FIAT of Santa Monica offers an excellent service experience, with many customers praising the staff for their friendly and attentive service. The service department, now located at 2036 S. Westgate Ave, has undergone significant improvements, including a remodeled waiting area and enhanced online scheduling options. Customers have repeatedly highlighted the exceptional service provided by staff members like Pedro and Ken Moore, who are known for their responsiveness and attention to detail. Many reviews note that the service feels personalized, akin to being treated like a luxury customer, regardless of the car model. Visitors appreciate the professionalism of the staff, who ensure clear communication throughout the service process, often providing timely updates via text. The service department is also equipped with conveniences like Uber or rental car availability, making the overall experience smooth and efficient. Overall, FIAT of Santa Monica is recognized as a reliable service center, with a commitment to customer satisfaction that has reportedly improved in recent years. Many customers express their intent to return for future services, making it a preferred choice for FIAT owners in the area.
Pedro and everyone in the service department is responsive, attentive and nice. I have been visiting this location since 2020 for repairs on my fiat 500 and Pedro always takes care of me. Thank you Pedro!
February 2023
I always have a great experience at this location ... I love my service guy Pedro ... he pays attention to details and although I have a Fiat they still give the same treatment as if I was in a Maserati...Great customer service
January 2023
I had to get my car checked due to a dashboard misread while it was still under warranty. I had to get in right before Christmas and they were super friendly and accommodating and got me out when they said they would
