriented store?I do hope they fill the stock soon so people can get what they come here for. And again, this
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December 2022 by Helena M.
I like this Walgreens because they always have a lot of things available that I need. Food, cleaning supplies, brand name hair and makeup supplies. IThe service is good too. The staff is always rather friendly when I'm there. Often times it's much easier to go there as opposed to the express Targets during high traffic times.
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November 2022 by Amanda B.
The staff is very friendly and helpful. I appreciate their kindness and patience. They are very accommodating and the store has a great selection of products with good sales, so it's nice to walk around if you need to wait.
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September 2022 by Ivan R.
Friendly staff and helpful. The outside of this place is a different stories. Few zombies (homeless addicts) running around at night and blocking the entry way most of the time.
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March 2022 by Victoria O.
This 5 star is for the FABULOUS urgent care (maybe it has its own Yelp entry) but the store itself seemed just fine. Jennifer Tran is an NP and she is fantastic. Would come again. Easy parking unlike the one on Colorado.
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December 2021 by Stephanie E.
Not surprised to see how many one star reviews there are because of the pharmacy. Each time I visit, I notice how low energy and s-l-o-w everyone is when dealing with customers, but having a grand old time and laughing when talking amongst themselves in the back. Then I got my vaccine administered by the self proclaimed "pharmacist-in-charge" and immediately understood - I've never seen a professional look so sleepy and lackadaisical, not to mention completely disinterested in diffusing my concerns (they pretty much forgot about me as I watched other people who arrived after me, get vaccinated before me). Customer service mentality comes from the top down. I get that this pharmacy may deal with high volume and all kinds of difficult characters, but overall, people will be more sympathetic to your workload if you actually act like you give a s****
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November 2021 by Bill L.
Their web page and Google claimed that you could walk in for a Covid booster, no appointment necessary. I immediately went in and was given a run around and told I needed an appointment. I explained that the website and Google info just ten minutes prior had claimed that an appointment wasn't necessary but the lady working at the pharmacy desk was very "so what?" about that. There was absolutely no one waiting for a shot and the Google info had been updated six minutes prior to my arriving. I told them they should keep their info accurate and she bluntly told me to "call corporate". I called corporate and couldn't speak to a live human being. This store is clean, well-stocked and has some friendly employees but parking is awful and as has been noted before, the pharmacy is full of people who seem to take delight in brushing you off or making you wait.
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October 2021 by Eva W.
Th 'This pharmacy has very rude uncaring people. They are short staffed and make people just stand around and Waite....Does not matter if a person is disabled or old. Since they started to do vaccinations the people who come to pick up medication come last and if you complain they will want to teach you lesson in how you should behave.
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October 2021 by Kiona V.
5 stars for the super high tech beverage fridges that display digital menus. They only appear when someone is walking by, otherwise the screens hibernate or display banner ads. I've never seen anything like this in any convenience stores. Walgreens is ahead of the curve. Not sure if the company plans to roll this out to the rest of the branches or this branch just gets special treatment.
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October 2021 by Serghei I.
Usually I don't write reviews, but I waste so much time every time I have to stay in line in there it's getting ridiculous. I wouldn't go here if it wasn't the closest pharmacy to my home. Actually, I might drive to other pharmacies on Lincoln from now on. I don't know how they train their personnel, but every time I shop here the line at the check out is long and it's always only one cashier. Even though you can see that they have enough staff. Very disappointing
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August 2021 by Tata R.
Don't bother coming here as a walk in to try to get a Covid vaccine, they won't take you even when they have a ton of no shows. They are literally sitting on the vaccine, that's not being utilized and they won't give you the vaccine. Went to rite-aid on wilshire/19th, no issues, got the vaccine. This Walgreens is not helpful at all, lazy pharmacy staff. AVOID!
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May 2021 by Errol J.
I visited Walgreens they are in Santa Monica be living here for 30 years Walgreens isn't that old on this block but the people inside are so wonderful and there was a lady by the name of Deborah that really helped and was knowledgeable and I just like to mention her name