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May 2024 by Celeste Frey
Diving straight into the review, I must confess that when I first walked through the doors of Citi three years ago, I wasn't exactly greeted with fireworks and fanfare. But oh, how perceptions can change! Over time, I've come to realize that Citi is a diamond in the rough, and let me tell you why.
First and foremost, let's talk about the unsung hero of this branch: the illustrious Mesha. Yes, her name might be a bit of a spelling challenge (my apologies, Mesha, if I've butchered it!), but trust me, her impact is anything but forgettable. Mesha, the branch manager extraordinaire, isn't just a financial wizard; she's a beacon of support and guidance in a sea of uncertainty. Our paths crossed not just in the world of banking, but also at the CrossFit gym I used to frequent. Talk about a serendipitous connection! Mesha has been instrumental in navigating me through all my financial endeavors with unparalleled expertise and genuine care.
Now, let's address the elephant in the room: those negative ratings. Sure, every institution has its critics, but I implore you to look beyond the noise. Citi, especially this branch, is a hidden gem for community-driven wealth management. The staff here isn't just about transactions; they're about building lasting relationships. And let me tell you, in an era where faceless transactions dominate, finding a bank that values personal connections is like striking gold.
Sure, with the rise in financial fraud, banks are understandably cautious. But here's a pro tip: make yourself known. Pop into your nearest branch every once in a while, like an old friend dropping by for a chat. Trust me, it makes all the difference. Establishing that personal rapport not only enhances your customer service experience but also ensures that your financial needs are met with precision and care.
In conclusion, Citi at 501 Santa Monica Blvd isn't just a bank; it's a haven for those seeking personalized wealth management and genuine relationships. With Mesha and her exceptional team leading the charge, your financial journey is not just secure—it's destined for greatness. So, to all the skeptics out there, I say this: give Citi a chance, and prepare to be pleasantly surprised. Cheers to community-driven banking at its finest! ??
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September 2023 by Dee M.
Refused to give me MY MONEY! I cashed a citibank check and they told me it would be placed on a 24 hour hold ..... no problem. After 24 hours my check is still on hold for no reason. They claimed the check still needs to be verified but to be honest I think the workers are racist. How long does it take to verify a check? A simple phone call to the maker would solve my problems. Now I have to wait the entire weekend because citibank refuses to do their job smh.
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August 2023 by Ally Rose
Staff is rude, racist and very unprofessional (esp. the older long blond hair lady). She was friendly and helpfull until my husband (African American) walked in. She then refused to deposit our check so we had to go to our usual Citibank where our check was deposited without a problem. Believe the bad reviews! They do not know nor do their job!
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January 2023 by J S.
Our account blocked after depositing $5000- we went to 5 citbank branches and each one said different . Supers also told us different reasons for the block. I called isidri , supervisor, santa monica branch, to set me up with appointment for manager. Isisri never called me back. It appears many citi bank employees are incompetent or just do not care about excellent customer satisfaction. Must be time to change to a more reliable bank with excellent customer experience. Thanks for reading. Jesse
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July 2022 by Celeste F.
*****UPDATE******UPDATE*****UPDATE**** I opened a new account online, made a large deposit by check at the Santa Monica Downtown Branch, my account was frozen within 24 hours. The following staff members: Anwesha Das (branch manager), Shadab Barani (personal banker), Joshua Klein (teller) & Idris Pettway-pitts (personal banker) went above and beyond to correct the situation by authenticating both my identity and check deposit. I was often irate and stressed over the lack of access to my money but each of the above listed employees took time to explain and reestablish my trust in CitiBank. I am very thankful for the excellent professionalism displayed by The Santa Monica Downtown Branch WORST BANK EVER!!!!!!!! I opened a new account on 7/5/2022. I deposited a large check on 7/15/2023 a government court house issued check. I woke up the very next day to text alerts informing me my debit card transactions was being declined. I called in at 8:02am and was told my account had been blocked. I was then placed on hold from 8:05am until 10:05am then a representative from Citi fraud department by the name of Marie told me my account was closed due to a fraudulent check. She was referring to the large government issued check I deposited the previous day less than 24 hours. She could not provide me with any information and refused to connect me with a supervisor. After I asked her several questions, I could no longer hear her clearly over the phone at which point she disconnected the call after I had been on the phone for 2 hours 13 minutes and 45 seconds. I am beyond perturbed!!!! To be continued
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April 2022 by Debra Shepherd
I recently started patronizing this bank. The staff/management were professional and very courteous to me and my daughter. I was pleased with the ease of my transaction, the cleanliness of the branch, and observance of pandemic protocols. It seems that past reviews have been taken into consideration by the bank management.
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March 2022 by Robert Stephens
Trash bank . Locked me out of account for a week now for trying to take money out of account WITH MY IDENTIFICATION and sends calls to Asia where everyone hangs up on you . Worthless
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December 2021 by S D.
PLEASE NOTE:. Very important! If you are a tall black man, asking to receive your own money, which you own in your account.,. Do not expect to receive it. I have a lot of money in the account and with the proper ID and information they refused to give me my money. While sitting in the bank managers office, another man, sitting in the lobby, frustrated yelling, " I want my money." There is something seriously wrong with this bank. I pay rent for an elderly couple, and they will not release my rightfully owned funds. This is serious! I'm trying to get it out still, going on for several months to go to another bank. They give you the turnaround and naturally frustration levels rise and still. There has to be some recourse. Don't make my mistake go anywhere else!!!
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October 2021 by Ars M.
Slow, just slow moving business which closed sometimes! And stupid yelp want to write more....
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February 2021 by Catherine Wang
The customer service was excellent! All of them were so nice and super helpful! Great experience!!!
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March 2020 by William K.
No a good service and the "Manager" is a perfect example on How NO to manage a business. I went with a question about what products Citi has with the highest interest rate to open an account. Well after several questions from Him to me, I didn't get an straight answer. I was lectured by a manager that had more interest in pushing a product than to answer my question. Conclusion, that was not the bank I wanted to do business with. I left.
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September 2019 by CHAD
Excellent customer service, easy access, quick and easy.
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August 2019 by Chad Russell
Excellent customer service, easy access, quick and easy.
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July 2019 by Dale F.
The worst experience!!! Came in re business account, was told there was a 45 min wait. Came back and was told that they don't actually have a business banker on site and to leave my contact info. Wtf? Really needed to get this taken care of today. The worst branch experience ever!!
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March 2019 by Yvonne Leung
Don't bother coming here if you need the new $100 bills for a trip abroad. Apparently they don't have them.
