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June 2024 by Raul Leon
If you’re looking for a hotel close to Santa Monica Pier for a great price this is the one! After looking at other similar nearby hotels this one had the best price, best reviews, and great location.
I did mobile check in and it was fast and simple, I just had to show my ID at check in. Complimentary champagne was a nice touch as well as the complimentary water and coffee (only select hours) that is offered in the lobby.
The room was great, I got the garden view which had a partial view of the pier. Room was clean and comfortable. Only downsides was the shower water was cold when put to hot and vice versa which took a bit figuring out as well as the shower shade for privacy only going down after moving it a little as it was stuck.
This hotel is located in a great location just a few minutes from the pier. The shopping mall is right behind this hotel as well as many great restaurants.
I will definitely stay here next time I am in Santa Monica.
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June 2024 by Chris Volz
I was there for work for 2 nights (W & Th) and checked out on Friday morning. I left my bag with the front-desk for a few hours while I finished some work functions and returned shortly after lunch. Up until this point service was quite good. I retrieved my bag around 2PM and asked to use the restroom before I called an uber to take me to the airport and was informed that it was for guests only. I had literally just retrieved my suitcase from the bellhop. Instead I was told to cross the street with my luggage to use the public restroom there.
Quality move. Thanks for nothing.
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June 2024 by Jeff
Overpriced tourist trap. Service was not up to par. Hotel loves to tack on fees for every little thing
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June 2024 by Mike Brooks
Will be back, didn't look good on arrival, my room was not ready. I than realized that the check in wasn't until 4pm. "My Bad". From that point forward nothing but great above and beyond service. From front dest, room service and house keeping. We will most definitely be back.
Rooms: Very comfortable, very clean. Loved that shower and fitness room.
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June 2024 by Ez Nidaee
They have such horrible service. We booked in Feb for a May stay, we called in March to cancel because we changed our mind. The front desk lady said "no problem, you are cancelling in advanced enough and there will be no charge". Come May and we get charged $427 from this place, we called and spoke to a lady, she said the manager would call back. No call. Emailed the office multiple times with detailed proof that the reservation was cancelled in March. No response! Now I am disputing this transaction with my credit card company as fraud. A customer should not have to go thru all this headache to get a refund on a transaction that was never suppose to be charged in the first place. HORRIBLE SERVICE, stay away from this place at all cost.
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June 2024 by Ali Tahmasebi
Great location! Close to many tourist attractions.
Friendly staffs.
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June 2024 by Ryan Satterlee
Should be called the nickel and dime hotel. They charge fees for every little thing, hotel is in need of repairs, cannot enjoy pool with sound of generators and buzz saws. Front desk staff greet you with “what do you want”.
Would not recommend.
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May 2024 by Makayla Bachman
Nothing bad to say about this place!!! Ramon was extremely helpful and amazing at assisting us and accommodating us huge shout out to him! Great location and beautiful rooms
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May 2024 by Shannon Kelly
Appreciation Post*** :)
I want to give the biggest shout out to my girl Jasmine at the front desk! You were soo kind and have such a nice vibe about you! Thank-you for going above and beyond to make us feel so welcomed and comfortable. Your suggestions on where to go or try were spot on and we had a fabulous time becuase of it. Truly. You're gem!
This hotel was evrything we needed it to be. Great location, rooms were nice, and had a lot of amenities!
Overall. Great hotel!
:)
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May 2024 by Allie Vito
Raul at the pool bar was incredible! His genuine care to ensure I was happy with my drink really made my day. He went above and beyond to make sure the drink was sweet enough for me! I would highly recommend visiting him. You will not be disappointed!!
Food & drinks: The drinks were incredible! Thank you Raul
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May 2024 by Jade Davis
This place has roaches omg never again!!
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May 2024 by Bob G
Places really nice. Ramon The front desk manager was absolutely outstanding and took care of our every need. Parking is a bit of a hassle but understood considering it’s contracted out and there’s really nothing else around. Will definitely stay again do you wanna review!
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May 2024 by Soraya Bailey
** MAY 2024 UPDATE**
After leaving this review, the hotel reached out to me to remedy the situation. I was able to receive a full refund since I had already booked at another hotel. I appreciate that they worked directly with Expedia/Chase to process the refund rather than me having to play telephone.
**OG REVIEW**
Absolutely terrible customer service. I woke up the day of my reservation with a terrible case of the flu. I called the hotel and asked if my reservation could be modified for a week out - cause you know, I don’t want to get any of their other customers or staff sick. The front desk customer told me there’s nothing they could do since it was within 24 hours of my reservation (I wasn’t sick 24 before) and I’d have to wait until Monday to speak with on site reservations.
I called my credit card company (who I booked the room through), who attempted to contact the hotel and again, no change. I called the hotel back, and after asking for the “call back Monday” advice to be sent via email to me so I had next steps in writing for a travel insurance claim, a very hostile front desk supervisor told me no, all communication needs to go through the booking agent and they will not send me anything in writing.
So I call back Monday. What does the onsite reservation agent tell me? I need to contact the booking agent.
I’ve never been so frustrated and agitated by an encounter with an hotel. Ocean views are not worth dealing with terrible customer service. They much rather me be sick and infect their customers and staff than being helpful.
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May 2024 by Cervante ForFun
Great location to checkout everything Santa Monica. Promenade. The Pier. Avoiding getting in and out of the area traffic is the best feeling.
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May 2024 by Kim Lindh
Nearby activities: Lots of bars, restaurants and shops around the hotel. Relatively calm in the day and can get loud during evenings. Pool attracts lots of screaming children and during the night the music from nearby bars are loud. But if you like either of those things it’s great
Walkability: Santa Monica is a nice city which is very walkable and this hotel is nicely located.