My service person at the Lexus repair shop on 11th Street in Santa Monica is awesome and his name is Mario. He's always kind and accommodating and goes out of his way to make sure that you feel like a valued customer. So if you go to the repair shop or service shop there actual Mario. Awesome awesome
November 2023
Came in for some tire and air pressure problems, and Mario took care of us very kindly and efficiently. Excellent customer service by Mario! Highly recommend!
August 2023
Double standard when requesting a loaner. Everything is smooth if you're White. Expect to require additional proof if you're Black.
Servicing Lexus' since 1989 with factory-trained technicians, Lexus Santa Monica strives to maintain the best level of performance, safety, reliability, and resale value for your vehicle. Should you ever choose to trade in your Lexus, we have staff onsite that can value your trade and provide payment options on a new vehicle. You will always be greeted by our friendly technicians, offered complimentary coffee, tea and snacks in our guest lounge and kids are always welcome in our play area. Give us a call today.
