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July 2024 by Hallie
I called J Motors this morning for an oil change and overall wellness check of my Hyundai due to some weird technical issues. I explained the issue and the person I spoke with was SO helpful and honest. He explained they don't specialize in Hyundais and suggested I go to the dealership instead. He also explained what could be wrong, as well as tips on how to deal with the dealership (overselling, recalls, manuf campaigns, etc.) While I ended up not scheduling work with J Motors, I am highly impressed with my interaction and will now recommend them to anyone!
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February 2024 by Nolan B.
Ito and Kimi are kind, honest, and professional. I will only bring my Toyota here when it needs service
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November 2023 by Gerard R E.
I live quite a distance from J Motors but decided to give them a try based on all the great reviews they've had. Called them up and scheduled an appt for an oil change for my vehicle. Work was completed within an hour. They didn't try to sell me anything I didn't need. Service was excellent. Very honest business. Thank you very much.
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September 2023 by Peter Fletcher
Noyce!!
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August 2023 by Alex Vien
I love J Motors!!!!
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June 2023 by Holly Dieu
I love these guys. I have been coming here for years and I will not go anywhere else. They’re honest, thoughtful, great with communication, and their prices are so reasonable. They’ve come up with solutions to save my old Honda 2007 when other mechanics thought it was time to buy another car and/or pay thousands to repair it. With an old car, there are inevitably problems that come up- the difference is that J Motors helps me figure out what is truly in need of fixing and how to do so without breaking the bank. They’re also very methodical about repairs - they’ll do one thing at a time rather than full overhauls. They’ve probably saved me thousands of dollars over the years. I’ve never had better mechanics, hands down. Support this small business!
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April 2023 by Jillian Pratt
I am disappointed. Because these guys have the best ratings, I am sure they are awesome. I called last week about my car. Needs a diagnostic look and estimate first. Back and forth. I get an appointment for next Monday, 3 days ago. Price confirmed following day. I thought I was set. I get a call today asking for more information, returned call. They said that they are all booked up. Well yeah, ok. I was one of those bookings. I had been written to them and said in vm what my car had shown, what I have done and what possibly I thought it could be. So there was no surprise to them that I needed diagnostic visit. I also explained to them that I would have to take it back that day. I would get the repair money together and then get it back to them, this was all known. Just an diagnosis first, no repair. But promising I will return for the repair. Once finances come through. It was said like that many times...But I guess my appointment is no longer valid and they're too busy now. They would be able to get me in a couple weeks. Instead of offering me an appointment, they suggested I go elsewhere. Sad. But I respect their honesty. And I don't know how many people they have working and maybe it's not just an hour for evaluating the car. That's the unknown, that's potentially the issue. The diagnosis can take time and me not being able to authorize repair immediately doesn't guarantee that they would get the business, even though I said it would.So I understand. It's just a little upsetting because I thought when we discussed this back-and-forth of appt details prior that it was set. These guys are probably the best ones for my Japanese car. :( So make sure if you have need for repair, it might be a couple weeks out. But these guys are probably well worth the wait wait.
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April 2023 by Rachael Onserio
Excellent service, reasonable fees, helped me fill my tires with air, complimentary
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March 2023 by M K.
Real honest, knowledgeable, skilled mechanic. If you shop around, many mechanics quote cheaper but that usually is a bate and when you bring your car in, they'll tell you that "Oh, your car needs this, that, and those. If you don't fix them, your car will blow up on the freeway. For the ordinary people, there is no way to know if that's true or not and ends up paying for a lot of unnecessary jobs. J-motors don't do that. They only tell you what's necessary to keep your car in good condition. They are the best!
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December 2022 by Jennifer T.
I just took my car here and received the best service. The men working here are incredibly knowledgable and honest. My favorite part of the experience was they walked me around the car and talked me through what they saw and their recommendations. Throughout the discussion I did not feel like they were trying sell me any services that my car did not need. Even when I asked if an item needed to be fixed, they were honest and told me what could wait and what should be corrected now. I will definitely be bringing my car back, and recommend this place to anyone looking for a great mechanic that you will feel like cares about doing right by you.
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November 2022 by Alaska Nome
Excellent honest good work
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September 2022 by Jenifer K.
Ito is the BOMB!!! When I moved to the west side, I needed and new mechanic for my very old Mitsubishi Lancer with which I can't bear to part. Ito was recommended to me by a neighbor. He has taken care of my girl three times now and I've always found him to be honest, reliable, fair and efficient. When he says he'll be done working on my car at a certain time, he's usually done earlier. He charges what he quotes and tries to save his clients money. And if he can't fix something, he'll recommend other options. I'm so glad I found Ito and know my precious car is in great hands!
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July 2022 by Liz R.
I'm surprised I haven't already written a review for J Motors. We have been with them for many, many years and I have referred them to all of my friends as well. Many years ago I had been with another trusted mechanic (brothers) when their business had sadly closed, and their company referred their customers to J Motors. It's such a huge relief in life to have a trusted mechanic. In Los Angeles, your car is your livelihood. Even when I'm having issues with my car, which can be very stressful, I have the comfort in knowing that I have a wonderful mechanic who is knowledgeable and will do everything to figure out what's going on with the car. And not only will they help you fix it, but they are kind, informative and honest. I can't say enough about how great they are all around.
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June 2022 by Kaitlin H.
Ito and his team are the best. I bring my Prius here everytime there is an issue with something. Recently, we found out that my catalytic converter needed to be replaced. Ito researched my vehicle, found that my car was still under warrantee, printed out the proper documentation for me, and sent me over to the dealership where they gave me a brand new catalytic converter for free. All because of Ito. He really cares about his customers, and he really does look out for your best interest. He lets you know what you can save on and his work is always so thorough, honest and good. I'm so grateful for this auto shop. They are the best.
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May 2022 by S H.
These guys are the best. I was getting a message that my key's battery was low so I called on Friday afternoon and asked when they had an opening. At first the soonest time I could make was the following Thursday afternoon, but when they found out that I was a regular customer they told me to come in before they opened on Saturday. While I was there, they detected a problem with my tire pressure and told me that they suspected a nail in my right rear tire might be the problem, and I should take my car into a tire place. The first place they sent me to was closed, so I called them and asked for another recommendation. Not only did they have one, but they called to make sure that the place was open and then called me back to let me know. Awesome!
