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January 2024 by Peter Gelling
Super helpful staff! Roshonna was amazing. Turned out I never clicked confirm on my reservation and she managed to find me a car on a very busy day. Super convenient location at the Shore Hotel in the heart of Santa Monica too.
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January 2024 by Jana Chaberova
Big thanks to Luis who helped us with the car selection and upgrade. This is my 2nd experience with this rental place and so far I’m very satisfied. Very easy and the whole process is super UX friendly.
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January 2024 by NICK MENNELL
Be VERY CAUTIOUS with this location. Most rental car agencies take photos of the car before and after drop-off. They did not do this and claimed that there was damage to a rear fender after the vehicle was dropped off (for which obviously I refuse to pay as there was no such thing). Despite having no proof that any damage was sustained during my rental, they have been harassing me and attempted to charge me for it. They have lost my business and I urge caution to anyone else that may consider renting from them.
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January 2024 by Shirin Martin
I love Sixt. Great cars, user friendly website, convenient pick-up location…. But what makes it a 5-star above and beyond were two people in the Santa Monica location. If it wasn’t for Luis and Roshanna, I would not have rented from here, for 3 weeks!! They are exceptional, intelligent, efficient, and believe in customer service (which is hard to come by these days). Because of them, I will rent with Sixt again and recommend it to anyone I know. Thank you, Luis and Rashonna!!!
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January 2024 by Annette & Dave
Met The Luis today to rent a car…possibly for a month or more. He Rocks. He’s great. Showed me the X5 and X6 and I will definitely be back in a few days to start a rental. He’s nice and kind and patient and friendly. Excellent customer (prospective customer) service. Previously met Sara the manager and she has an excellent team in Santa Monica at the Shore Hotel on Ocean Ave. Sixt is the best!!
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December 2023 by David Pombar
This place is amazing, everyone here is so so helpful best experience I’ve had at a rental place in a very long time, very accommodating throughout the process of renting the vehicle I preferred..Luis here at 1515 ocean ave. in Santa Monica was very professional as well as the rest of the staff, who took care of me within minutes..We need more customer service like this it just makes life a whole lot easier..If you need to rent a car come here. The staff here has set the bar at a very high level with me.
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November 2023 by Andrea Marie
Wow. Wow. Wow. I’ll never rent anywhere else. Thanks to THE Luis! He helped me through the entire process to get the best available rate and the very best vehicle. Then when I returned to extend my rental THE Kenneth advised me well as well. It really shows when people truly understand and care about the customer service experience :)
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November 2023 by Johnny X123
Very pleasant experience, fast and efficient. Luis and Weston were like Batman and Robin, they didn’t let me down and my trip went off to a smooth start. Makes me love this company so much more than Avis or Hertz!
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November 2023 by Takashi Ohira
I recently rented a car from Sixt for my move and was assisted by Youssff. His exceptional service went above and beyond. Knowing I was using the car for moving, he took extra care to ensure everything went smoothly, even when I encountered issues with refueling. I’m deeply grateful for his outstanding support.
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October 2023 by D S.
Bad experience because I reserved for the wrong time and immediately wanted to move it up and they wouldn't allow any changes or a refund!!! Will not be using again. Budget rental is so much more flexible. Regret reserving here. Edit: no reply to emails including from the one listed below. By phone it was a NO change allowed, wasted reservation.
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October 2023 by Jierick Ng
Counter is at the lobby, easy to find. Youssef helped me with the pickup, he is very attentive and friendly, I had a nice chat with him. The black lady at the basement is very nice too, I can’t remember her name, she brought the car to me, and ensured I had no question before I departed.Sixt is actually quite underrated, they have all the latest model cars in good condition, well maintained. Not only their rental fee is competitive, their worry-free insurance is the cheapest amongst all competitors.
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October 2023 by Jameel S.
I wish I could give this zero stars. This was a night and day experience from previous rental experience. I cannot believe I was talked to like this at a business that is focused on customer satisfaction. The manager, Sarah Brendel was beyond rude, dismissive, and passive aggressive. I would not expect this behavior from someone who is in a managerial position. I will definitely he reaching out to Nada Alshreef, the quality and training supervisor at SIXT.It all started when I returned my initial rental, because of the great service from Rashonna, I decided to try the luxury subscription, a monthly promotional rental SIXT has on their site. I was met by a gentleman who greeted me and I explained that I was dropping off my rental and booked a monthly subscription. He then recommended that instead of coming back at 2pm (which I didn't choose the system picks for you when you pick the pick up day for a monthly rental) he can place me back into the same rental car and I can be on my way. Everything was going fine until he walked over to a lady named Sarah Brendel who I was told is the manager and wanted to speak with me. She looked at me with disgust and belittled me and said to me that for this car you can pay us triple if you would like to keep it. I was taken back by her approach as I didn't recommend staying in the car. I explained the situation and she told me that there was nothing she could do, I would either have to extend my previous rental and come back later or figure it out in so many words. There was no sympathy for the situation whatsoever she told me she can place me in a mustang and I can be on my way or come back, I said kindly well I guess I will have to come back later then she walked off and headed back to the computer. Her tone and approach was very disrespectful and it was very hard for me to hold my composure but I was able to I sat there waiting to see if there was any additional steps needed to close out my previous rental return and after waiting five minute I walked up to her and said, kindly; "Hey so what are the next steps here to close out my previous rental?" She didn't even look at me and said, "you'll receive an email" and kept working. She treated me as if I was a thug and unworthy of her attention. As the manager, it had me wondering is this the true creed and environment that SIXT encourages to its client of color? Was I just lucky with my first experience? Has SIXT implemented DIVERSITY, EQUITY, and INCLUSION training for its staff? As a person of color, who works in Corporate America at a high profile, Fortune 500 company in a managerial position in the advertising space (Omnicom Media Group) where I manage people of all creed and colors to be treated like this is unacceptable, for anyone one regardless of their position or economical background. It's so sad that we treat individuals like this. Be careful who treats you wrong or profile because you never know who you are talking to.I will definitely be spreading the word about this type of treatment. I am hoping by the time I am back to pick up the subscription rental something is done to rectify the situation because Sarah truly didn't represent the following commitment stated on the SIXT website: We create experiences our customers love by exceeding their expectations for better, more convenient, sustainable and exciting mobility. EXPECT BETTER is what drives us.
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September 2023 by Ian Soares
Youssef was a pleasure to interact with at Sixt Santa Monica. He was quick to go through the required paperwork and was able to offer a free upgrade from a 330i to 530i which was a nice touch. Returning was very easy as well. Overall a much better experience and then renting from an airport location with the potential for longer lines!
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September 2023 by Contact Integrated Life Blueprint
Youssef is the best! Very professional, helpful and efficient and I am very glad he was the one helping with my rental. All went very smooth, it was clear and I got an amazing car too! I'll definitely rent from this Sixt location again.
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September 2023 by R S.
Contract at airport shows $693.69 Euro. Get email with another invoice for $893.69. Car had no damage at all, and I have the paperwork for that. They just charged more because they can. Hired from Sixty through Carrentals.com. Hired car in Portugal. How do you get a final invoice receipt for one amount and then two weeks later get a final invoice receipt for a higher amount. Nothing on the invoice shows any extras. They just changed the price.
