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October 2023 by Alicia M.
There pharmacy is horrible. You order your meds and when you pick up they don't have it. It takes them three days to get them to you. They send you a text to pick up and nothing ready. I am so upset.
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September 2023 by Omar H.
Do not place online orders. They will change pricing from your online receipt to your in store receipt. Give you attitude and make it seem like you're the one to blame. The merchandise never left the counter, I left without the order yet I was charged as if my order was picked up. I feel defrauded and managements resolution was for me to call the 800 number.DO NOT BUY FROM THIS STORE
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August 2023 by Wendi S.
The cashier with the Strabismus eye condition stated the restroom was out of order, I then proceeded to ask another employee to unlock and she let me in. Not sure if she was being picky or if she didn't feel like opening it it was her issue was. She also proceeded to check her phone while there was customers waiting in line.
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June 2023 by K S.
Please management provide more night staff. It feels unsafe in here and people are walking out with unpaid goods in front of everyone.
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April 2023 by Ilana K.
Walked in on Wednesday to buy cough syrup. I got to the cold and cough aisle and found nothing, shelves were bare. I managed to find benidryl and a thermometer only. When I got to check stand, I wanted to use the self serve, but as usual the machine were not working. There was one cashier who had trouble walking manning 3 registers, no one called for backup, despite employees on the floor stocking shelves. The lines are always long and slow. Please fix you self serve machine, make sure they are running at all time and there is someone there to fix them when broken. You need more cashiers up front.
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January 2023 by Richard W.
I have been here a few times and I think this is a relatively quiet branch that each time I visit, I have never seen more than one cashier.The cashier today is nice and friendly, but I still have to wait for her to take care of the return and 3 other people ahead of me. She is definitely busy when I visit today especially when it starts to rain. And all the self-checkout machines are not working even I want to save time, I cannot do so.The reason I like this brach is because it has ample parking lot that never seems full, the store inside is always clean and bright, and it has beers, milk, pharmacy, snacks among others. The only drawback is occasionally we see homeless outside, but they never bother me or others.The pharmacy has more people than the front cashier, and they seem to be eager to help whenever there are people around. They seem nice as well.I rarely see kids in this store and it seems mostly adults or seniors, that is also unique for this branch. Others are not like this though.Even only one cashier, the wait is still reasonable, not too bad at all.
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December 2022 by Kay L.
I COMPLETELY UNDERSTAND the low Stars I JUST LEFT already OVERPRICED RITE AID angry. I questioned the cashier about something on my receipt called KIDCENTS CONTRIBUTION charge and she she it's too late to opt out and she can't return my money. I never opted in; what is gong on here? I'm so angry that RITE AID would steal from me. I'm on a tight budget.
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November 2022 by mike b.
Wow brutal, completely unacceptable customer service at the pharmacy department! That lady should not be in any customer facing role whatsoever. Just plain old rudeness that I really can't remember ever experiencing before. It's unfortunate because this is the closest drugstore to me but I will gladly be making the trek further down pico to Walgreens from here on out.
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October 2022 by Zuzana L.
I have kept thinking if I should write this review or not, I decided to write it when I am not upset any more...I came to my neighborhood Rite Aid on Sunday afternoon to pick up a couple of things for my daughter. I came in on my bicycle. It was getting dark outside, so I walked my bike in, while digging for my lock key inside the store, right next to the entrance. I had an intention to keep it with me if I don't find my lock key.. It was my neighborhood store, and I am a regular frequent customer. Not only I wasn't greeted or welcomed in any way by the only attendant at the register, but she gave me one look, and she said: You can't stay here with your bike!" To which I said, Wait a moment please! While she was helping a customer, she picked up a phone and threatened me by calling security. I explained, that I am looking for my lock key, and please to not escalate the situation. She called the security. MARGIE the woman at the register, you shamed me for no reason, you made me feel unwelcome and not valued as a customer at all!!!! I ended up leaving on my own, and I will think hard if I will come back to that store any time soon. Margie-you were unprofessional, mean, and not trained at all! I hope you don't run the operation in the store, since your approach towards customers will only make sure that they don't return'
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August 2022 by Cara V.
I am unsure of her name, but the women pharmacist here is extremely dangerous and I highly suggest going to a different pharmacy. She loses prescriptions, does not put the correct amount of medication as prescribed, refuses to refill orders, will not communicate with doctors offices and refuses to talk with patients. You shouldn't be a pharmacist if you are going mess with people's life saving medications. I highly suggest going to any other pharmacy until she is fired from here. Don't risk your health over a healthcare worker who does not care about you or anyone else.
