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November 2022 by Sasha B.
They did a great job resizing my engagement ring, it looks perfect and seemed reasonably priced.
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October 2022 by Piper Charles
I never leave reviews but I was treated so terribly here, I had to. I walked in wanting to buy 18k gold earrings for my sensitive ears. There was nobody else inside and only one person working; she was sitting behind the desk and I told her what I was in for. After showing me 2 pairs, from 1 out of 10 jewelry cases, I said "I want to look at the other cases". Grudgingly the woman walked back to her desk. I tried to ask a question regarding sterling silver vs gold in regards to sensitive ears, and she ignored me. Then I asked about silver turning and she said "well obviously don't wear it in the ocean". I then asked again about sensitive ears but, no response or eye contact. Then a customer came in with a $100 budget and the sales woman jumped up, went through cases, and showed her everything; however everything inside a case was at least $200+! I wandered around, being ignored, but I really loved this single, rose gold, pave earring, it was $495. After begging the woman to look my way she opened the case for me. I looked at the earring for about 5 minutes and not once was asked if I liked the piece. She was so occupied showing the other customer the sterling pieces which weren't even in the cases. I decided to leave and not give her or this place my business. Maybe she made a $100 off a sterling necklace sale but it was her loss on making over $500.
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October 2022 by David Earl Woodbury
Great safe location. Wonderful selection. Friendly service.
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September 2022 by David W.
Great location. Excellent service. They go above and beyond to help you. Beautiful selection of jewelry. Friendly and professional. The best jeweler and jewelry repair on the West Side and in Santa Monica. Call them for more information. I'm glad to have found this great jewelry store.
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September 2022 by Domi B.
Sean is am amazing artist! He does beautiful things but also he was able to capture exactly the specific design I had in mind to perfection and it is a dream. Thank you and mucho aloha!
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March 2022 by Diane M.
Heist is truly a gem on Montana Avenue!! While there are a few other spots with beautiful jewelry on this street, I found Heist to be slightly more affordable. Each jewelry shop on Montana has it's own character, and what I loved most about Heist was that they had traditional, elegant, and unique pieces all in one shop. The salespeople provide great service. If you're in the market for fine jewelry (or even fashion jewelry, the shop had both), stop by and check this place out!
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January 2022 by Steven S.
The store salesperson Aspen was a pleasure to deal with! She helped me very much due to my jewelry inexperience.
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January 2022 by Cathy Egner
I love Heist Jewelry Store! They have the most beautiful and unusual jewelry, plus vintage and estate pieces. Sean, the owner, took an old charm bracelet of my grandmother's and converted the charms into sterling silver key chains so her great grandchildren could carry her memory! Trustworthy, talented, and really nice! And Aspen is an angel~Thank you so much!
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August 2021 by Eileen D.
Loved everything about this place! The care and consideration that Chloe and the Team had provided me when I brought in my Mother's jewelry that needed repair-- I cannot thank you enough. Excellent service and great products! Though I brought in quite a bit of jewelry for repair, I stilled walked away with a beautifully crafted anklet. Forever grateful for the extended life you have given my Mother's jewelry and the opportunity I have to keep her with me... Appreciate your business so very much. ~Eileen
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June 2021 by Paul Isherwood
What a wonderful store with good energy and great people. They made the engagement ring purchase a pleasure. The ladies were lovely and the jeweler was trustworthy and on time. For anyone living in Santa Monica I highly recommend Heist Jewelers.
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May 2021 by Nikki R.
Wow wow wow! I Wish I could do 10 stars for this store. My husband found Heist first, to fix his Rolex. They were so wonderful with him that when my diamond ring needed to be fixed he sent me here. Sean, the jeweler and owner had it back the same day, and it has never looked better! He's like a magician! And the two women, Aspen and Chloe who work their were just as excited about it as me! I will def be back for any repairs and to buy ALL THE INSANELY gorgeous pieces that I eyed on my way in and out.
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March 2021 by Kristin Compitello
The staff at Heist is so friendly, welcoming and accommodating! And the store itself is stocked with such beautiful, high quality jewelry. I stopped in the other day during a lunch break and can’t wait to go back so I can purchase one of the many incredible rings I was looking at. Highly recommend!
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March 2021 by Kelsey B
The best jewelry store in California! Went in to look at engagement bands and was so happy with the selection. They had so many different options to chose from, and Aspen was so patient and helpful with all of our requests. Definitely will be back to find all of our special pieces here.
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January 2021 by Genci Osmani
Amazing customer service. Went in to get my ring sized and asked if they could change the setting of some diamond earrings I had from white gold to yellow gold. They told me they could do it for free. I highly recommend.
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November 2020 by Long N.
I'd broken my watch band and was looking for shops around but they're all closed on Sundays. If ya in the neighborhood, Sean is a lifesaver. He replaced bands in no time so I could be on my way.
