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March 2024 by Adrienne Rossi
For me, the best feature of this hotel is its location. It is a stone's throw to the beach, Santa Monica Pier, shopping, and Venice Beach. Beach bikes are available for use. The restaurant has approachable food and an excellent waitstaff.
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March 2024 by Stephen Kramer
We were surprised with some protestors that made an attempt to be as disruptive and damaging as possible, however, this pushed the staff to go above and beyond with the care of their guests. They were exceptional in working around these individuals and providing all we need for our stay. It's a shame they were forced into dealing with people such as this, but extremely satisfied with the professionalism of the management, valet, front desk, and entire team.
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February 2024 by Jonathan H
Nice main hotel area with attractive pool. Great location. Rooms pretty good, bathrooms more 4 star than 5 star. Seemed expensive.
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February 2024 by Owen C
Lovely room, partially blocked views of the sea from higher floors. But there main view is a parking lot, which isn’t great.Staff were friendly. Valet parking is good service, but super expensive at $60/night. They also whack a ‘resort fee’ of $20pppn onto the final bill, which is compulsory, so should really just be part of the room rate.Rooms: Good size room, ok view.Nearby activities: Can easily walk to the beach and pier. Santa Monica Place also within easy walking distance. And there is a nice park with playground on the way.Recommend Sweet Maple for breakfast.
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February 2024 by Elias Saif
One of the best hotels to saty if you are in Santa Monica. Everything is neat and clean.
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December 2023 by Christina Camardella
The issues started right when we arrived. I pulled up to valet and needed a minute to decide what was coming into the hotel with me. I had been traveling all week for work and our stay at the Viceroy was meant to be a little luxury the last night before heading home. Before I had even put the car in park the bellhop was in the trunk grabbing bags despite that I asked for him to give me a moment. When I told him I was only bringing in an overnight bag and could get it myself he got an attitude. It was very clear he only raced to my trunk for a tip, not because they were aiming for fast service. The same bellman gave me an attitude for the duration of our time at the hotel, which was especially galling because parking is $60 a night. Also, throughout our stay there were approximately 4-6 people in security uniforms standing around chatting and blocking the entrance to the hotel. That’s in addition to the others that were in the parking lot and the security hut. While they were perfectly nice people, I do not understand the need for having this much security on the property at a given time. This might explain why this hotel is so exorbitantly overpriced.Upon checking in, we were told we were “upgraded” to a partial ocean view room. We got to the room and the heat was pumping and the room had an horrible, dusty odor. We both started having a bad allergy attack. The windows and sliders were FILTHY - like they had never been cleaned. You could clearly hear blaring music, cars, trucks and motorcycles loudly passing on the main road outside. This was NOT an “upgrade” and makes zero sense considering that the hotel was completely empty. It was a Friday night and there must’ve been less than a dozen rooms occupied.We asked to be moved back to our original room facing the back of the hotel which was more of an ordeal than it should have been. Our original room was not as dusty or stifling but, the rooms in this hotel are not as advertised. The beds are stiff and uncomfortable and the drapes and rugs are dated.That evening, we tried to watch TV and kept getting an error messages that the TV was not connected to the internet. We really wanted to watch a movie so I called the front desk. They said they would send up someone from engineering. The person who arrived was perfectly nice but didn’t know the first thing about tech or connecting the TV to the internet. They said they would have to “call the company” and that this has been happening in many rooms in the hotel. I asked if there was any chance it would be fixed tonight and he said no. I told the front desk the next day that someone from engineering came to look at our TV the evening before but was unable to fix it, and he shrugged and with no apology.” I would bet the TV in Room 419 remains broken for months.A hotel being clean and comfortable is most important to me, but at almost $600 a night I also expect to be (at a minimum) treated like a customer and not an annoyance. With the exception of the lovely woman in the Cafe, the Viceroy Santa Monica fell short on all markers.Earlier in the week I stayed in a hotel two blocks away for half the price (for work) that was cleaner, more comfortable, and had a more helpful and accomodating staff. This was my first and last time staying at a Viceroy hotel. Do yourself a favor and stay somewhere else.
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December 2023 by M P
After a less than pleasant experience at a nearby hotel, my sister and I decided to try our luck at the Viceroy Santa Monica, and what a wonderful decision it turned out to be! From the moment we stepped in, the ambiance and the service were top-notch.Our check-in was handled by Laura, who was an absolute gem. Not only did she help us capitalize on a fantastic cyber flash sale, but she also greeted us with champagne, which was the perfect touch to start our stay. Laura's warmth and hospitality didn't stop there; she kindly upgraded our room to one with two queen beds, making our stay even more comfortable. Laura definitely went above and beyond for us!The rooms at the Viceroy are a dream - modern, well-maintained, and impeccably clean. The spacious bathrooms and comfortable beds added to the luxurious feel of our stay. Kudos to the cleaning staff for maintaining such high standards daily; their attention to detail did not go unnoticed.Dining at the hotel's restaurant for breakfast was another highlight of our stay. The food was excellent, with a wide variety of choices and flavors that catered to every palate. The staff was friendly and attentive, ensuring a delightful dining experience.One of the best parts of the Viceroy is its outdoor sitting area and pool. It provided a perfect setting for relaxation and enjoying the beautiful Santa Monica weather. Additionally, the hotel's location is unbeatable - just a short walk to the beach and the iconic Santa Monica Pier, making it convenient for exploring the area.Rooms: Rooms actually match the photos and have been updated recentlyWalkability: Great location to walk to the beach and shoppingFood & drinks: Great restaurant and bar at this hotel
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November 2023 by Vicky V
Love my stay this time around at Viceroy Santa Monica. I have previously stayed at Viceroy in Beverly Hills and they are never a disappointment.They have just the best service. They are really nice and helpful. The environment is clean and smells amazing.Rooms were clean and quiet.Food was fresh and delicious and it's location it near beach and many restaurants around.Highly recommend ??Safety: Not visible homeless around which it was amazing.No unnecessary noise from outsideFelt quite secure around the area and in hotel.Walkability: Everything is nearNoteworthy details: Service and StaffAbility to check out at 2pm
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November 2023 by Sherri Scott-Hunter
We stayed for two nights. We loved our ocean view. The room was clean. The shower water pressure was nice. The menu was a bit higher priced then I expected. The hotel remodel is beautiful. I adore the green tile in lobby restroom. the fireplaces are such a bonus on patio. the staff was extremely helpful. We had a weird noise all night in room 508( like appliance clicking) ( I recorded and played for front desk), they moved us to 710. We had a noisy neighbor next to 710. Staff again was helpful. Valet parking is 55 a night, again higher than expected. The proximity to beach is a plus. We walked to beach daily in minutes. We brought our own beach chairs. A wonderful stay overall. The beach won over the lost hours of sleep.
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November 2023 by Méryl Testé
Tout était parfait !Superbe accueil, nous avions précisé que c'était notre lune de miel et ils ont eu une belle attention !Accueil et contact très sympa, chambre magnifique avec très belle vue, nous avons testé le restaurant pour dîner, délicieux. L'hôtel est également très bien situé. Nous avons passé un excellent moment et nous recommandons vivement le Viceroy Hôtel !
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October 2023 by Kerry Fraser
A beautifully appointed hotel with a gorgeous pool/bar/restaurant area decorated in a chic Cali vibe a few steps from the beach. What really stands out is the service — the staff here are incredible! Borrow a beach bike to cruise the strand!
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October 2023 by Melissa D.
Súper chic hotel with great amenities and food! Must stay if you are in the area. Will definitely be back!
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October 2023 by Jamie Fitzgerald
My wife and I currently are staying at the Viceroy. Our first 24 hours here has been the exact opposite of what we expected. Loud music was played outside of our room until 10pm. There are no coffee makers in the rooms. We booked the room for 3 nights at $433 through expedia. After looking at our account this morning we noticed that the total charge somehow exceeded $2100. There are so many additional fees. We attempted to call room service with no answer and no call back all morning. We are unsure as to how this hotel achieved a 4 star rating. Not recommended what-so-ever!Jeremy & Tamara Fitzgerald
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October 2023 by Stephanie M.
Feels like it's been forever and more since I last visited Santa Monica since the pandemic and prior to, but Viceroy is such a great location for brunch and just relaxing without worry. Alfred helped take care of my order and always checked in between other servers who would stop by to drop off food or my drinks. Also my first time have something different from a cheese board but their Mediterranean items were amazing. Stuffed grape leaves with not too soft fillings and the right level of sourness, and the hummus with pita bread actually paired super well with the green olives. The overall vibe is chill, there's no rush to go anywhere and parking is complimentary, how can it be any better for a long awaited visit. Will be going back for brunch with friends and family again.
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October 2023 by Aaron Potter
Wonderful hotel with a great staff. We loved the room and all of it's nice linens, cleanliness, privacy and decor. All of the food and drinks we had here we're wonderful. We rented a cabana and watched football on Sunday. Walking to everything was a breeze. We enjoyed a few other places further out as well, very easy to take a ride to and from here. Shopping nearby was amazing.