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February 2024 by ty c.
Billy helped me customize my boot. The manager, Derek is the best! Very responsible and on top of the orders/customers
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February 2024 by Kathryn S.
Amazing! Derek (store manager) was incredibly professional and helpful in resizing my daughters' ski boots. He was determind and rentless in problem solving her pain issues. Derek put the time and energy into ensuring she was 100% satisfied with her perfectly fit (and comfortable) new boots! kuddos to the Surefoot team! Thank you
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February 2024 by josh cooley
I’ve got the foot of an ogre but Derick absolutely went to town on my boots and bent them to his will with skill and precision. Surefoot take the time to make it right and when it comes to boot fitting, their approach is equal parts old school know-how and cutting edge tech. But most importantly, I don’t get rushed out and they make my 119 last fit into the 104 boot I’ve got. Their customer service has won a customer for life.
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February 2024 by Marina SimoesHrosz
Great service! Billy was so knowledgeable, patient, and helpful! Highly recommend to anyone who’s in the market for new ski boots.
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February 2024 by David W.
It's taken almost three months to schedule a trip to Mammoth since I bought my boots from Surefoot last fall, but I wanted to post a review ASAP now that I've tested them. In two words: absolutely superb. Over the decades I've been skiing, these are the best-fitting boots I've owned in many, many years. I'd decided to make the significant investment in trying Surefoot after the last few seasons of jammed big toes and bloody, blistered little toes--problems I've had with nearly every pair of boots I've ever owned. Scott did a great job explaining the fitting process, which took almost exactly the two hours reserved for it. Interestingly, I'd always thought my problems were due to boots that weren't wide enough for my feet. The scans said exactly the opposite. I'd been sliding around in boots that didn't fit precisely enough. After trying several options, Scott selected a Nordica shell as the closest to my foot shape. The foaming process for the liners took only a few minutes. I've owned at least two other pairs of Nordicas over the years, but none fit like these custom-foamed ones. Scott mentioned that it typically takes several days of skiing to become fully comfortable in new boots. So far I've put two days on them, and it's hard to imagine anything better. No toe jam. No blistered little toes. And no need for moleskin anywhere. Also, no post-skiing fatigue in the soles of my feet, which may be due in part to the custom orthotic footbeds that also were part of the process. Control-wise, the boots perform as well or better than any of the high-end, non-custom pairs I've ever owned. At least for me, the extra cost of going with Surefoot is well worth it when amortized over not only the days of pain-free skiing, but all the spring and summer months I won't have to deal with damaged toenails gradually preparing to depart. My feet are grateful. For sure.
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January 2024 by M W
My wife and I are seasoned Surefoot clients at Mammoth and Palisades along with seasoned Skiers. This time we visited the Los Angeles based store. Excellent service and fantastic tips on the right setup. We will be going back here for years to come.
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December 2023 by Jeremy A.
These guys are awesome, went in to get my snowboard boot liners heat fitted. This was the only place close by that would do it and it's not exactly what they do. Nevertheless they treated me just as well as the customers who there to buy expensive ski boots. I will definitely be back if I need insoles or ski boots in the future.
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March 2023 by Nick Bicanic
Hannah and the rest of the team went way above expectations to help fine tune my LANGE LX130 boots.Much appreciated.
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February 2023 by JT Duffey
Knowledgeable, great service, professional. Got my boots fitting great!
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January 2023 by Afshin B.
Pricey, but pretty remarkable in way of custom fitting. Excellent selection, excellent service and a rather smooth process.
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November 2022 by Randy N.
Scheduled an appointment but waited around for half an hour then left, seems staff is underpersoned, not surprisingly, but plan on heavy "boot traffic" through Xmas. Appointments don't seem to matter much so plan a longer day...Staff is very nice though!
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November 2022 by Koren P.
I didn't have a good experience here. I went in to buy ski boots that would fit my foot and not cost a lot. The guy helping me said all they did was custom liners. Then I heard the same guy tell another customer that they had did custom and standard boot liners. He lied to me to upsell me while talking down to me. Meanwhile he really helped another guy get a great pair of ski boots for a really affordable price. I'll never step foot in a Surefoot again.
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October 2022 by Alec L.
Got fully custom boots here and realized though they were super comfortable they also were not stiff enough for me. Derek worked with me (and around pandemic-driven boot supply issues) to get the stiffer version of the same boot. Excellent attention to detail during the fitting process, unrivaled customer service and proven integrity for upholding the full customer guarantee regarding the boots not truly meeting my skiing needs. Thanks, and "ski" ya on the slopes, Derek!
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July 2022 by alec lance
Got fully custom boots here and realized though they were super comfortable they also were not stiff enough for me. Derek worked with me (and around pandemic-driven boot supply issues) to get the stiffer version of the same boot. Excellent attention to detail during the fitting process, unrivaled customer service and proven integrity for upholding the full customer guarantee regarding the boots not truly meeting my skiing needs. Thanks, and "ski" ya on the slopes, Derek!
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March 2022 by John Beaver
Unfortunately for me Surefoot is unable to make my boots comfortable. I don't know why they won't at least let me try a size larger, but I have been into this store 4 times (and the Mammoth store twice) and we still don't have it right. They've never been right. I don't think the inserts were made right to begin with but they refuse to make the adjustments I want. They say they are right, but my feet don't agree.