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November 2023 by Gabby Soto
I enjoy the goop brand and love the aesthetic of this shop. I was lucky enough to be helped by Bina today. She was so kind and even went out of her way to curate a selection of her favorite gifts for me to get some ideas. She was helping everyone with a big smile on her face (while the other associate was gossiping behind the counter, which I didn’t love, and happens every single time I come in) … but overall, an awesome experience today due to Bina! She was incredibly energetic and was knowledgeable when it came to the various products I had questions about. I’m going to start coming in again just because of her!
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November 2023 by Angela Chanel
I love Goop Kitchen
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September 2023 by Miss Mindy
Great shop with fantastic variety. Shop assistant was great, she had good product knowledge.
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August 2023 by Robert Banks
Food is good. Not the biggest fan of the owner gwyneth paltrow. she is a delusional liberal.
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December 2022 by Tadaaki Sakai
My favorite place! You can find all kawaii goods that make you happy all the time
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December 2022 by Sondra K.
For a major online co, terrible CS. You can never get them on the phone. They tell you to email & never respond. Doesn't make you want to shop there even though there are some products you like.
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October 2022 by Barbara E.
The service is amazing! I've had 3 great experiences with the Santa Monica Goop store. Post pandemic, the service is far better than any other place I have shopped. Ask for Lana. She is awesome!
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January 2022 by Lori H.
I've always shopped on Goop online. Need a new mascara that's safe to use, has a great brush? Shop Goop. Need an eye liner that goes on great, is good for your eye, and looks great? Need a concealer or eye make up that is gentle and works perfectly? Need a shampoo that does not dry out your hair? Need a leave in before shower hair conditioner that actually works to dissolve all the knots in your hair? Need a hair brush that dissolves tangles without pulling out your hair? Need an all natural perfume that is heavenly? Heretic, omg! That stuff is addictive. I love the rose scent combined with the grass one. Gwen Paltrow takes the time to stock her store with items that you need, or ok, want, and they're no more expensive than the ones you may buy in any other store, except they work, exceed expectations, and they tend to be organic and gentle. They've been endorsed for a reason. This stuff is really great! Goop is my go to place for any cosmetics or hair products. I buy from her monthly. Disappointed with your purchase? They're excellent about any returns, as well.
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June 2021 by D M.
I am giving this one star even though I never entered the store. This is regarding the Sag Harbor Store. My sister and I took my Mom to a little get away in honor of her 80th birthday. My Mom just kept saying she wanted to go "to that Gwyneth Paltrow store" ... so naturally we were going to accommodate her one request. We arrived at hotel late Sunday and we had already checked the website and knew that the store was not open Monday or Tuesday, but opened back up on Wednesday through Sunday. We were leaving Wednesday (today) so we made all our other plans and shopping plans knowing this would be our last day event. We got up and had breakfast and checked out of the hotel and this was to be our last stop before heading home. We got parking, got up to the door and there was handwritten note "we have checked out for the day, stop by tomorrow when we open at 10" or something along those lines. We could see a bunch of women in the store, but no one came to the door; we tried to door 2x. So we sadly went back to the car, and about 3 others groups of women asked us if the store was open and we told them about the sign and the door being locked and no one coming to the door. They all said "but they are supposed to be open on Wednesday ...." I was so darn annoyed that I called the store and when the girl answered I said Hi, are you open? We checked your website and it said you open on Wednesday so we specifically planned coming today" and she said ... yeah, well we decided to close today and open Thursday, you can come back then. Ummmm NO actually I can't we are leaving to go home, but why are you randomly closed???? She said something along the lines of "well we are training some new staff so we closed today, we haven't updated the website. WHAT? You arbitrarily just decide at noon on the day your suppose to be open to scratch a note and post it to the front door with no regard to customers that have checked your website and came to shop ... not to mention, who closes a store to train new employees? How about on the job training. Or better yet, after hours??? Just flat out RUDE. Hey Gwyneth, teach your employees some manners. We should have been accommodated. We will likely never get back to take my Mom there .. and it was her only wish. Thanks for nothing. #boycottGoop
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May 2021 by Anonymous A.
I've visiting this location at least 10 times in the past 3 years. I used to live close to the Brentwood Country Mart and have purchased mostly skincare from here. What upset me about Yelp and Goop is that my thorough and thoughtful review was removed because "We're (Yelp) reaching out to let you know that our moderators removed your review of Goop because it wasn't clear that your review described your firsthand experience as a customer of the business." So to prove that I actually was a customer of this store over the years, I will write that before pandemic, customer service and events around Mother's Day floral decorations were pleasant. However, during the pandemic, I had to wait outside for over 10 minutes while the 2 staff (white young ladies) left and locked the store to use the restrooms. I was one of 2 customers waiting outside in the heat.... it would've been more considerate of them to take turns one staff at a time to prevent customers from waiting another 10 minutes. They also failed to greet us when they returned and finally allowed us to enter the store. It left such an unpleasant experience that I decided to not support this brand at any of the locations I have bought items in Brentwood and Montecito.
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April 2021 by Kristen Ewing
Hello! I have tried to call and email 10 different times with no response. I purchased the $250 tx to the goop in health and never received my box. No one will reply to confirm the address it was sent to or offer me a credit. I am a VERY loyal customer having attended multiple events and made many purchases online and regularly in THIS store. I have also convinced many people to try everything goop creates and sells, so this is an AWFUL experience for me as a loyal customer. I’m extremely disappointed and will not be buying anything or recommending anyone purchase/use your services until this is resolved. Please respond. Thank you!
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March 2021 by Sarah G.
Honestly a 10/10 experience. Goop Kitchen dropped *today*!! I was expecting a rocky delivery since it's so new, but Goop Kitchen really over-delivered :D The menu was really vibrant. I ordered the Banchan Bowl with all the sides: BBQ-glazed tofu, japchae (sweet potato glass noodles with veggies), marinated kale, 7-minute egg, kimchi, spicy cucumbers, crispy shallots and garlic, and a side of GCC gochujang (chili paste) SOOOOO GOOD!! And it was only $15 including delivery and tip
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January 2021 by Cara Mel
Fantastic customer service from employee Price. He was very helpful.From Wendy & Allison
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October 2020 by Jaime Ruiz
(Translated by Google) Nice place(Original)Lindo lugar
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October 2020 by Yvon Meow J S.
Goop is an awesome store here in the Santa Monica Brentwood country Mart. I have been here a few times, and the store is just so fun and everything is so beautiful here. Stop by here if you are in the area. The people here are just so so nice and pleasant. I love Goop!
