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March 2024 by Carrie L.
If you Love your Family, do not put your trust account with Chase. They have requirements that they only share when an issue arises. I am not angry, but they can sure get me riled up. JP Morgan is no better. I met with them three times regarding the trust for my friend, and they never removed her from being the trustee. I am taking her ashes with me when I meet with them because they insist they can only speak to her.
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February 2024 by Sidra G.
I come to this Chase very often. It's very quiet and quick. The staff work as a team. I normally have the best experience with Jose Dominguez. He's professional, pleasant and give great advice
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November 2023 by Kaden Foster
Albert Z Veshaj is outstanding!Smart, always friendly and ready to help you. I live in Pacific Palisades and drive to Santa Monica to do my banking because of Albert. Thank you Albert!
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September 2023 by Alfredo Gutierrez
Financial advisor,was very helpful and was making sure I was in control of my finances by explaining very detailed answers
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September 2023 by Aime Urquieta
They rarely open on time. So far every time I stopped by it was closed at 9:05
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August 2023 by carolina villalvazo
No wonder they have a 2.8 horrible horrible service. From the tellers to the manager, Cindy . Noone goes above and beyond not even anywhere to help you here. I can't believe better another customer called the attention to the workers to come help than the employees themselves. HUGE HUGE 0 to this branch for their customer service or assistance. Go to a different location.
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May 2023 by Leigh G.
YOUR MONEY IS NOT SAFE HERE. I really don"t even want to leave one star. the worst bank I have ever in my entire life (63 years) walked into. In fact I had to call the police on them in order to get what I needed for the SS Dept. My late husband had his social security checks deposited in a fraudulaent account there. when we discovered it, We brought it to the banks attention. I had to go to the bank and wait 2 hours at least 4 times. It has been a year now and I still do not have the 6 months of social security money 10,000.00. How does a bank get away with this???? They do no protect your money. Don't bank here, it is not safe.
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January 2023 by R K.
Been sitting in the lobby for 20 minutes and haven't been acknowledged yet. Came for a notary. They want you to call and make an appt but every time I call it says everyone is busy and hangs up. The business model is broken. People have walked passed multiple times but not a word of thank you for you patience or anything.
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January 2023 by Anastasia Kruglyashova
My daughter and I stopped by the bank last week to get a card for my daughter. It was towards closing hour and they were quite busy. However Ms. Brandi Johnson was kind enough to help us. Thank you, Ms. Johnson for your assistance! Much appreciated.
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November 2022 by D Callely
Always had good service at this location. Of course I am very respectful to the employees myself. If I have a good attitude I get respect.
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November 2022 by Luc Fortier
DO NOT OPEN AN ACCOUNT WITH THIS BANK. Hands down worst bank I've ever encountered in many years of banking. The staff is incredibly disrespectful, unprofessional and unhelpful. They do not care about their customers or the safety of their money. Horrible wait times to speak with a banker (>2 hours). A hacker fraudulently routed my father's social security retirement benefits into a fraudulent Chase account. The bank refused to give the money back, refused to look into it, and refused to try and provide any solutions. Very nasty attitudes from all of the staff working here. INCREDIBLY UNSAFE BANKING PRACTICES. DO NOT EVER USE THIS BANK.
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November 2022 by Majeed Sager
Very bad customer service I will not come to this location again
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October 2022 by Diana Wilson
The worst customer service. No one is willing to help. Totally dismissed to listen. I’m withdrawing my personal and business account. Zero ⭐️
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September 2022 by Consumer W.
Get your act together. They took away 1 of the drive thru ATMs and the after hours door entry system is broken. Why would you morons make it difficult for people to literally give you money!?!?
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July 2022 by Josephine Reid
Robert has amazing customer service skills. You have definitely tell he is very down to earth. I am happy he was able to assist me with what I came in for.
