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March 2024 by Shane Athanasourelis
Ordered on Amazon on 3-12. It’s 3-22 and not even UPS has received the item to be shipped yet.
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March 2024 by Shane A.
Almost been two weeks since I ordered a product through them on Amazon and UPS still hasn't received anything. Sketchy company , beware .
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February 2024 by Leejwen W.
Bought a large order from them and didn't receive them after 40 days. They kept lying to me the delivery date and now they won't reply my email and message any
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January 2024 by Joe C.
I purchased a soundbar system online from Video & Audio Center for what appeared to be a great price due to an inventory close out. The order was processed and I received tracking info. The order showed it was never picked up by the carrier yet a few days later I received an email saying my order was returned to the company by the carrier due to damage. They cancelled my order and refunded my money siting no additional inventory available. However, the item was still available on their website, albeit at a significantly higher price. Support team said someone would look into it for me and claimed no pricing mistakes were identified but stopped replying to my emails. 3 weeks later I was finally able to get ahold of someone on the phone but got no further information and was told a support manager would contact me. That never happened. After the initial call, the item finally showed out of stock online though. A few things just didn't add about this situation between the carrier never showing pickup, the price changes, and the lack of transparency and response from support. It all left a very bad taste in my mouth from this company.
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January 2024 by Judy Priest
I would have given them five stars but I had a UPS shipping issue. My experience working with this company was very good. I called about a unique color bezel for a Samsung Frame TV and spoke with Adrien. They had it in stock when no one else did. Adrien was responsive and sent the item by UPS with a tracking number. When it didn't arrive in 5 days, I called and he traced the package and it was MIA. So he quickly sent another one and it arrived in perfect condition in 2 days. He followed up to make sure that it arrived and that I was happy. Excellent service!
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December 2023 by Mike McCormick
Helpful and great service. Glad to shop here again
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November 2023 by N W
Rude and unhelpful. Weird in there and didn’t have anything useful.
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November 2023 by Sean G.
I got sent a television that was broken. I was working out of state when the package arrived. The staff at Visual & Audio Center said that they have a 30 day policy. Being in the military, I was unable to unbox between the 30 day policy. The television was almost $2,000 and now one of my family members will not have their Christmas present. All I asked for was a replacement and they have no heart to understand that I was on the military base when it was delivered. Now they won't replace the item. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY. They do not care about their customers to replace something they sent broken. I will make sure i will call them Out on every single platform until it's rectified. If you want a place to get the same television I recommend Costco!! I will not stop adding reviews until they fix the issue!!!!!
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October 2023 by Ashley Sundquist
Highly recommend. We purchased two TVs and several speakers with help with Sayid from Video & Audio Center on Wilshire Boulevard. Sayid was such a knowledgeable salesperson who has extensive expertise on TVs and sound systems. We're grateful to have purchased locally. Sayid even came out to my car to help me with returning something - their customer service is unmatched!
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September 2023 by Josh L.
I ordered a TV from them. They sent the wrong thing. I ordered a replacement TV and it arrived damaged. Now I have to try to figure out how to repackage the thing before they will refund me. The carrier they use Pilot Freight is horrendous, so just because it ships next day don't expect it to arrive any time soon, nor in 1 piece.
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June 2023 by Emmett Reiner
Awful awful awful customer service. Hangs up on you for asking questions. Labor rates 2x anyone else in the city.
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June 2023 by christopher vasquez
I bought a TV from them through Walmart Marketplace. My TV box came damaged and some slight scratches on the screen that wouldn't buffer out.However the return and refund process for the TV was really great! I live in VA and, after approval of RMA, they schedule Pilot to pick it up.I got a refund in a decent amount of time considering I live across the country!
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March 2023 by Saloumeh Rahimi
Extremely bad service. The employees are not helpful what so ever. They just want to sell and make their commission. If you ask them a question they refer you to the company that the tv is made from.They can’t backup their product.Best Buy has better prices with much better customer service.
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February 2023 by Kourosh T.
SAEED THE MANAGER WAS GREAT!I had a great a experience with them and bought multiple items with the help of Saeed the manager there. He was super helpful, gave me a great price for all of them and resolved any issues that came up. I will buy whatever electronics I need from them.
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December 2022 by David Martin
Been waiting 4+ weeks for a Soundbar I ordered via Walmart. Poor Communication skills and unable to tell me why it hasn't even left their warehouse yet. Very frustrating.
