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November 2023 by Raymond Ingersoll
Both my Jeep and I were treated very well. The options were presented to me for various ways to repair or replace the engine. It was an expensive job, but I thought that the price was reasonable and the service excellent. I am very pleased with the results.Services: Auto brake repair
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November 2023 by Anne Gaskins
Other places on the same street don't charge you for a quote (They charge $100 here). If you have the money deff come here, but if you are a penny pincher there are other place close that are cheaper. They will also double charge you here, so double check the quote. I cried my eyes out here and they didn't care. People down the street showed me empathy at least.
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October 2023 by Natasha Stern
I had an amazing experience with Joy Automative and will only be using them in the future. I came last minute on a Saturday and Sergio fit me in. They did a phenomenal and fast job on my car. The car looked beautiful and is running beautiful after. They stayed late to change the breaks on my car. Sergio is such a kind man. He is wonderful to talk to, and genuinely cares about each customer that comes into the shop. Their rates are good and they are a heart based business and they deliver quality work. I highly recommend!!!Services: Auto brake repair
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October 2023 by Janine H.
I've had limited experience with this company but it's all been good. They're respectful, honest and professional.
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October 2023 by Suzanne T.
How about "using my feedback" to refund the fee I paid for the inaccurate estimate I was given so that you don't have to wait for the future to correct this?
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September 2023 by Nick Corso
Great service on both our 2013 Toyota’s!!! Returned cleaned inside and out…they were in desperate need❣️?
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September 2023 by Amy Spiegel
Update 2023: Yes, Joy Automotive is where we continue to get our cars taken care of. The people that work here are the best. I have neighbors that say the same thing.Update 2020: Our family continues to take our cars for service at Joy Auto. I actually trust the people that work here to provide me with accurate information about what my car needs. They are all wonderful to work with from the managers, to the customer service individuals, to the people who drive your car around when you come in.I’ve been taking our cars to Joy Auto since I moved here 12 years ago. I trust them to advise the right thing to do. They always back up their work with a guarantee that they stand behind — I can confirm that. And you won’t find nicer people to work with. They even help out local kids with their bikes (I saw that). Love local businesses that take care of their community. I recommend Joy to all my friends and acquaintances and anyone that has been there has also been satisfied with the experience. I actually enjoy taking my car in (except when it’s sick:)Services: Air & cabin filter replacement
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September 2023 by Jyoung L.
We took a used Toyota Matrix for a pre-purchase inspection. Joy Automotive did such a great job and helped us avoid buying a lemon.A local dealer was offering this Toyota Matrix "wholesale". It had passed a "safety inspection" but the car had:Broken ACRear brakes needing new rotors and new brake padsA cracked and leaking radiatorA problem with the swing barTorn bushings4 tires that were baldA bad batteryIt was SO refreshing to work with such an ethical automotive repair place. Omar helped me any he was fantastic.
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September 2023 by marillyn guevara ehbrecht
There’s no other place that I would take my car than to More Joy!We’ve been coming for years and feel like family. Gaspar is always there to greet you with the biggest smile and hug -he is a GEM! More Joy always takes such great care of all our cars. They take the time to ask questions, inspect and are upfront about the work. They are great at communicating with you throughout the day, and explain your options clearly. When you need a ride at drop off they give you a ride, and when you pick up your car it is always nicely washed and ready to go. Thank you Gaspar & the More Joy team for being so outstanding!!!!Services: Air & cabin filter replacement
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August 2023 by Manuel Lavalle
These guys are great. I’ve had major replacements done on my 97 4Runner, and they’re always super communicative. I’ve had Gasper every time and he’s amazing. He walks me through what the issues are with my car and what he recommends doing about it. He also informs me when there’s something extra I could do- but not necessarily needed. I don’t feel like I’m being over-sold anything; just informed. Feels like this place is looking out for your best interest. Real neighborhood spot.
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August 2023 by Patrick Toomey
Friendly, honest, good guys. Turned around 2 car repairs quickly. Only small downside is diagnostic fee is separate and isn’t applied if you get the work done.
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July 2023 by Celeste R.
Great service, fast, awesome communication! I dropped my car off around 7am. Car issue was diagnosed promptly and Sergio was friendly, helpful, and communicative. Prices were reasonable and it was nice that they gave my car a little wash on the way out. Highly recommend!
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July 2023 by Tami Goldsmith
Professional and honest. Fair prices and the work is done quickly. Added bonus - Saturday hours!Services: Auto engine diagnostic
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July 2023 by K Moody
Always a good experience when dealing with Joy Automotive! Friendly, knowledgeable people and great customer service.Service: Electrical
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July 2023 by Marissa D.
I can not say enough good things about this place and the people who work here (shoutout to Sergio)! From start to finish Sergio was straightforward, honest about the prognosis of my car and helped me consider the best possible options for my car situation. I am truly so grateful to them and they will now have a lifelong customer. I also recommend that any person who doesn't know much about cars and who they can trust when in car crisis come here if they want to feel taken care of and truly looked after. Thank you again for how quickly and efficiently you guys handled my car concerns and issues. Best of the best in Santa Monica.
