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March 2024 by Aaron Prohaska
3/3/2024Was just window shopping this trip but they have a great selection. The staff is friendly and the store is very clean.
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February 2024 by Shabnam Nikzad
Everyone I encountered at this store was very kind! I was in store yesterday looking for the Ugg Tazman’s that were sold out. The gentleman in the shoes department had them ordered for me to the store by today and also found a way for me to pay for them using Apple Pay.The pick up process was also seamless and quick. Trey at pick up along with the black woman whose name I unfortunately didn’t catch were both very helpful and went above and beyond.
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February 2024 by Rick Dahm
Delightful!
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February 2024 by Carina E
They’ve gotten rid of all of their designer clothes, for some unknown reason. What’s left is a sparse, depressing collection that belongs at Target, not Nordstrom. May as well be shopping at JC Penney (shudder).Wasted 2 hrs driving over here, parking, going to the dismal shoe and handbag section only to discover I’d have to go to Century City to get what I was looking for.This is Santa Monica, not Reseda… who is making these terrible decisions??!!!Won’t EVER waste my time shopping here again.
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February 2024 by SS S
I had a great experience shopping there recently. What I really love about this location is that their staff is attentive, friendly, and helpful - which is a RARE find in L.A. Tera in the Women’s department was especially helpful. She quickly found me many fashionable options for a new pair of jeans and was very pleasant. The experience was so amazing that I plan to consult with Tera anytime I need new clothes. She sent me links to what I didn’t buy in store so that I can easily find it online to order through the Nordstrom’s website at my convenience. This is the best store on the promenade!
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February 2024 by Rocky Blackmon
Small selection
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January 2024 by Jeff Tong
Ok but The Grove's Nordstrom has a larger selection of strollers
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December 2023 by Diane Judd
Very helpful staff, clean store, very well stocked with merchandise. Bagels were delicious at cafe.
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December 2023 by andrew O
This store is two floors and is hardly ever crowded
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October 2023 by Sarah Carr
Fifi is my go-to tailor in LA. She is extremely detail-oriented and has done a terrific job on countless pieces of mine, from basically remaking a coat for me, to my best friends' bridesmaid dress, to altering a casual jacket and a really nice silk skirt set, she has done an incredible job on each and every item. She is also such a nice person to be around, we laugh all the time. She also is very knowledgeable about things that are on-trend. She's helped me identify how things should look to make them more trendy. I'm very grateful for her, and Nordstrom Santa Monica is lucky to have her on the team!
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October 2023 by Sharon Morgan
You need to change the signage. States Always open from 8:30am. The lights were on at 8:30am so we tried the door. It was locked. Came back a few minutes later. Still locked. A female and male appeared inside. We tried again at 8:38am and caught the males attention. I asked if it was open. He said yes so I tried the doors to show they were still locked. He spoke over to the female then said “soon”. I pointed out the door signage. He shrugged. We went somewhere else.
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October 2023 by Victor Burton
They didn't have 2 different pair of shoes I picked out off their display , they didn't have any 71/2 size for either pair of Nike shoes I picked.They did sell good shoe cleaner that I purchased. ?
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October 2023 by Stef Bauer
Have a Wedding to attend and am very happy with Candy’s expertise at Bobby Brown.I don’t wear much makeup, but will wear what she chose for me:.))Thank you !!?
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October 2023 by Jen Bukinas
In-store or online shopping with Nordstrom is a breeze. I love that they carry a lot of good brands. The staff are helpful, online ordering is fast for in-store pickup.
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August 2023 by Trio Dragons
Nordstrom has most men brand names clothing... love it when they go on sales.