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September 2024 by Carlene Martinez
Bandit loves going to Rover for boarding!! The staff is great and I always know he will be well taken care of!!
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July 2024 by Trent Fuller
Bad Kennel
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May 2024 by Robina Gallagher
Rover Kennels in Santa Monica is a true gem. Our Great Dane (pictured) regularly goes to daycare here (and occasional boarding), and we’ve experienced nothing but exceptional care and service. The staff's friendliness, genuine care, and thoughtfulness are unmatched, and our dog is always excited for her visits. Rover also provides great prices and flexible hours, making it a great option for working pet parents!
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April 2024 by El Olam
I noticed some of the comments are really negative .. I am a client who no longer comes here although I was a long time client..
Anyways I loved coming to this location I was always treated with the upmost respect I remember the owners name was Jeff and he had so much love for the dogs he always made sure everyone did there part and did what they had to do for the dogs I noticed they don’t just treat the dogs as dogs they treat them as equal beings. I’m a dog owner and I would never leave my dog in a place for any reason for anything my dog would be happy rather home like what kind of dog owner keeps there dog in a facility 7 days a week remember “Ohana” nobody gets left behind but my dog had a home at Rover for a while too and I just wanted to share my side of rover because there are some disturbing hateful comments that don’t match up from what I have experienced. ❤️
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April 2024 by Tony Rigatoni
I have been bringing my dogs here for years the staff are always very friendly and they go out of there way to make sure the dogs are taken care of.
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April 2024 by Cortland Hoge
I live walking distance from this daycare and now take my dog somewhere further away because of the service from Rover. I hate it because my dog loved this place but it is not worth the headache. I consistently had issues when my dog was boarded, did daycare, or got groomed. I think there is a big miscommunication issue amongst the staff. I even asked to talk to a manager about the issues but never got a follow-up.
TL;DR- Save yourself the trouble and go somewhere else. There are plenty of other places in LA that are cheaper and provide better service.
Common issues:
(a) Departure baths: My dog got the departure bath they advertise about 1 out of every 5 times I picked him up after a boarding. I was always told he wasn't on the schedule or that they forgot, despite the fact the form you sign to check in has you mark whether you want a departure bath and I asked for one every time.
(b) While Boarding: Almost without fail every time I boarded my dog I would receive a call from them asking when I was picking up my dog or they would ask about something I had discussed with the check-in person. They make you tell them when you're picking up the dog when you check in and ask for anything else they should know (and they write it down) so that was incredibly frustrating and led to me losing trust.
(c) I frequently waited upwards of 15-20 minutes for someone to come to the front desk. Calling the number only got them to come up front every so often. The staff was nice enough.
(d) Grooming: I was under the impression that they had grooming notes for each dog that had previously been groomed (that's what I was told) but my dog was either improperly groomed or not groomed at all when I would pick him up. I even started asking the check-in person to confirm the grooming appointment and to confirm what grooming was being done and I was always assured it would be okay but I had an issue literally every single time. I also had a groomer call me individually while on vacation to chastise me for not putting in grooming requests. It was kind of a wild experience.
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January 2024 by A L E X Greb
Someone is abusing the dogs at this kennel. 530 am Tuesday December 26th 2023. I'm currently sitting outside and can hear it. I do not know who to call. I have worked a lot of boarding kennels and I've been a dog groomer for over 20 years. The dogs inside this facility are being verbally and possibly physically abused.
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November 2023 by Olivia Sica
My sister picked up her dog after the holiday weekend and he was attacked by another dog at this facility. The boarding center never alerted her about any incident and never sought medical attention for him. He’s a 15lb mini doodle who is very very friendly. He came home covered in blood and had to be taken to the vet for antibiotics and wound care.
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November 2023 by Julia Sica
my dog just came home with a gaping hole in his neck and bleeding. he’s so tired and can barely move and he hasn’t stopped drinking water, another dog must have bit him. my guess is they weren’t watching
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October 2023 by Jennifer C.
Rover in Santa Monica is amazing! The staff is kind & truly caring. The facility is safe & clean. My dog Sally the beagle has been going to Rover for baths, daycare & overnights for three years. She looooves going. Whenever she realizes that we're walking to Rover, she starts pulling me to go FASTER. (She's otherwise not a puller.). The team is great at Rover, especially Eric, Calvin, Remy, Bennett & Shelby. They care for Sally as if she were their own doggo. WOOF!
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October 2023 by Rose Nadalie-Werz
Prompt handling and professional service. Dogs cans back so happy and so much better behaved!
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October 2023 by Donna Haskins
Always friendly! Like a mini-vac for my pup! Overnight care has been great! Highly recommend!
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October 2023 by Guy B.
Rover is by far our favorite place to board our 3 yr old English bulldog when we are out of town. The complementary bath after a weekend stay at Rover always brings home a happy, tired and clean pup! Eric and the rest of the team at Rover are amazing and always put us at ease when we are away from our dog. Highly recommend using their services if you live on the westside.
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September 2023 by JasonIan Winfield
So. I love ,love unconditionally LOVE DOGS ,dosent matter their size or breed. It also doesn't bother me as to their temperament.Now I have not boarded a dog here.All I can say is ;. I have applied to be employed here on several occasions within the last year.All with absolutely zero response back, no one has ever returned a call, or email. So I can not give a full account as to wether or not their services as a doggie hotel are adequate or above average. All I can say is the Dogs are happy to be reunited with their owners Everytime I have been in the office. Which also insinuates the belief that perhaps they are not happy while away from those most familiar to them. If I get the chance to interview any doggie daddies and mommies as to their thoughts I will make an amendment to this.
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September 2023 by Ravi Bhojwani
My pups love it!! They are well taken care of and always come back happy.
