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March 2024 by Billie Prince
Staff and Pharmacist are always extremely helpful and friendly
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January 2024 by David G.
Helpful pharmacists. Availability of stock seems average to better than average. Open most holidays....Christmas, New Year's,... probably Lag B'Omer...!
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December 2023 by Robyn Ryan
Updated: Even though the owner states that they wanted to “address” my concerns, the contact information I was given is completely invalid. I guess since Im elderly, low income and “small potatoes “, the owner, although in print pretends to care, s/he in reality, doesn’t. So I am left without my pain medication..because, as I reported earlier, I was only given SIX pills, instead of the prescribed 50..even though I was promised..twice.. that my prescription was ready for pickup.I called twice, on consecutive days, to verify that my prescriptions would be ready for pick up. I phoned twice because I have had incorrect information given to me in the past about my prescriptions. This for prescriptions called to the pharmacy by my Dr on Nov 22nd…TWO WEEKS AGO. On both days, I was told that they were ready, so today I hired an UBER to take me to the pharmacy. After being told to wait in the lobby for over an hour, they called me in, and I was finally able to pick up my prescriptions, but upon arrival at the desk, they did NOT have one of my prescriptions..ordered for the severe pain that I have. They only had 6 pills, while the prescription reads: “take one tablet three times a day”. So they only cover 2 days…I DO wonder where the remainder of the prescription disappeared to.???? They told me to “come back tomorrow, (as though I live around the corner), instead of the 30 minute UBER drive it takes to get there. I am very elderly and very low income and I can’t afford to return to the pharmacy until I receive my SSI two weeks from now. (UBER costs). 2 weeks for me to be in severe pain is just not right, and I certainly don’t understand why I was given the same incorrect information from the pharmacist here…on 2 consecutive days..and remember…2 weeks from when they were 1st called in!! Absolutely unacceptable and unbelievable lack of even basic pharmacy care.The owner reached out to me and asked me to contact him/her to address my concerns but the place I was directed to does not exist!! Re: ucla.in/20fRHhFI guess the only thing left that I can do is to follow up with the CA State Board of Pharmacy, as well as the UCLA hospitals, in the hope that I can educate them about how this particular pharmacy treats the patients of UCLA.
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August 2023 by Ramsey Atallah
Staff are competent but so short staffed they cannot serve anyone in a timely manner. Every time I’ve had the displeasure of coming here I wait roughly 1 hour.
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June 2023 by Kevin Monteilh
Very rude&raciest short Philippine girl works at the window, I was waiting in line for ever while she took 2 of her co/workers same race laughed and laughed with them while iam n the lobby waiting..Nobody every came out to tell me my prescription is ready,if I wouldn’t have got up to check,I would be still seating there,horrible help.
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October 2022 by Debra Shepherd
I did not even know that the hospital had a pharmacy, until my family member was in the emergency department. They did a great job connecting with the nurse to get the prescriptions ready before closing that day. This was on a Saturday. That was greatly appreciated.
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December 2021 by Mich Bruh
Really rude non professional workers mostly the tall asian young guy has no patience for elderly very rude he needs training in costumer service his name is josh
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October 2020 by Saniha Langer
I found this online pharmacy a few years back and I haven't looked back. This is the most convenient place to get your meds. They are efficient, fast, reliable and they have every RX in stock. Even my son's medication which I can't find in stock at the major drug stores. Their customer service is top notch and they are so responsive. I love Alto and their staff. Keep up the great work!!
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October 2017 by AL UR Pal
Registration Desk personal very friendly , Surgery Nurses very professional and courteous and funny too. eases tension
