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September 2024 by Tra Harris
Great customer service, the staff really made me feel like family and I’ll always be supported. Shot out to Lynne and Tiffany ya’ll really made me feel comfortable
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September 2024 by Christian Okafor
My experience here was terrible, so terrible that I cut my time there short. It appears that if you don’t fit a certain look or profile, then they won’t bother with you. My experience with a different location was night and day better than this location.
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September 2024 by Mark Karney
treated with great care
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September 2024 by Jorge Steward
Great customer service with coffee and a bottle of water, we are still discussing the price but overall experience is great.
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September 2024 by Josie Reyes
I recently had the pleasure of having my Honda HRV delivered by Henry, and the experience was nothing short of exceptional. From start to finish, Henry took care of every detail, making the process completely stress-free.
His professionalism and attention to detail were evident throughout, ensuring that the car arrived in perfect condition. He communicated clearly, arrived right on time, and was incredibly courteous and friendly. The whole experience felt personalized and tailored to my needs, which is rare to find these days.
If you’re looking for someone who goes above and beyond to provide top-notch service, I highly recommend Henry. Thanks to him, I’m now enjoying my new Honda HRV without any hassle or worry. A five-star service all around!
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August 2024 by Susan Stone
We love our car!! Thanks to Tim for making it a pleasant and pain free experience. Yes, I know, buying a car is never that, but he made it happen. Happy Happy. Susan and Doug.
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August 2024 by Vaibhav Goel
Disappointing experience. Your time is valuable — spend it better at other dealerships.
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We bought our first car here and had a decent experience. Rep talked a lot about loyalty and relationships.
Needed to buy a second car later, and had one of the worst experiences — still trying to figure out how a dealership can be so 2-faced.
In this second experience, we aligned on most of the contract items with the salesman over the phone — but once we came in to the dealership (long drive for us, which the salesman knew), the pricing and APR rates we had discussed went completely out the door.
The salesman tried to make various excuses for it (“he misheard me on the phone”, “we never officially agreed to anything”), which felt disingenuous. Ultimately felt bait and switched.
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August 2024 by George L
Honda Santa Monica is an awesome place. The staffs are very friendly. Emily Torres was the sales consultant who assisted me. She is knowledgeable and easy to work with. She also got me in and out of the place quickly. I highly recommend her. I had a great experience and would shop here again.
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August 2024 by David Fan
Very friendly place
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August 2024 by Justice For All
Very professional and friendly staff. Thanks!
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August 2024 by FX
I appreciate Honda’s service and Steven for keeping me informed about my part recall. Also thankful for the detailed analysis of what the car needed and degree of urgency.
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August 2024 by Lilian Yao
Jesse Yang really made my car shopping experience nice and smooth. He offered competitive prices, finance options and delivered the car to my office. I’d definitely recommend him to friends and family.
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August 2024 by yadi williams
Great customer service
Carlos the sales person is awesome and very knowledgeable. Definitely recommend this place if you are looking to purchase a new car
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August 2024 by Nicole Cas
Over promise and under deliver. Buying it was not a good experience, and there are so many service issues with the car, and it doesn't get fixed. Do not get your car here, I had problems from the start, but was trying to get it solved at this location, since that is where I got my car.
Apple car play doesn't work, and they replaced my windshield (brand new car, came with a crack in it) but now the wipers don't go all the way to the left. When it rains and I'm on the highway, I cannot see cars in the left lane very well. They claimed they fixed it on one of my many (six? seven?) visits back in (they had to raise the starting point of the wipers?), but then it went back to the broken setting and no longer goes all the way to the left.
They promised a Honda tech person was going to fix my Apple Car Play. This is after *multiple* appointments there, and they could not fix it. I understand they needed to call the Honda Tech person, that's not the issue - it's all the time spent driving, ubering back and forth to fix everything, time waiting in line to drop it off yet again, time waiting to pick it up yet again, and all the over promising and under delivering that is the issue. All that, and still with no resolve.
Today, I started driving to the location, called to confirm my appointment and loaner were set, as I had a quick turnaround time to drop it off. They said there was no planned service for my car and they were unsure if I had a loaner. It was later explained to me that only the manager knew about the loaner. And - allegedly - there was an appointment. But then why would the person who answered the phone tell me no. I do not trust them, and now it sounds like they are lying to cover their tracks after the fact. Regardless of the person on the phone not knowing I had a loaner, he told me there was no planned maintenance / appointments scheduled for my car. And so, of course, I turned around. I am highly disappointed. After I turned around and went back to work, they called and said they would show screen shots that there was in fact an appointment scheduled - honestly, then the person on the phone should never have said there was nothing planned.
Getting a brand new car should not come with this many service appointments and headaches.
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August 2024 by Nathalie De La Pena
I relocated and less than 24 hours after I landed I had a car registered to my name. The whole team at Honda Santa Monica was great. Very transparent on their cost and if they could meet what I needed. I was 10000000% satisfied with my purchase!
Thanks for making the process so seamless and quick.
