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December 2023 by Jackie H.
Purchased my first Mercedes this past weekend and I have nothing but good things to say about the service! I provided my non-negotiables list and at first they didn't have a car at the dealership that fit all the criteria. Reza was able to find one at a nearby dealership and had it delivered same day. Everything from sales to finance went smoothly. I'm very happy with my new car
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December 2023 by Robin D.
Just bought a car with Saad who was wonderful. Very knowledgeable, patient, kind and helpful. I would highly recommend this dealership - Marc in finance and Yuri were excellent. Never felt like anyone gave me the hard sell and it was a great experience. Highly recommend you buy your Mercedes here!
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December 2023 by Ashley S.
Just got a new Car thank you Soooo Much ((( SAAD ))) Great customer Service Amazing Folks over their will def work with you
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December 2023 by Hunter M.
I really love Mercedes and I love my car. I've had multiple and after many years I have to say- the sales manger Navid was extremely unprofessional toward me. After years of being a loyal customer I will not return to Simonson for my next auto purchase.
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December 2023 by Shehla M.
Woke up yesterday morning not knowing my husband was up to a surprise for me and the kids!By the afternoon, we decided to go out for lunch and suddenly I was informed he had been out and about to get me a very gracious,beautiful gift.Of course, being the numbers girl that I am, I had a lot of questions, and our sales associate Reza answered all of them. In detail, of course!My husband was very impressed with his vigilance in getting him the right deal for the car he wanted to snag for his extra picky wife. - That's me of course!When I finally agreed, Reza went out of his way to prep and prepare for our evening pickup. By prep and prepare I mean all out, fully detailed, glistening, red bow, and tag with my name on it type of deal. It was so, so, SO SPECIAL!!!My kids and I are super attached to items and since I was trading in my old SUV for a new model we were extremely emotional, but Reza made our process smooth and positive. He brought the excitement right back, every time we had a "moment."Luckily it was an older model for a duplicate new one but listen, change is difficult. What a blessing to have an associate like him, who really cares for his clients and takes care of them very well, from start to finish.I cannot recommend him enough! If you're planning a special surprise for someone and a Mercedes is the gift, I highly suggest contacting Reza and working with him! He knows exactly what to do!Oh, and the location itself is hard to miss Yelpers, with some stunners parked inside. Definitely wander in, if only for a browse even. Wonderful customer service, and a great deal of variety to choose from.We will definitely return!Thanks to Reza and the kind service of Tamur, assets to this dealership indeed!Here's to memorable moments, and impeccable customer service all the way!Cheers Yelpers xx
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December 2023 by S S.
I had a fantastic experience at W.I. Simonson. From the moment you walk in, everyone was helpful and professional. Reza Abniki was the salesperson I dealt with. Reza was extremely helpful and honest with me. He went above and beyond in helping me. I highly recommend him. Sohail S.
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December 2023 by Sara S.
I purchased my 4th car with Reza Abniki he is amazing and helpful to get you a car and the process was very smooth Marc finance manager is amazing make it so easy for us to buy our Mercedes thank you for everything.
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December 2023 by Tariq A.
Having received glowing recommendations from a friend about Reza at Mercedes Benz Wi Simonson in Santa Monica, I decided to visit on Saturday for a lease buyout. I must express my absolute delight with the exceptional experience I had with Reza.His professionalism, extensive knowledge, and unwavering dedication truly elevated the car-buying process, turning it into a seamless and enjoyable endeavor. Reza's meticulous attention to detail and his unparalleled commitment to customer satisfaction set him apart in a league of his own. Working with him was a refreshing departure from my previous experiences, and I am exceptionally satisfied with my car purchase.Also, please extend my appreciation to Reza for the unexpected and delicious lunch he provided while I waited on paperwork. It added a delightful touch to the overall experience.I wholeheartedly recommend Reza to anyone in search of an exceptional and personalized car-buying experience. So very grateful for his efforts.Thank you, Reza, and until next time!
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November 2023 by Mahgol M.
I definitely recommend W.I.Simonson because of their great services . I had a deal month ago and Shawn Farahmad with his years of knowledge helped me out to get approved . Shawn and Ali are really nice and help in all process of purchasing . So if you are going to make a comfortable and safe purchase, I recommend W.I.simonson mercedez .
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November 2023 by Luke Ma
I recently had the pleasure of purchasing a Mercedes from WI Simonson, and I must say it was a truly outstanding experience from start to finish. From my initial online inquiry to the moment the keys were handed over, every step of the process was handled with the utmost professionalism and attention to detail.Upon my online inquiry, Sales Representative Seven promptly connected with me and provided me with all the detailed information I needed. His responsiveness and knowledge were impressive, making the initial stages of the purchase seamless and efficient.When I arrived on-site, Seven was unfortunately unavailable, but he went above and beyond by arranging for Lina, another representative, to assist me. Lina dedicated a considerable amount of time ensuring I had all the information required, from an informative test drive to a detailed demonstration of the car's features. Her commitment to excellence made the entire process enjoyable and stress-free.Finance Manager Marc was equally efficient and thorough in preparing the necessary documentation. Impressively, all documents were sent to me in advance, allowing me ample time to review and understand the terms before visiting the dealership. This level of transparency and foresight speaks volumes about WI Simonson's commitment to customer satisfaction.One notable aspect of WI Simonson is their consistent service standard. Every individual I encountered, from Seven and Lina to Marc and beyond, exuded professionalism, politeness, and evident expertise. Their well-trained team reflects a dealership that takes pride in delivering an unparalleled customer experience.The transparency in pricing deserves special mention, as there were no hidden fees beyond the listed price. WI Simonson's commitment to honesty and integrity in their dealings further solidified my trust in the dealership.In addition to the exemplary service received during the purchase, WI Simonson went the extra mile by efficiently arranging the shipping of the car to my residence in a different state. This level of dedication and customer-centric approach truly sets WI Simonson apart in the automotive industry.In conclusion, I wholeheartedly recommend WI Simonson to anyone in search of a Mercedes dealership that consistently exceeds expectations. Thank you, Seven, Lina, Marc, and the entire WI Simonson team, for making my car-buying experience truly exceptional!
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November 2023 by geo bierde
Customer service was horrible. I waited over an hour in the lobby until someone came and helped me. Toward the end of negotiation, they ended up raising my price. After purchasing the vehicle, nobody came outside to help me configure my car. They basically handed me the keys and said figure it out. Customer service is not good.
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November 2023 by Yamin Albarbarawi
If I could give them less than a 1 star I would. Nobody here knows what they’re doing. Every sales men I talked to has no clue about a question I asked and says they have to talk to the manager, come time to talk to the manager Cliff he thinks he’s famous and doesn’t get back to you when he says he would. We came to an agreement on a car he didn’t even want to negotiate and we called it a done deal and all we had to wait for was his call back of course. He called back saying the car got sold after I already did all the arrangements and everything absolutely worst experience I’ve had with a dealership so far. Cliff has no professionalism what so ever.
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November 2023 by Stephanie Salgado
My husband and I made an out-of-state vehicle purchase. We worked with Farid, who was very kind and quick to respond during the entire process. If he didn’t know something he was quick to get an answer for us. When picking up the vehicle he was very thorough and made sure we had everything we needed, even little things like an adapter for my phone. We are enjoying our vehicle and appreciate Farid’s time and care.
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November 2023 by Seth B.
Had an absolutely fantastic experience here Lina, my sales lady was super knowledgeable about the vehicle. I got walked through, setting it up and took care of all of the paperwork quickly... Could not recommend any place or a sales person higher thank you again for taking care of my automotive needs.
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October 2023 by Khadija Allen
I am only giving 5 stars because of the treatment, information, and thorough experience I received this past weekend.I was searching for a vehicle online from home and saw exactly what I needed which turned into what I wanted. I submitted all my information in the early afternoon then received a message later that evening that there was good news. I came in and test drove the vehicle and was impressed. The internet sales manager and the finance manager were very informative, tenacious, and showed so much compassion after the week I've had. They not only wanted my business but they wanted to make sure I walked away with the best options and package for my CPO vehicle. I am thankful for them and my full experience. Everyone I encountered while there was very warm, pleasant, helpful, and had a great attitude. Thank you all!
