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August 2024 by A B
Good manager! I wish I got his name.
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August 2024 by Rebecca S
I go here monthly to send a cold shipment (not dry ice) to colleagues. I would have to say that usually I can arrive and have it done rather quickly. It really depends on the employee- I think they might struggle to have the best and most efficient staff at times. However, it almost always gets done it a timely way, with very few lines on Tuesday mornings. One bad experience was when they stopped my package because they "thought" it had dry ice in it - even though I explicitly said it did not, and certified this for them on the screen. I had to wade though phone menus and customer service peple who were very unhelpful, just to get someone in the store and confirm, AGAIN, that it did NOT have dry ice in the package. A huge and unnecessary hassle for my day.
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July 2024 by Hope Bladow
Always a good spot - free parking in the back. Fast service for shipping. Their copy machines work great - there's a whole fleet of copiers in the side room.
And, shout out to Amber!! She knows where it's at.
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June 2024 by Tamara
Don’t even bother with this location. I was quoted $300 just to pack (I.e. not including shipping) two computer monitors versus $75 at FedEx. And - rude is an understatement for the man at the front.
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May 2024 by Tara Medina
A big thanks to Frankie for assisting me. I appreciate your time and patience. GREAT CUSTOMER SERVICE..... You helped me out ....
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March 2024 by Cai Dixon
I had a super-rushed order first thing in the morning and Amber helped me figure out how to email the print order to their store. (The online ordering system kept resizing my order, which did not work for my project.) I was printing candy bar wrappers for some allergy-free pea not butter cups my daughter is handing out today - she is running for school president. First Amber, then Joe helped me with the order. Joe had to make some changes, because the wrapper was slightly too small for the candy bar as it was designed. (I used an Etsy designer.) Joe managed to get me the right size, then made it possible to print two on a page because the cost for 120 candy bar wrappers was pretty high. So he managed to get 2 on a page and I only had to print 60 pages, and then he cut them for me right away, and made sure they fit. (I bought 2 rolls of double-stick tape from FedEx as well to attach the wrappers.) All was perfect. My daughter will be handing them out today. Fingers crossed, she wins some votes, but she will have fun handing out the candy either way. Sending my thanks to Amber and Joe for their combined talent and kindness.
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December 2023 by D M III
Jojo and Christian are the best! I came in to print some binders to go with products from my business. I got expert input from Jojo on how to make my vision come to life and Christian helped make it a reality.
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December 2023 by Carmen Fernandez
Staff is always pleasant, professional and helpful.
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November 2023 by J V
Nice and professional staff at this location!
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October 2023 by Guthrie Paterson
They get the jobs done pretty efficiently - and have all your ship, print and copy needs. Only downside is the homeless population meandering around - which makes for a bizarre experience if you are using a computer terminal.
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September 2023 by Shanina Halbert
I had a great experience here! The printing person was so helpful and helped me correct my print job and give me exactly what I needed. I will always come here for printing services. My helper was Lev and he was great!!!!
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August 2023 by B P (Dutchie)
The print option on the self-service pc computer terminal is difficult to navigate. An hour prior to closing time, this was the second visit which I encountered an issue with simply pressing the print button for a two page document. Employee Joshua, indicated that he would visit the cubicle in a few minutes -he never appeared-nor did he apologize for not assisting-very disappointed in FedX's employee's customer service. After a third attempt by leaving the computer cubicle and asking across the counter for help, I am not sure of is name , however, employee Geraldo attempted to assist, however, he was not familiar with the print option on FedX's self-service computer-he too was unable to gain advice from his co-workers. The best part was after ten minutes, Geraldo suggested forwarding the document to his work station cue and he would print it out for me and compensate my services. I have been going to this location for a few years and it seem that evening the customer service was very unresponsive, slow like the computer terminal which I reported and the employee confirmed they had been having an issue with that terminal , and it was initially a horrible customer experience. The staffing before 3pm is competent, however there is usually, two employees that are in-training mode, which seems to delay your project while they figure out how to navigate their own equipment. This unsatisfactory customer service experience and the computer system difficulty to print has led me to explore FedX's competitor's to spend my valuable time and resources as an alternative option.
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August 2023 by Bruce P.
The print option on the self-service pc computer terminal is difficult to navigate. An hour prior to closing time, this was the second visit that, I encountered an issue with simply pressing the print button for a two page document. Employee Joshua, indicated that he would visit the cubicle in a few minutes -he never appeared-nor did he apologize for not assisting-very disappointed in FedX's employee's customer service. After a third attempt to gain an employee assistance from behind the counter, I believe Geraldo attempted to assist, however, he was not familiar with the print option on FedX's self-service computer-he too was unable to gain help from his co-workers. The best part was after ten minutes, Geraldo suggested forwarding the document to his work station cue and he would print it out for me and compensate my services. I have been going to this location since COVID and it seem that evening the customer service was very unresponsive, slow like the computer terminal which I reported and the employee confirmed they had been having an issue with that terminal , and I was ill-treated by incompetency. The morning and afternoon staff is usually good, but there is always two employees that are in-training mode, which seems to delay your project while they figure out how to navigate their own equipment. This poor customer experience has led me to explore FedX's competitor's to spend my valuable time and resources as an alternative option.
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July 2023 by Amber Joy
The people that work here are so helpful and friendly. The store also had many services.
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July 2023 by Emmy K.
This is so the best Fedex I have ever visited. I come here consistently even if I have to go out of my way because the staff is so friendly, courteous and kind. Whoever is the manager here is running it better than any other shipping spot in LA, from good hiring to good training to good team morale.
