-
February 2024 by Georg J.
A well stocked main-stream supermarket in a neighborhood filled with high-end speciality food retailers. There is ample parking and it really is the only place around where you can buy supermarket basics at reasonable prices. From the security guard to cashiers, the entire team is really unfriendly. It seems as if they are all overworked and exhausted. When an entire store is like this, one has to consider that the problem is very likely to be a result of poor corporate policy and store management. I actually feel badly for the folks working at this store.
-
December 2023 by Gevorg H.
rude and negligent attitude towards the buyer, starting from the employees and the manager, including the toilet not working, they answer the request rudely and deceive at the checkout, be vigilant
-
November 2023 by S M.
I've been going to this Vons for year's and recently had a good experience with Christina who introduced me to the Vons app, and the Weds and Friday specials - which I usually never paid attention to. I have the Pavillions app, and thought it was the same for Vons. Christina explained the app and how it works and I really appreciate the extra time and quality of her service. Date: 11/02/23 @ 7:26pm. Ref: 332602419000.
-
October 2023 by Keesha S.
The absolute worst workers. Poor quality customer service. I went to the hot food deli on my lunch break and waited so long for someone to assist. I could see one of the staff and manager in the back peeking out at me waiting. They never came out and I ran out of time and had to leave. So unprofessional. Its a wonder they're still open.
-
September 2023 by Neil F.
This Vons is a disgrace. - At least 10-20% of their produce is rotten or near rotten. - Their ice cream freezer is consistently broken yet they continue to knowingly sell expired ice cream that has repeatedly caused food poisoning. - Their security is unresponsive to naked homeless people INSIDE the store. - Their security is unresponsive to panhandlers, and buskers 20 feet from the front doors who have full-on setups with amplification in the parking lot blocking cars. - Their security is unresponsive to junkies 20 feet from the front doors shooting up in front of kids. I have reported each and every one of these incidents to employees and management, who do absolutely nothing. The freezer problem has been an issue for over a year. The management needs to be fired. The Vons should be reported to the health department or shut down.
-
September 2023 by Charlotte K.
Spending the weekend at the beach was so satisfying and even more having a grocery store close by. I can say that the food from the deli/hot foods section was delicious and the woman that helped us with a long braid under her hat made the experience a good one. However the the employees at hat worked at Starbucks and the large, bald guy that checked us out were impersonal, awkward, and rude.
-
September 2023 by T W.
Cheating customers. I bought a 5.29 pound pack of chicken breasts and under the meat was a sealed bladder of water weighing 1.8 pounds. I paid 2.49 a pound for a bladder of water. I reportrd thrm to weights and measures a Los angeles government agency. The offered to replace the water with an equal weight of chicken. They are knowingly cheating customers.
-
September 2023 by Ricky P.
It's ok. The location is ok. Parking is a little tight. The store is somewhat small for a Vons, but well organized. The people working seemed to be polite and helpful. Just wish it had a wider variety of grocery options.
-
July 2023 by James M.
Elder Abuse Why are there only two line open that are backed up like crazy. Everyone in this line is over the age of 40 the cashier is over the age of 40. Something is wrong here
-
July 2023 by Dino Z.
The food in deli is old, never they have anything, always always there's only 1 person and truly the worst mojo.potatoes , people are fine, no help
-
June 2023 by Brenna P.
Wow. I'm new to the neighborhood and thought I'd give Von's a try because of the great coupons they send for new residents. It wasn't worth it. Every employee in this store could care less that they're there. From the huffs and puffs I received in the aisle from an antsy personal/drive up & go shopper, to the guy stocking the chicken and the guy stocking chips complaining that they "don't get paid enough to care" that someone spilled milk all over the chip shelf and just continued stocking on top of it, to the cashier who made it clear it was beneath her to be friendly or even acknowledge my existence shy of scanning my items. I won't be returning as it's evident that customers are problematic and an absolute nuisance here. The store manager has a lot of work ahead of them. I will say, I'm okay with the one star because at least the guys in Starbucks were great. Find more people like them.
-
April 2023 by Madeleine H.
I shop at the Santa Monica Vons every week. I like the store brand and everything is pretty good. The produce usually is fresh and well priced. The people are very nice and the baggers work very hard. But this week, there was an incident that was sad and shocking. Today I witnessed a guy with arms full of food leaving quickly from Vons on 14th and Wilshire. The Security guard (a female) said, "excuse me", toward him but that just made him move faster and then he was gone. What can we do? I know there are not enough Police Officers and these are small crimes that will never be prosecuted. Perhaps, it would be good to keep track of these events to know how pervasive it is. This is crime, just not counted or punished. Perhaps it is time for armed guards at the grocery store? Or cameras in the doorways of the store? This is costing everyone, except the criminals, money. The stores pass the cost on to the customers and poor people do not have money to waste during these inflationary times. Madi Hertz Santa Monica
-
April 2023 by Mark B.
I get it, the availability for competent labor is limited at this time. You're kind of stuck with lazy Gen-Z that has no drive or ambition in life. Is it difficult for the cashier to greet you and say hello? I guess it's typical with this new generation that was raised on social media to have zero social skills. Just replace your cashiers with robots. I'm sure you can program a robot to do a simple task as to say hello, how's your day. Bagging..... can I just do it myself? Threw a two litter on top of the crackers and cookies. Common sense?? Maybe not. Laid the cleaning products on their side in the bag and leaked all over the food. Common sense? Maybe not. I'm going to help you out so you can narrow down lazy, incompetent, social anxiety employees that have zero social skills / common sense. 04.14.23 at 15:03 in the afternoon, check out station 1. You can replace both of them with an automated checkout. Save the overhead World is doomed.
-
March 2023 by Labri M.
They went above and beyond to help me find a certain soup. I really appreciate their service in the deli section today.
-
March 2023 by Al L.
The restroom at this location is appalling! It's usually dirty and smelly, but last time was particularly bad. I'm talking pubic hairs on the sink, floor and walls smeared with human feces, just nauseating. Imagine buying food after attempting to use that filthy restroom? I couldn't, I had to leave. It was so gross, that I could not concentrate on dinner any longer. I know most stores and understaffed, and associated overworked and underpaid, but this is a health issue. You guys are selling food items for Christ' sake!