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April 2024 by Charmaine Gonzalez
Thia place is where I go for new balance shoes. Aneema was very helpful on finding my pair. Great customer service!
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March 2024 by titasaccnt
Big, selection was less than OntRio store
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February 2024 by Nadia Santiago
It is not a very large store so they do not have much variety, the staff is friendly and the parking is not very wide.
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November 2023 by Lena Grebenyuk
Great store with wonderful staff! Thank you, David and store manager ???
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November 2023 by CJ S.
After two new hips, it was time to get myself some new tennis shoes. Everything SoHui suggested was spot on--after trying on a couple of styles-- the 990s were the way to go. Podiatrist recommended, she said, and I could see why. Huge difference for my aching legs and back. And she said they tend to run half a size bigger; also, spot on. I usually wear a 7-1/2 but the 7 fit purr-fectly! Plus, room for my orthotics (w/ New Balance's removable insoles, so smart). I noticed as I wore them for the first time today, not only are they a huge improvement over the ones I bought a few years back (very cushiony), they also give me some nice lift. I did the Yelp check-in and SoHui was happy to give me the 10% discount. All in all, a much better experience that I was expecting.
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September 2023 by Florence M.
Came in here and knew exactly what I wanted. Chase was able to help me out with the shoes! I actually had asked him to put it on hold for the day so no one takes em LOL! And he was able to get me the right size (: thank you chase!
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September 2023 by Jennifer K.
I went in today not sure quite what I was looking for. A walking shoe and maybe a more casual shoe. Dar was the person who helped me and he was so awesome! He took the time to explain the differences of the shoes I was interested in. He was patient and helpful as I tried on multiple pairs. I walked away with two gorgeous pairs of shoes at an very reasonable price. The whole experience was relaxing and fun, which is not how I usually view shoe shopping. I will be back.
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September 2023 by Marilyn A.
Helpful, good quality shoes. Conveniently located with a good selection of wide shies.
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September 2023 by Stephanie F.
Five stars for Kathryn for her customer service skills and knowledge of their products!!After lots of research and consideration we decided to get New Balance shoes for our kids. What a sweet surprise that they had a yelp check-in discount offer.This NB store has a super nifty foot scanner to check your pronation and ideal shoe size. It was easy, informative, and fun especially for the kids.It was such a breeze to shop here on a weekday evening. The shoes look so good on the kids, I'm considering matching them! I will be back to purchase some new shoes and insoles for myself.Thank you!
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September 2023 by Todd Hulce
Your inability or unwillingness to assit or even acknowledge more than one customer at a time is mind boggling. I walked around the store for 5 minutes with a shoe in hand and nothing. Two associates handling one customer.Managers, you should up your game!
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September 2023 by Clara N.
I was searching for a specific pair of shoes for weeks, and I don't know why I did not go straight to the New Balance store immediately. I called and luckily reached the store manager, Kathryn, right away! She was so beyond helpful, letting me know which shoes were in stock and what would work for my unique foot health (PSA to check your feet and make sure you aren't developing bunions!!). She reserved the shoes for me and encouraged me to come in, she even stayed past her shift so we could interact when I came in. She pulled all sorts of shoes in different colors and even gave me a low down on why my feet were shaped in different ways. Celeste also did an excellent job with watching how the shoes fit and providing me her thoughts on what shoes would be best for my use case. She scanned my feet with the 3D scanner which was super cool and educational. I cannot recommend coming into this shop more! Went home with the perfect sneakers for my upcoming trip.
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September 2023 by Rob W.
Amazing!! I walked in & saw it was busy but then I was promptly greeted & made to feel welcome. I also had no idea about the shoe models but the staff was incredible. Nicole helped me & she was knowledgeable & kind. The entire staff gave me impressive customer service. This is my new spot to buy all my shoes!!
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August 2023 by Iris Yade
VERY RUDE SALES REP. I PURCHASED MY NEW BALANCE FROM AMAZON INSTEAD. WILL NEVER GO BACK TO THIS LOCATION AGAIN.
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August 2023 by Kim R
I really enjoyed my first experience at the store. Chase is super friendly & knowledgeable about all of the shoes based on preference. I like the measuring tool for sizing. I appreciated the patience Chase had with me as I tried on several models & asked a dozen questions to understand what would best fit my needs as I recover from knee issues.It was great to learn about the inserts and see how the New Balance brand is expanding. I look forward to getting some of the lifestyle shoes which provide some function. I look forward to shopping here again. Everyone is friendly and helpful. Thank you!!! I also look forward to using my new shoes! ?
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August 2023 by Hazem Zowidi
Got a nice pair of shoes at this location. Great staff. Excellent customer service. Was a pleasant experience. Strongly recommended.