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November 2023 by Grace Rodriguez
NOBODY DECLINES A CAPITAL ONE DEBIT CARD …BLONDE LADYjust because you don’t like someone doesn’t mean you decline their card. She is a Weirdo and not User-Friendly.I bought nothing because that’s the way she wanted it.
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November 2023 by Nick H.
I've been a customer of It'Sugar for years now and this most recent trip to the store was the best experience I've had at any of them. I was disappointed to find they don't have chocolate Swedish fish anymore, however this very nice blonde employee politely showed me the chocolate gummy bears and my craving has been satiated If you need a last minute gag gift or sweet treat, I'd start here they never let me down.
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September 2023 by Douglas O.
Love stopping by to pick up some sweets every time I'm in town. Such friendly staff and a great environment!
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September 2023 by Anthony B.
The service was phenomenal and the staff was super friendly! The vibe was comfortable and and candy was great! Will come again for sure!
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March 2023 by Brazill k
Wide selection and the staff is super friendly!
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August 2022 by Kristin Leigh M.
A homeless woman tried to open candy and eat it whilst I was in the store. Not enough tongs/scoops, but hopefully that's because they fell and were taken out of use? The pick and mix candy seems to have slimmed down a little from what I remember. For example, there were no Hot Tamales. Nevertheless, I was able to get some afternoon sugar for just under $5. 2022: 73/100
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July 2022 by Beverly Geary
If you like chocolate, this is the place. Quality is very good.Price reasonable.Staff is very helpful and professional. Why buy a piece when you can get a dozen or more. Every day, every week.
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July 2022 by Micah Sims
My God there is literally a candy for any craving you could be having and in someways I wish I was kidding. A wide variety of candies and treat of pretty much any flavor amd texture you could want, as well as some fun gag gifts and magnates.
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July 2022 by J L
my experience was terrible.ON MY BIRTHDAY a store worker came up to me and my friend and told her that she shop lifted two months ago. They said she had a blue hat but she just got it a few weeks ago. This also happens apparently two a lot of teenagers. If you work for “its sugar” SHAME ON YOU…
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March 2022 by Aaron S.
Wanted to get some candy right before they closed up and asked the security guard what time they closed, with his response being 10, when really they closed at 8. I only had like 5-10 min. to get in and out and could notice that some employee, (who appeared to be the manager), was coaching this late 50's/60's aged security guard on the store's policies/procedures. What made this even more of a weird experience was on my way out when that same security guard looked like he was observing me up and down like I was some kind of thief/criminal.
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March 2022 by Angie R.
My two sisters, bro inlaw, two nieces and I came to It's Sugar on 11/05/22 as it was their first time coming to the Third Street Promenade . I knew my nieces would enjoys such a store and even us adults as who doesn't have a sweet tooth once in a while. No staff greeted us upon entering as they were all busy restocking or tending to the long line of customers. The store was not crowded but it did have several people inside. The store itself was so clean and tidy. It had a lot of gummy candies and chocolate as well. I am not really a candy person and mostly just nibble on whatever my sisters or nieces got as if I got a bag of candy it will totally go to waste as I won't eat it. Besides candy, they do have cool items like toys, cards, gifts, candles (like cookies and creme SAY WHAT) was tempted to buy but those signature candles were pretty pricy and but they did unique items like throw back items from the 80s to 90s! As a legit 90s baby it always warms my heart to see my childhood candy, toys or gear in general. The prices were reasonable even for Santa Monica. They had music playing and overall it was such a delightful treat! I did enjoy the "B**ch Citation (I don't cuss or use profanity) but it's the name of the citation. I seriously wanted to buy it but the therapist in me was like NOPE haha maybe one day - as that is seriously passive aggressive but hilarious. The staff was absolutely friendly, the long lines mood quick. My nieces LOVED this store along with their parents too! I was happy they were happy - it was a nice outing. The girls ended up sharing their candy with me -joys of being an auntie. Overall, I highly recommend IT'S SUGAR. Lovely chain and wonderful experience at the Santa Monica location.
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March 2022 by Yolanda C.
I came here today and had the very best service from Ronnie. I have been coming here for years and couldn't even get someone to speak to us so I never gave them my business . If you can't speak when we come in , I wont patronize your business . Today was different . Ronnie greeted us when we walked in and was very helpful the entire time . I spent more money today for candy then I ever have . Thanks Ronnie for the great service !
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January 2022 by Lipsticks and Backpacks
So many yummies and cool decorations!
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August 2021 by Tamera Christion
They have more than just candy it's a full treat
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July 2021 by Oxana Deryugina
The associate ran up to me, nervously said something to me, interrupted me when I asked questions rudely. We had to leave the candy and leave. Very sad but store is now ruined for us.
