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April 2024 by Jonathan Burke
Friendly, informed and helpful staff. They're the best!!!
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March 2024 by Lisajo McGee
Nobody greeted me, plenty of employees. I was looking for something specific, guy at the counter had his face buried in his phone, two of the female employees were in the very back doing something. Then when I did get up to the front I tried to use my rewards and my phone number didn't come up. Hence why I never go into your store. I'll stick with PetSmart. The manager should be monitoring the cameras to see what the employees are doing absolutely nothing that's what they're doing nothing!
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March 2024 by Nicole Bird
Huge shoutout to Yas who helped me find the best product for my dog and listened to the pet owner situation I was experiencing! Great customer service is always so appreciated!
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March 2024 by Andrew Landau
Friendly staff and great variety of items for dogs.
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February 2024 by Craig Rogers
Staff was helpful and friendly. They have what I was looking for. Two-star knock for the lack of parking. Pay lot behind building, but it's usually full and it's not free. Street parking is hit or miss.
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January 2024 by Lania Bettin
Great all items ready to pay for at the register easy peasy thanks
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December 2023 by TJ Ramini
All the staff here are just lovely. Kind, considerate, polite, knowledgeable, just excellent. Thank you so very much.
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November 2023 by Millie Christie
Love it here - the sales associates are all so helpful - please give them a raise
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October 2023 by Lori geffner
Please visit this wonderful store. The staff led by store manager Gabriel are so helpful and amazing. Rebecca and Jessica were so knowledgeable about kitten foods and what I needed. Gabriel is fantastic and really helped me, too. I can’t forget about Crystal…she was so sweet and again…incredibly helpful. I will be back every week to get what I need for my household of animals. Thank you to the staff!!!
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October 2023 by James Bassett
Unleashed is a boutique sized Pet Co. They carry most of the items we need every week. The staff is exceptionally helpful and the store managers have been top-notch. They consistently go above and beyond to help. We go virtually every week.
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September 2023 by laura
Adriana is so helpful. She is a pleasure to see at Unleashed. The store is always clean and tidy, too.My preferred pet store!
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September 2023 by Sam P
DO NOT WASH YOUR DOG HERE. Unless you like ER vet visits. We brought our dog for a wash Sunday. He started seeming sick Monday, by Thursday we had to take him to the ER vet because he had open wounds all over his body. The vet said it was most likely from the recent wash and dirty equipment. When we got there the workers told us they had just cleaned everything.
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July 2023 by Missy E.
First off, I spend at least two $200-$300 a month at Petco, buying my dogs, food, toys, and chews. Also, I am a Petco Vital Care member, and spend an additional $20 or $30 a month on the membership! Never in my life have I had a worse experience dealing with Petco/unleashed store employee's! The store manager Gabriel, is literally the rudest, nastiest, and most insulting unprofessional boy I have ever come in contact with in a store! A few days ago, placed a curbside order on the Petco app from my phone, and the app was having issues. I have a sprained ankle, and needed to do a curbside pick up, so I didn't have to find parking and walk to the store to get my dogs HEAVY frozen food and carry it back to my car. Curbside pick up is an option you can choose on the Petco app, therefore, I was using it. As I continued to try to finalize my order for my dogs food, I kept getting a notification that the Wilshire and 14th St., Santa Monica store in California, that I was ordering from, did not have enough of the food in stock, so it wouldn't take my payment. I called the store directly and spoke to one of the sales people by the name of VERONICA. I asked Veronica if they had the food in stock and she confirmed that they did. I told her I would go the store to do a curbside pick up, and she concurred. When I pulled up to the store, I called them directly from my car, and I told them that I was sitting in front of the store, and the app wasn't properly working, but because my ankle is sprained, and there was absolutely no parking in the area. Could they please come out to my car, preview the dysfunctional app on my phone, take my credit card, and bring me the food. VERONICA rudely said "no we cannot do that" She said "sorry, but you need to park and come into the storeI told her I have a sprained ankle and there is no parking and could they please accommodate me since I was trying to order a curb side pick up. Her response was "no you need to come into the store and speak to our manager, Gabriel" yes, I was flustered because it's not my fault that the app wasn't working properly, and I felt they should've been accommodating, especially since I had a sprained ankle! the store representatives are supposed to be helpful and accommodating. Instead, i had to walk the store to get my order when I specifically told them that I had a sprained ankle, and it was difficult for me to walk! I requested that they come to the car and I'd hand them my credit card since the app wasn't working. Veronica, a sales person at the store told me she would not accommodate me. When I entered the store, I was accused of being rude to Veronica, by the manager Gabriel. This was not true. I was direct, not rude. Gabriel was rude and accusatory! I asked him if he would honor the discount that I deserved, since I was trying to order online curbside, and he flat out refused! He said "no! I will not, and it's not my problem" I couldn't believe how nasty, and difficult he was l being! He acted like he couldn't understand why at that point, I was so aggravated? I suggested Gabriel was gaslighting me with his behavior, but he probably didn't know what the word meant. He responded "why are you gaslighting me" Then he started cutting me off every other word that I would say, and in a child-like voice, he started to repeat "gaslighting! "gaslighting! gaslighting!" Omg! I I got so upset at how he was treating me, that I actually started to cry, and started screaming at them like they were very spoiled and misbehaved children! Gabriel told me if I didn't get out of the store he was going to call the police? (Really?! I mean Really?) In my life, I have never dealt with such a rude, immature, and disgruntle employee, such as this unprofessional, awful and childish manager Gabriel, in Petco on 1401 Wilshire Blvd, in Santa Monica Ca. This was the most infuriating, insulting, and abusive experience I've ever had dealing with any sales represent
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June 2023 by Meryl G.
Super helpful and friendly if you need suggestions making purchases for your pet. They offer online price matching and have loyalty programs too that make shopping here worth it.
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June 2023 by Tammy R
Super friendly and helpful staff, carries the new healthy line of nulo pet products for cats and dogs (it has healthy bc30 probiotic for immune and digestive system)